Experience

ATPCO

• United States
• Airlines and Aviation
• 400 - 500 Employee

• Senior UX Researcher

  • Jul 2022 - Present



End To End User Research

• United States
• Research Services
• 1 - 100 Employee

• UX Researcher

  • Aug 2018 - Mar 2021

  As a UX Researcher at End to End, I led and organized projects from start to finish, beginning with the identification of project goals, creating test plans, moderating sessions, and finishing with data analysis and results/recommendations. I had the opportunity to work with teams of all sizes, and with a variety of different focuses. Through those opportunities I gained experience testing concepts, prototypes, hardware, and software. Sessions were held in whichever format was best for the… Show more As a UX Researcher at End to End, I led and organized projects from start to finish, beginning with the identification of project goals, creating test plans, moderating sessions, and finishing with data analysis and results/recommendations. I had the opportunity to work with teams of all sizes, and with a variety of different focuses. Through those opportunities I gained experience testing concepts, prototypes, hardware, and software. Sessions were held in whichever format was best for the client and/or their budgeting needs, ranging from in-home/in-office testing ethnographic interviews to in-lab or remote testing sessions. Show less As a UX Researcher at End to End, I led and organized projects from start to finish, beginning with the identification of project goals, creating test plans, moderating sessions, and finishing with data analysis and results/recommendations. I had the opportunity to work with teams of all sizes, and with a variety of different focuses. Through those opportunities I gained experience testing concepts, prototypes, hardware, and software. Sessions were held in whichever format was best for the… Show more As a UX Researcher at End to End, I led and organized projects from start to finish, beginning with the identification of project goals, creating test plans, moderating sessions, and finishing with data analysis and results/recommendations. I had the opportunity to work with teams of all sizes, and with a variety of different focuses. Through those opportunities I gained experience testing concepts, prototypes, hardware, and software. Sessions were held in whichever format was best for the client and/or their budgeting needs, ranging from in-home/in-office testing ethnographic interviews to in-lab or remote testing sessions. Show less



GrantEd (formerly MTM)

• United States
• Software Development
• 1 - 100 Employee

• App Redevelopment

  • May 2017 - May 2018



The Haven Night Shelter Welfare Organisation

• South Africa
• Non-profit Organization Management
• 1 - 100 Employee

• Systems Consultant

  • Feb 2016 - Jul 2016

  My responsibilities at the Haven included conducting contextual inquiries, monitoring usability tests, and developing and hosting a training workshop. My team and I worked with Haven employees and the organization's client registration system to analyze the gap between the intended and actual use of the system. Upon completing our research and identifying areas for improvement, we developed a training program based on these findings. My responsibilities at the Haven included conducting contextual inquiries, monitoring usability tests, and developing and hosting a training workshop. My team and I worked with Haven employees and the organization's client registration system to analyze the gap between the intended and actual use of the system. Upon completing our research and identifying areas for improvement, we developed a training program based on these findings.



The Daily Collegian

• United States
• Media Production
• 1 - 100 Employee

• Sales Manager

  • Jan 2014 - Dec 2014

  As a sales manager I spent 20 hours a week in the Daily Collegian office, and was responsible for assisting account executives in their daily routines. I cold called potential clients regularly, and worked with clients to find resolutions to any grievances. To maintain an organized work environment I utilized a database system which contained information relating to rates and revenue, client history, and paper content.

• Account Executive

  • Sep 2012 - Dec 2013

  My responsibility as an account executive was to uphold professional relationships with local clients in the State College area. Relationships were maintained through regular visits, phone calls, or communication via e-mail. During a normal work week I would assist clients in the process of inserting advertisements with the Daily Collegian, cold call potential clients, and meet daily deadlines.



Psyma

• Germany
• Market Research
• 1 - 100 Employee

• Research Assistant

  • Jun 2014 - Aug 2014

  As an intern for the Psyma Group I created presentations that transformed quantitative data into a qualitative deliverable that clients could understand at a glance. I assisted in translating Psyma PowerPoints from German to American English, and transformed market research results into code that contributed to the overall maintenance of large amounts of data. As an intern for the Psyma Group I created presentations that transformed quantitative data into a qualitative deliverable that clients could understand at a glance. I assisted in translating Psyma PowerPoints from German to American English, and transformed market research results into code that contributed to the overall maintenance of large amounts of data.