Tammy Trejo

Customer Care Solutions Architect at Absolute Communications and Network Solutions, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
San Antonio, Texas, United States, US

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Credentials

  • CTP
    Telecommunications Industry Association
    May, 2006
    - Oct, 2024

Experience

  • Absolute Communications and Network Solutions, Inc.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Care Solutions Architect
      • Feb 2023 - Present

      Assist in implementation of the company’s hosted voice platform built on the Netsapien infrastructure. Work with the IT team and the Netsapien Client Service Team to build the necessary configurations to create an active, working, hosted solution. Test and modify configurations as needed to resolve issues and requests. Provide customer service for customers using the Absolute Voice hosted solution, legacy Crexendo platform and Mitel MiVoiceOffice250 systems. Managed carrier services, ordering new numbers and porting customers numbers. Certifications include, Crexendo- Netsapiens Foundations Curriculum, Yealink Certified IP Phone Engineer. Show less

  • Innovative Communications Systems
    • San Antonio, Texas Area
    • Operations Manager
      • Aug 2018 - Jan 2023

      Managing all aspects of the operations team, working on structure, processes and training for field and help desk technicians in Managed IT, VoIP, Audio Visual and structured cabling. Provide technical assistance to the team and customers. Research and develop relationships with manufactures, suppliers and vendors to collaborate on products, training and certifications to enhance the abilities of the technical team and provide quality equipment and services to the customer. Manage projects, first point of contact with customers on all projects and keeping in communication with customers before, during and after projects. Daily review of all projects, orders and tickets. Work closely with dispatch on contacting customers with updates and scheduling. Billing of all projects, tickets and orders. Overseeing the help desk to ensure the tickets are prioritized, assigned and worked appropriately. Fleet management for company vehicles including monitoring driving habits, monitoring and scheduling vehicle maintenance and repairs. Work with the sales team to ensure the proposed plan has all equipment and labor required to meet the project expectations. Work with staff in all departments when needed to assist or gather information. Work with outside companies to effectively fill job openings. Review all employee time sheets and PTO, send approvals to HR for payroll. Perform yearly evaluations for employees, identifying strengths and plans for enhancing their career. Show less

  • Advanced Telecommunications of Illinois
    • Lisle, IL
    • Telecommunications Technical Specialist
      • Aug 1995 - Aug 2018

      In the Telecommunication industry for over 30 years. I have an extensive background in installing, configuring, maintaining and servicing Telecommunications system on site and remotely. I adapt easily to the ever changing technology associated with my field and I am always interested in expanding my knowledge and skills. My skills include installing the infrastructure including cabling, data racks, wire management, voice and data equipment. Configuring Telecommunications systems and peripheral devices. I listen to the needs of the customers and configure their systems with the features they choose. I am able to teach others my installation skills, train users on the features in their systems and teach others how to configure systems. I have the skills needed to troubleshoot and resolve technical problems. Through out my career I have had the opportunity to enhance my abilities by performing in many area of the company. I have managed the warehouse and inventory, service coordinator and dispatch, managed large multi site companies telecommunications needs and managed national accounts. I travel nation wide for our multi site customers to ensure the quality of their installation and understanding of the equipment. Certifications include TIA/CTP, Mitel Connect (ShoreTel), Mitel Director (ShoreTel), Mitel SMR (ShoreTel), Mitel MiVoice 250 Office, Mitel 5000/HX and older models of Mitel/Intertel. Toshiba CTX. Adtran ATSA, Adtran ATSP/Internetworking, Adtran ATSP virtual wireless networking. Ruckus WiSE Level 1 Show less

  • Digital Tecnologies
    • Itasca, Illinois
    • Telecommunications Specialist
      • Jan 1993 - Aug 1995

      When starting at Digital Technologies I dispatched the technical staff and worked in customer service answering calls and solving problems remotely. After some time with the company I became responsible for the warehouse and parts inventory. I assisted the VP of Operations in setting up a customer database software. When starting at Digital Technologies I dispatched the technical staff and worked in customer service answering calls and solving problems remotely. After some time with the company I became responsible for the warehouse and parts inventory. I assisted the VP of Operations in setting up a customer database software.

  • Advanced Telecommunications
    • Telecommunications
    • 1 - 100 Employee
    • Telecommunications Technician
      • 1986 - 1993

      I was responsible for setting up and maintaining the warehouse and inventory, handling shipping and receiving. I tested equipment before installation and verified problems on faulty equipment. I serviced equipment at customer sites and installed new phone systems. I dispatched the technical staff. I was responsible for setting up and maintaining the warehouse and inventory, handling shipping and receiving. I tested equipment before installation and verified problems on faulty equipment. I serviced equipment at customer sites and installed new phone systems. I dispatched the technical staff.

  • First National Bank of Joliet
    • Joliet Illinois
    • Administrative Assistant Bookkeeper
      • 1984 - 1986

      I worked in customer service helping customers resolve issues on balancing their bank accounts. I assisted with adds, moves and changes on the phone system and assisted the operator with handling callers. I worked in customer service helping customers resolve issues on balancing their bank accounts. I assisted with adds, moves and changes on the phone system and assisted the operator with handling callers.

  • Rax Resturant
    • Joliet, Illinois
    • Restaurant Manager
      • 1981 - 1984

      I was responsible for overseeing the operation of the entire restaurant and staff during my shift. Managing the staff and ensuring all food products were handled appropriately. Maintaining the cleanliness of the establishment to meet health guidelines. I made sure the products were prepared and presented in sanitary conditions ensuring the health of our consumers. I balanced the registers at the end of each shift and handled banking needs. I was responsible for overseeing the operation of the entire restaurant and staff during my shift. Managing the staff and ensuring all food products were handled appropriately. Maintaining the cleanliness of the establishment to meet health guidelines. I made sure the products were prepared and presented in sanitary conditions ensuring the health of our consumers. I balanced the registers at the end of each shift and handled banking needs.

Education

  • DeVry University
    Certificate in Telecommunications, Telecommunications Technology/Technician
    1985 - 1986
  • Joliet West High School
    High School Graduate

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