Head of Enterprise Delivery

• Jan 2023 - Present

Head Of Program Management

• Jun 2021 - Feb 2023

Chief Product Officer (Acting)

• Jan 2021 - Jun 2021

Agile Project Manager

• Feb 2019 - Jun 2021

IT Business Consultant

• Sep 2016 - Jan 2019

As a Business Consultant in the Consultancy division at Civica Digital UK, I was proud to be part of a global IT company that provides a comprehensive range of business-critical software, digital solutions, and business and technology consultancy services for blue chip organizations. With an impressive annual revenue of approximately £400 million, Civica Digital continues to set the bar for excellence in the industry. During my time at Civica Digital, I played a key role in delivering outstanding results for esteemed clients such as the RSPCA, Education & Skills Funding Agency, and East Riding Yorkshire Council. Show less

IT Business Analyst

• Sep 2017 - Dec 2018

Managed the successful agile implementation of Salesforce Service Cloud and Field Service Lightning at the RSPCA as the organization's essential Incident Management System for Field Officers and the National Control Centre. Managed the successful agile implementation of Salesforce Service Cloud and Field Service Lightning at the RSPCA as the organization's essential Incident Management System for Field Officers and the National Control Centre.

IT Business Analyst

• Mar 2017 - Sep 2017

I was engaged to work with senior stakeholders to develop and implement data governance business processes, supporting policies and guidance across the business to ensure DPA compliance in preparation for ‘The Apprenticeship Service’ go live. I was engaged to work with senior stakeholders to develop and implement data governance business processes, supporting policies and guidance across the business to ensure DPA compliance in preparation for ‘The Apprenticeship Service’ go live.

IT Business Analyst

• Sep 2016 - Mar 2017

Selected to support the agile development and delivery of Civica’s multi-channel ‘Digital360’ self service CRM system to ERYC. This included facilitation of diverse business communities to elicit, validate and manage requirements, develop technical build specifications, user journeys, personas, use cases, UML diagrams and facilitation of show and tell demonstrations. Selected to support the agile development and delivery of Civica’s multi-channel ‘Digital360’ self service CRM system to ERYC. This included facilitation of diverse business communities to elicit, validate and manage requirements, develop technical build specifications, user journeys, personas, use cases, UML diagrams and facilitation of show and tell demonstrations.

IT Management for Business

• Sep 2012 - Aug 2016

I am proud to have earned a prestigious First Class BSc Hons in IT Management for Business (ITMB), mastering a unique and employer-tailored curriculum that seamlessly blended technology, business acumen, project management expertise, and interpersonal skills. This exceptional degree equipped me with the essential skills I needed to kick start my career. I am proud to have earned a prestigious First Class BSc Hons in IT Management for Business (ITMB), mastering a unique and employer-tailored curriculum that seamlessly blended technology, business acumen, project management expertise, and interpersonal skills. This exceptional degree equipped me with the essential skills I needed to kick start my career.

IT Systems Analyst

• Jul 2014 - Aug 2015

Responsible for supporting cross functional site wide and global initiatives from inception to completion including supporting a global Oracle EBS 11i production upgrade to R12 using Lean, Six Sigma, TQM and Kanban techniques. Responsible for supporting cross functional site wide and global initiatives from inception to completion including supporting a global Oracle EBS 11i production upgrade to R12 using Lean, Six Sigma, TQM and Kanban techniques.