Experience

Reliance Health

• Nigeria
• Hospitals and Health Care
• 300 - 400 Employee

• Corporate Retention Associate | Key Accounts Manager

  • Apr 2023 - Present

  ● Manage client relations and resolve issues as quickly as possible.● Maintain professional and productive relationships with clients.● Prepare detailed budget reports and financial statements for various clients.● Ensure the accuracy of monthly and quarterly reports.● Set up meetings with clients and resolve client challenges.● Utilize upselling and cross-selling prowess to boost revenue retention.● Identify and Improve upon drivers and key indicators for growth.

• Customer Success Associate

  • Jun 2022 - Apr 2023

  Reliance Care Officer● Helped holders of policies resolve their concerns in a timely and professional fashion. ● Collected customer feedback from an average of 1,000 customers per quarter and made process changes to exceed customer satisfaction goals. ● Participated in voluntary corporate training classes to increase understanding of caller concerns and shorten call response time.● Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone.● Proven ability to multitask and use while providing exceptional customer service.● Proficient understanding of Microsoft Word, Excel and Access. Show less



SANCTUARY SECURITY SERVICES LIMITED

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Technical Support/Client Relationship Officer

  • Apr 2020 - Apr 2022

  - Managed the entirety of the organization's clients at the time. - Recommended complementary products to clients - Also provided technical support to clients - Successfully upsold and cross-sold upgrades and additional services to clients. - Managed the entirety of the organization's clients at the time. - Recommended complementary products to clients - Also provided technical support to clients - Successfully upsold and cross-sold upgrades and additional services to clients.



Freelance

• Lagos, Nigeria

• Freelance Web Designer

  • Sep 2020 - Apr 2021

  Freelance web designer Freelance web designer



SACRED HEART CATHOLIC COLLEGE MIDDLE SCHOOL

• Education Administration Programs
• 1 - 100 Employee

• Teacher

  • Jul 2019 - Apr 2020