Director of Professional Services

• Jan 2019 - Present

Accountable for the success and development of the ProServ Engineering, Project Coordination, Consulting, Sales Engineering, Procurement, Marketing and Business Development teams at Xamin. As Director, I'm a member of the Leadership team and join my colleagues in the decision making process ensuring overall success for the organization.

Manager of Professional Services, Strategic Consultant

• Jul 2016 - Dec 2018

Manager of the Professional Services (ProServ) team at Xamin which handles all of the project work for the company. Worked extremely hard over the previous 3 years to build this department from the ground up because the company did not have a dedicated project team. Researched, developed, and implemented project management and I.T. project deployment processes and strategies to create a successful business unit. Day-to-day manager of the ProServ team as well as the lead engineer on all our large infrastructure projects. Primary technical contact for project team members and assist with implementation as needed.Responsible for migrating ownership of the company's consulting engagements to the Professional Services team. Worked with the Director of Sales Engineering to develop the consulting product catalog for Xamin. Primary technical consultant who manages and executes the consulting projects such as a Strategic IT Plan development, Strategic IT Review, and Network Traffic Analysis. Show less

Professional Services Team Lead

• Aug 2015 - Jul 2016

Lead technical contact and engineer for the Professional Services (ProServ) project team. Responsible for assisting all project team members with questions/issues/implementation as the highest escalation point for the ProServ team. Tasked with resource allocation and team management tasks such as meeting monthly hour budgets, improving project processes, and maintaining a high level of service for all clients.Primary consulting engineer for all Network Traffic Analysis engagements for financial customers. Worked primarily with Fiserv to assist with analyzing application and/or network performance issues on client Local Area and Wide Area Networks. Ran packet captures and analyzed data to provide suggestions and recommendations on alleviating performance problems. Show less

Professional Services Engineer

• Sep 2013 - Aug 2015

Formed a new division at Xamin, Inc. called Professional Services (ProServ) handling all project based work. Tasked with creating processes and operating procedures for the new division while coordinating all the company's project based work. Utilized engineering skills to successfully deploy large scale technical and consulting projects while growing and mastering management skills. Lead technical and support resource for all Xamin projects while assisting with training of project team members.Completed Xamin's internal phone conversion from ShoreTel to Microsoft Lync 2013. Managed and deployed datacenter migration projects for large financial institutions. Assisted with design and deployment of redundant Cisco core switch/routing and firewall configurations, as well as creating deployment and configuration standards documentation.Planned, designed, created, and presented a seminar entitled "An Introduction to Banking" to new CDW technical sales representatives. Spoke on basics of banking, as well as examples of I.T. deployments for different size financial institutions. Show less

Systems Engineer

• Nov 2012 - Sep 2013

Primary banking resource and lead technical resource/day-to-day relationship manager for our financial clients while focusing on project implementation and execution. Planned, lead and executed multiple WAN/LAN infrastructure upgrade projects for Jack Henry and Fiserv banking clients. Yearly assistance with state, federal and private audits. Review and edit technology disaster recovery plans while performing yearly tests with core processors (Fiserv, Jack Henry, OSI, FIS). Travel to client sites for consultation projects ranging from infrastructure reviews to traffic review and analysis. Show less

Support Team Lead

• Aug 2012 - Nov 2012

Main technical and informative resource for the Support Team assisting with questions on tickets, projects and all other related job functions. Involved in weekly manager meetings to review team goals and progress on monthly initiatives. Take on active managerial duties when the support manager is busy or out of the office while still keeping up with typical day-to-day tasks as the primary technical contact for all banking institutions.

Technical Analyst

• May 2010 - Aug 2012

Held the role of internal systems administrator maintaining VerityThree's Citrix/VMware datacenter infrastructure keeping continued focus on staying in the forefront of technology. Planned and executed internal projects among one of which was migrating our Managed Service system, Kaseya, to an upgraded new platform. Installed, configured and managed all VerityThree client service offerings including, but not limited to, centralized and cloud backup solutions, email filtering and web hosting/DNS management. Assisted with research and development of new services while providing rigorous testing and standardization of practices. Planned, coordinated and led internal training sessions focusing on improved productivity with use of newly created scripts, internal system enhancements and streamlined internal processes.Work as the main technical contact in the East Illinois (Chicago)/Indiana/Ohio region for banking institutions. Responsible for strategically aligning community banks to be on the leading edge of technology in their industry. Plan, coordinate and execute virtualization projects leveraging VMware as the backend infrastructure while utilizing Citrix VDI. Show less

Technical Specialist

• Jun 2008 - May 2010

Managed support requests from various clients which included managing internal and external email, troubleshooting hardware and software issues, and solving server-level problems. Specialized in working with financial institutions and Fiserv, a Fortune 500 company. Experience with administering networks, managing software and hardware deployment projects, managing time in order to solve diverse problems, and maintaining positive client relations.

Director of Professional Services

• Aug 2020 - Present