Technical Writer

• Nov 2021 - Present

Business Analyst, ARGUS Enterprise

• Apr 2018 - Jan 2022

ARGUS Software is the provider of global standard Commercial Real Estate (CRE) valuation software, providing technical support, consulting services, and training to thousands of professionals worldwide. Their products provide the complete solution for transacting, managing and growing a commercial real estate portfolio.- working proactively and cooperatively with a large and global enterprise software team in a product owner role- following Agile methodology for software development, using the Scrum framework, for both On Premise and Cloud-only applications- meeting regularly with key stakeholders and subject matter experts to determine the desired future state of particular business requirements- eliciting requirements from customers and stakeholders, both virtually and face to face- providing customer feedback to Product Management to promote delivery of value to end users while meeting business needs- translating customer requirements into Product Backlog Items (PBIs) and documenting user stories and acceptance criteria in Team Foundation Server (TFS)- elaborating acceptance criteria into clearly written technical specification documents as well as help menu and release note content for software features- validating test plan strategies from the Quality Assurance team for PBIs associated with software features within my task list - demonstrating new product functionality and concepts to customers, stakeholders, and internal resources via Cisco WebEx Show less

ARGUS Software Certified (ASC) Training Specialist

• Nov 2015 - Apr 2018

- facilitating complex training of proprietary software for commercial real estate property management and valuation modeling- responsible for the design and presentation of ARGUS Software training and certification programs to corporate individuals and groups- conducting both public and private training classes throughout North America, and occasional international locations, in addition to online Webinar style training- providing educational courses to commercial real estate professionals around the world including J.P. Morgan, C.B. Richard Ellis, Invesco and Manulife- international assignment representing the company and performing training and support duties in the Sydney, Australia office and Hong Kong, China for the entirety of Quarter 1 of 2016 Show less

Customer Software Support Analyst

• Feb 2015 - Mar 2016

- accepted dual role responsibilities during my first year with the company, both as a customer software Support Analyst and an ASC Training Specialist beginning in Quarter 4 of 2015- performed software downloads, installations, upgrades, and effective program usage training for single users and enterprise level organizations- fast paced call center work, diagnosing, troubleshooting, and fixing technical problems related to ARGUS software installations- responsible for solving midstream software installation and configuration issues in a varietyof user environments; answering user questions related to detailed usage of multiple software packages’ functionality, including financial calculation methodology, data entry, and reporting capabilities; maintained active avenues of communication during case resolution process via phone, email, or web conference meetings as necessary, quickly transferring information between customers and ARGUS operational departments during escalated issue resolution- utilizing proprietary troubleshooting techniques to fix software errors- technical and usage support for installation, deployment, and maintenance of software packages and the computer network infrastructures that host them, verbally or by remote desktop control- authored and submitting defect notifications and enhancement requests to development department Show less

Regional Readiness Account Manager

• May 2013 - Oct 2014

LHI is a provider of customized healthcare solutions and wellness services to the US Dept. of Defense and Dept. of Health & Human Services. My duties for this position:Managed seven primary and sixteen secondary US Army Reserve accounts; traveled 50%+; identified and acclimated new customers and maintained customer accounts through phone, email or in-person contact; monitored customer trends for demands on services, developed plans and set goals that lead to improved operational effectiveness and efficiency; maintained expert level knowledge of contract scope, LHI business initiatives and operational processes while serving as a primary liaison between the customer and operations; performed presentations; project and event management with root cause analysis of under-attended events and poor supply utilization; maintained customer SQL report schedule and delivery Show less

Electronic Data Transfer Specialist

• Jul 2011 - May 2013

Military database auditing; remote event data entry, traveling 20%+In-house data entry; historical medical record processing; Standard Operating Procedure/process-flow authoring

Records Management Specialist

• Mar 2009 - Jul 2011

Military medical record processing; data retrieval and integrity verification within department process-flow guidelines; customer service representative duties; training of on-boarding co-workers.

Graphic Artist / Artwork Posting Specialist

• Apr 2003 - Oct 2008

Maintained relationships with multiple printing companies in different time zones and countries; responsible for technical pre-press, file upload schedules, company branding standards, and training of other coworkers; design and proofing of advertisement sheets for our nation-wide sales representatives; copy writing Maintained relationships with multiple printing companies in different time zones and countries; responsible for technical pre-press, file upload schedules, company branding standards, and training of other coworkers; design and proofing of advertisement sheets for our nation-wide sales representatives; copy writing