Experience

The Westin Dublin

• Ireland
• Hospitality
• 1 - 100 Employee

• Director of Operations

  • Aug 2022 - Present



The Trinity City Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Deputy General Manager

  • Jun 2021 - Aug 2022

• Rooms Division Manager

  • Jul 2018 - Jun 2021

  To provide a smooth, prompt and effective service to all guests in the rooms related areas of the hotel by creating a culture of service excellence. Ensure maximum compliance with the Company’s guest service standards, to maintain and enhance Rooms Division profitability. Direct and control the activities of the Front Office & Accommodation Department



The Iveagh Garden Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Nov 2017 - Jul 2018



Castleknock Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Front of House Manager

  • Mar 2016 - Nov 2017



Clayton Hotels

• Hospitality
• 200 - 300 Employee

• Front Office Manager

  • Oct 2015 - Mar 2016



Castleknock Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Assistant Bar Manager

  • Jul 2014 - Sep 2015

  Responsible for a team of over 20 that generates 40% of the annual turnoverContinuously implementing and renewing Food & Beverage Menus including cocktails and special promotionsRecruitment and training of new starts within F&BConduct staff appraisals on an ongoing basis, set and agree on achievable goals for each individualResponsible for the running of 5 bars, including functions such as weddings, communions and family gatheringsTo assist the Food & Beverage Manager in establishing and implementing SOP’S within the service areas of the hotelEnsure that Customer Care in consistently delivered by each member of staff on a daily basesMaintain par level of stock in each area at all times, assist in monthly stock takes and ensure stock requisitions are completedPrepare, monitor and cost rota in line with business demand, update TMS ( Time Management System )Ensure that GP’s come in on or above targetsResponsible for the Bars floats ensuring they balance at the end of each shiftEnsure Smooth Service of any Corporate Events within F&B

• Duty Manager

  • Mar 2014 - Aug 2014

  To be accountable for all areas of the hotel whilst on duty.Ensure all conference & banqueting facilities are set up to the agreed standard for the days businessMaintain a strong management presence during busy periods such as any corporate events, weddings, banquetsChairperson of Health & Safety CommitteeWorking closely with the operational team to ensure that the standards and service offered to guests is of the highest quality standardsWorking with the departmental managers to ensure SOP’S within all departments are adhered toTo manage all staff on the floorTo focus on Guest Care provided by all employees across all departments.To record & deal with any incidents/accidents that may occur



Maldron Hotels & Partners

• Ireland
• Hospitality
• 1 - 100 Employee

• Duty Manager ( Maternity Cover )

  • Sep 2013 - Mar 2014

  To Operate the Food & Beverage service to the agreed standard.Champion Customer service dealing with guest feedback both positive and negative. Be Proactive in generating sales for the hotel.Ensure all financial records are balanced while on duty Communicate & Liaise with the management team on training and supervision of the service team.Carry out regular SOP training.To maintain good employee relations dealing with requested time off, Staff absenteeism & Punctually, Monitor staff uniforms & presentation.To control stock and ensure adequate levels of stock are available in line with business demands. Carry out Front office shifts as required, responsible for the operational area of the Conference rooms



Quality Hotel & Leisure Club Killarney

• Hospitality
• 1 - 100 Employee

• Restaurant / Duty Manager

  • Jun 2008 - Sep 2013



Killarney Plaza Hotel

• F&B Assistant

  • Sep 2011 - May 2013