Experience

Milestone Centers, Inc.

• United States
• Individual and Family Services
• 1 - 100 Employee

• Director of Quality Assurance and Compliance

  • Feb 2022 - Present

  Pittsburgh, Pennsylvania, United States



PA Department of Public Welfare-Office of Mental Health and Substance Abuse Services

• Licensing Technician

  • Jul 2017 - Feb 2022

  Pittsburgh, PA • Conducts annual initial, interim, provisional follow-up, and monitoring inspections of mental health residential programs in order to determine compliance with state laws and regulations • Conducts complaint and incident inspections of facilities with a high degree of independence and discretion • Reviews technical, medical, legal, and programmatic documents generated by licensed settings, human service agencies, medical facilities and professionals, and law enforcement… Show more • Conducts annual initial, interim, provisional follow-up, and monitoring inspections of mental health residential programs in order to determine compliance with state laws and regulations • Conducts complaint and incident inspections of facilities with a high degree of independence and discretion • Reviews technical, medical, legal, and programmatic documents generated by licensed settings, human service agencies, medical facilities and professionals, and law enforcement agencies • Maintains working knowledge of state laws, regulations, regulatory interpretations, policies and procedures, and management directives related to licensed settings Show less



Brashear Association, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Program Development Intern

  • Oct 2019 - Aug 2020

  Pittsburgh



Giant Eagle, Inc.

• United States
• Retail Groceries
• 700 & Above Employee

• Event Planner, Market District

  • Jul 2016 - Aug 2017

  • Oversaw budget planning, menu development, and logistics of client's events for both personal and corporate settings • Collaborated with several departments within the store as well as local community groups to ensure accuracy and quality • Provided exceptional interpersonal skills to liaise with clients and identify their event needs • Maintained store's social media pages to provide information on in-store events, tastings, and cooking classes

• Front End Coordinator, Customer Service Clerk, Cashier

  • Sep 2009 - Jul 2016

  • Trained, directed and evaluated team members in line with aggressive performance and service metrics • Assisted Front-End Manager with delegating work assignments, directing the customer flow and controlling department costs to ensure store, department, and customer requirements are met. • Maintained accurate department records to ensure documentation of activities is available. • Interacted directly with customers and ensured that their questions and/or concerns were answered… Show more • Trained, directed and evaluated team members in line with aggressive performance and service metrics • Assisted Front-End Manager with delegating work assignments, directing the customer flow and controlling department costs to ensure store, department, and customer requirements are met. • Maintained accurate department records to ensure documentation of activities is available. • Interacted directly with customers and ensured that their questions and/or concerns were answered satisfactorily • Assisted customers with guest services such as applying for Giant Eagle Advantage Cards, using the Dress For Success dry cleaning service, purchasing money orders, lottery transactions and Ticketmaster purchases.



Bureau of Human Services Licensing

• Regulatory Technician

  • May 2017 - Jul 2017

  Pittsburgh, Pa • Conducted annual initial, interim, provisional follow-up, and monitoring inspections of child and mental health residential programs in order to determine compliance with state laws and regulations • Conducted complaint and incident inspections of facilities with a high degree of independence and discretion • Reviewed technical, medical, legal, and programmatic documents generated by licensed settings, human service agencies, medical facilities and professionals, and law… Show more • Conducted annual initial, interim, provisional follow-up, and monitoring inspections of child and mental health residential programs in order to determine compliance with state laws and regulations • Conducted complaint and incident inspections of facilities with a high degree of independence and discretion • Reviewed technical, medical, legal, and programmatic documents generated by licensed settings, human service agencies, medical facilities and professionals, and law enforcement agencies • Maintained working knowledge of state laws, regulations, regulatory interpretations, policies and procedures, and management directives related to licensed settings Show less



Highmark Inc.

• United States
• Insurance
• 700 & Above Employee

• Customer Service Advocate

  • Sep 2015 - Feb 2016

  • Educated Highmark members on claims and benefits information while helping them navigate the complex healthcare system • Resolved member inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner • Prepared adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution • Met or exceeded service and quality standards every review period.



Judith Kelly + Associates

• United States
• Public Relations and Communications Services

• Communications Assistant

  • Sep 2014 - Feb 2015

  239 Fourth Avenue - Suite 1217 Pittsburgh, PA 15222-1712 • Wrote monthly press releases for the Dignity and Respect Champion--a person in the Pittsburgh community who makes a positive impact through the embodiment of Dignity and Respect. • Pitched press releases to media outlets



NFM Group

• Defense and Space Manufacturing
• 1 - 100 Employee

• Marketing Assistant

  • Jan 2014 - Aug 2014

  200 First Avenue, Downtown Pittsburgh 15222 • Contacted vendors for events • Brainstormed a new identity for the Apples for the Students program • Supervised Y108 GetGo events • Conducted competitive market research for the Grandview Market District



Greater Pittsburgh Joint and Muscle Center

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Outreach Consultant

  • Sep 2013 - Dec 2013

  • Attended vendor fairs to promote services provided • Community Relations