Systems Administrator

• Aug 2022 - Present

Senior Service Desk Analyst

• Sep 2021 - Sep 2022

In my role as a Senior Service Desk Analyst, I act as a primary point of escalation for other Service Desk Analysts to resolve many types of technical issues. My current area of focus is managing the hardware deployment company-wide to our users. In addition to hardware deployment, I also deploy cell phones and phone system provisioning. An average day consists of triaging any break/fix hardware issues to analysts for resolution, planning for onboarding and hardware refresh cycles as well as any special projects that have been delegated to the IT service desk. The environment is extremely fast-paced and requires a high level of agility. Show less

Service Desk Analyst

• Jun 2021 - Sep 2021

Service Desk Analyst, Level 2

• Jul 2020 - Jun 2021

As a Service Desk Analyst, level two, at Inserso my primary role is to provide technical support via telephone and chat to a large federal customer and their employees. Technologies supported include Windows 10, Active Directory, Group Policy & SCCM, Blackberry UEM & MDM, iPhone & iPad OS, Cisco VPN, Bomgar Remote Support, and ServiceNow for ticketing and incident tracking. As a Service Desk Analyst, level two, at Inserso my primary role is to provide technical support via telephone and chat to a large federal customer and their employees. Technologies supported include Windows 10, Active Directory, Group Policy & SCCM, Blackberry UEM & MDM, iPhone & iPad OS, Cisco VPN, Bomgar Remote Support, and ServiceNow for ticketing and incident tracking.

Electronics Technician II

• Jul 2019 - Jul 2020

My primary duties as an Electronics Technician II are to support and implement a force protection upgrade project at various sites across the country for the US Army Reserve Command. This role requires 100% travel at all times with a varied work schedule. Tasks include structured cabling, installation of an access control system and a video intercom. My primary duties as an Electronics Technician II are to support and implement a force protection upgrade project at various sites across the country for the US Army Reserve Command. This role requires 100% travel at all times with a varied work schedule. Tasks include structured cabling, installation of an access control system and a video intercom.

Data Technician II

• Sep 2016 - Jul 2019

My primary role was to support and implement a wide variety of technology deployment projects. These projects varied in scope and size from a nationwide rollout of new PCs, wireless network survey and deployments, emergency on-site technical support, structured cabling, overnight VOIP cut-overs to an installation of a new CCTV system in a small business. I worked both as an individual contributor and as a lead technician working in conjunction with the project manager to accomplish the project on time, within the budget, and with the customers being extremely satisfied and returning to choose us for their technology needs. Show less

Wire Technician

• Nov 2012 - Aug 2016

As a Wire Technician, I was the face of the company for the customers. Responsibilities included the installation and maintenance of various types of products and services offered by AT&T. Those products included POTS, DSL, IPTV, and fiber optic services at residences and test and turn up of enterprise-grade services such as T-carrier and optical carrier circuits. In addition, we were also to provide technical support for those services and restoration of service in the event of an outage. As a Wire Technician, I was the face of the company for the customers. Responsibilities included the installation and maintenance of various types of products and services offered by AT&T. Those products included POTS, DSL, IPTV, and fiber optic services at residences and test and turn up of enterprise-grade services such as T-carrier and optical carrier circuits. In addition, we were also to provide technical support for those services and restoration of service in the event of an outage.

Electronics Specialist

• Jul 2008 - Jul 2012

Job responsibilities included knowledge of all products in the electronics department, maintaining the displays and fixtures, accounting for any shortage, maintaining accurate inventory numbers in the computer system, setting and maintaining company planograms in Electronics & Entertainment departments, completing all company recalls to send items back to the manufacturer, receiving shipments sent directly to the store from vendors, training new Electronics Sales Floor Team Members, meeting company service and sales goals, and printing and displaying all required product labels and promotional signing, all while providing quality service for guests to the store. Tools used include handheld RF computers, portable thermal label printers, pallet jacks, and a Crown WAVE motorized vehicle. Show less