Tyler McColm
Operations Specialist / Account Manager, Inspector Partnerships at Inspectify - We're hiring!- Claim this Profile
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Bio
Credentials
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Operations Management Foundations
LinkedInFeb, 2022- Nov, 2024 -
Process Improvement Foundations
LinkedInFeb, 2022- Nov, 2024
Experience
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Inspectify
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United States
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Real Estate
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1 - 100 Employee
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Operations Specialist / Account Manager, Inspector Partnerships
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Jun 2022 - Present
- Building and maintaining a nationwide network of home inspection service providers from the early stage onboarding phase to long term, ongoing account management - Account Manager for 250+ home inspector partners, ensuring they're utilizing our product at a high level and succeeding on our platform - Worked closely with teams across the company such as Product Design and Operations on special projects such as mobile app testing and new service pilot programs. Identified blindspots and gave recommendations to better align project goals with inspector nuances. - Proficient in using HubSpot to track and organize client pipeline - Utilized Jira to create, track, and work through support tickets. - Led research and outreach efforts to implement new initiatives and work opportunities for our clients and inspector partners. - Acting as a liaison between clients and technical teams - Experience using Zendesk - Utilize SQL to build inspector pricing structures - Use Google Sheets and Excel to manipulate and analyze data - Created how-to guides in Notion for operational processes Show less
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Zillow
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United States
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Real Estate
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700 & Above Employee
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Operations Specialist, Zillow Homes - Laid Off Due to Business Closure
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Sep 2021 - Mar 2022
- Implemented new back office operations for the Orlando market including scheduling work dependencies, review and approving photos, and quality checking listings. - Created over 85 listings per month, requiring over 100 data elements each such as property descriptions, photos, tax information, construction materials, and more. - Reduced average days-to-list from 7.1 days (outsourced) to 0.4 days (in-sourced). - Prevented MLS fines due to complete and accurate listing inputs. - Assisted a new-market rollout in Orlando, FL for the Zillow Homes team, taking over operations from Zillow's Broker Partners. - Increased the number of homes listed within 48-hour SLA timeframe by 94% (outsourced to insourced) - Worked cross-functionally with transaction managers, field operators, and renovation teams to ensure timely coordination of contractor and listing activities. - Used Slack to quality check gate codes and work completion dates. Leveraged Salesforce for case management to raise quality issues. - Leveraged ShowingTime to streamline touring schedules - Secured top quality ratings over a 6-month period. - Used Salesforce to track and resolve issues Show less
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Windermere Real Estate
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United States
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Real Estate
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700 & Above Employee
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Real Estate Agent
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Dec 2019 - Sep 2021
- Executed over 60 successful closings in a top US competitive real estate market - Sold over $25 Million worth of residential real estate - Achieved a 4.8 out of 5 satisfaction score rating and social media 5 star rating over a 5 year period. - Exceeded expectations of diverse clients including international buyers and deployed US Service Members through round the clock availability, fast turnarounds, and education - Negotiated seller-concessions for buyer clients in a strong seller’s market - Conducted research to identify non-price related seller needs used in negotiation process - Produced high-quality marketing materials for seller clients, including through social media such as Instagram and Facebook, as well as mailers. - Utilized Multiple Listing Service databases and local government databases to research tax and property information - Leveraged ShowingTime to streamline touring schedules - Acted as property manager for short term rental Show less
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Redfin
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United States
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Real Estate
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700 & Above Employee
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Real Estate Broker
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Feb 2017 - Nov 2019
- Executed over 60 successful closings in a top US competitive real estate market - Sold over $25 Million worth of residential real estate - Achieved a 4.8 out of 5 satisfaction score rating and social media 5 star rating over a 5 year period. - Exceeded expectations of diverse clients including international buyers and deployed US Service Members through round the clock availability, fast turnarounds, and education - Negotiated seller-concessions for buyer clients in a strong seller’s market - Conducted research to identify non-price related seller needs used in negotiation process - Produced high-quality marketing materials for seller clients, including through social media such as Instagram and Facebook, as well as mailers. - Utilized Multiple Listing Service databases and local government databases to research tax and property information Show less
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Alaska Airlines
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United States
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Airlines and Aviation
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700 & Above Employee
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Accounting Specialist - Interline Payables Audit
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May 2016 - Feb 2017
- Audit Interline Payable coupons from interline partner carriers, both domestic and international- Price Interline Coupons for fare, tax and other applicable charges- Research and Review billing disputes/rejections from other carriers- Communicate via email or phone with partner carrier contacts regarding interline billing details- Coordinate with other Revenue Accounting departments regarding pricing and interline settlement- Develop and/or maintain Excel spreadsheets used within the Interline department- Assist in the implementation of a new interline audit process for Mileage Plan Show less
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Operations Specialist
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Nov 2014 - May 2016
- Calculating weight and balance for Alaska Airlines flights system-wide- Maintaining constant communication with individuals at multiple levels of the organization- Acting as a facilitator and point of contact for Departure Coordinators - Performing in a fast paced, stressful environment
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Assistant Project Manager (Internship)
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Sep 2015 - Mar 2016
- The Developing Emerging Leaders (DEL) program is offered to high potential frontline employees who have demonstrated excellence in performance- Participants are nominated by their current manager and final selections are determined by a selection committee- Honored to be selected from dozens of nominees and placed on a team with 7 colleagues- Researched and analyzed processes within the baggage department - Identified inefficiencies and opportunities for improvement- Pioneered alpha and beta tests of new system, eventually reducing passenger wait times by nearly 50% - Presented findings and recommendations to company leadership, achieving full implementation of new service recovery system Show less
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Customer Service Agent
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Jan 2014 - Nov 2014
- Customer Service- Dangerous Goods Acceptance- Processing Cargo from Arriving Flights
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Bartender
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Mar 2012 - Nov 2013
- Excellent customer service skills - Working in a fast-paced environment - Conflict resolution skills - Excellent customer service skills - Working in a fast-paced environment - Conflict resolution skills
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Western Washington University
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United States
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Higher Education
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700 & Above Employee
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Intramural Official
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Sep 2011 - Feb 2013
- Conflict resolution skills - Leadership experience - Conflict resolution skills - Leadership experience
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Education
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2009 - 2013
Western Washington University
BA - Political Science, Political Science/Economics Minor -
2006 - 2009
Puyallup High School
Diploma, Business and Marketing
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