Paula Milne
Quality and Business Process Manager at DXC Connect- Claim this Profile
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Bio
Paul Crilly
I worked with Paula at UXC/Getronics where she managed the Quality, Safety and Environment programs. A great team player, Paula developed significant expertise in Quality and Environmental management. She was instrumental in ensuring the company not only retained its critical ISO 9001 Quality certification, but actually embraced the principles of Quality management across the business. Paula also developed from scratch an Environmental management system leading to ISO 14001 certification. Terrific to work with, I have no hesitation in recommending Paula as a management system professional.
Peter Sate
Paula has been responsible for the ISO quality system and maintaining our certifications for a number of years. Paula has also championed an initiative which has seen us increase our maturity around documentation, education and audit of our business processes. Paula is passionate about quality and this has become somewhat infectious across the business. Paula is very professional and diligent in her work and a delight to work with.
Paul Crilly
I worked with Paula at UXC/Getronics where she managed the Quality, Safety and Environment programs. A great team player, Paula developed significant expertise in Quality and Environmental management. She was instrumental in ensuring the company not only retained its critical ISO 9001 Quality certification, but actually embraced the principles of Quality management across the business. Paula also developed from scratch an Environmental management system leading to ISO 14001 certification. Terrific to work with, I have no hesitation in recommending Paula as a management system professional.
Peter Sate
Paula has been responsible for the ISO quality system and maintaining our certifications for a number of years. Paula has also championed an initiative which has seen us increase our maturity around documentation, education and audit of our business processes. Paula is passionate about quality and this has become somewhat infectious across the business. Paula is very professional and diligent in her work and a delight to work with.
Paul Crilly
I worked with Paula at UXC/Getronics where she managed the Quality, Safety and Environment programs. A great team player, Paula developed significant expertise in Quality and Environmental management. She was instrumental in ensuring the company not only retained its critical ISO 9001 Quality certification, but actually embraced the principles of Quality management across the business. Paula also developed from scratch an Environmental management system leading to ISO 14001 certification. Terrific to work with, I have no hesitation in recommending Paula as a management system professional.
Peter Sate
Paula has been responsible for the ISO quality system and maintaining our certifications for a number of years. Paula has also championed an initiative which has seen us increase our maturity around documentation, education and audit of our business processes. Paula is passionate about quality and this has become somewhat infectious across the business. Paula is very professional and diligent in her work and a delight to work with.
Paul Crilly
I worked with Paula at UXC/Getronics where she managed the Quality, Safety and Environment programs. A great team player, Paula developed significant expertise in Quality and Environmental management. She was instrumental in ensuring the company not only retained its critical ISO 9001 Quality certification, but actually embraced the principles of Quality management across the business. Paula also developed from scratch an Environmental management system leading to ISO 14001 certification. Terrific to work with, I have no hesitation in recommending Paula as a management system professional.
Peter Sate
Paula has been responsible for the ISO quality system and maintaining our certifications for a number of years. Paula has also championed an initiative which has seen us increase our maturity around documentation, education and audit of our business processes. Paula is passionate about quality and this has become somewhat infectious across the business. Paula is very professional and diligent in her work and a delight to work with.
Credentials
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Graduate Certificate in Internal Auditing - Graduate
Institute of Internal Auditors - AustraliaFeb, 2019- Nov, 2024
Experience
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DXC Connect
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Australia
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Information Technology & Services
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100 - 200 Employee
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Quality and Business Process Manager
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Aug 2012 - Present
As a Quality and Business Process Manager, my role focuses on two key areas: quality management and business process management. I provide assurance activities that add value and improve operations while maintaining ISO 9001 certification. This includes managing the Quality Management System and ensuring compliance with internal and external audits. Additionally, I work cross-functionally to optimize business processes and improve overall organizational performance, delivering value-added services to customers. As a Quality and Business Process Manager, my core focus areas include: • Developing and managing the QMS • Leading, coaching, and managing internal quality audit teams • Overseeing external quality audits and meeting reporting deadlines • Maintaining and improving the CAPA system • Managing 3rd party JAS-ANZ accredited vendors • Developing comprehensive tender documentation responses • Implementing business process maturity models and catalogues • Managing 3rd party vendors for BPM tools • Providing SME support for cross-functional business processes • Delivering QMS and quality awareness training for new/existing employees Show less
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Community
