Renee Smith Robbins
Chief Client Officer at Wunderman Thompson Health- Claim this Profile
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Bio
Steve Sigman
Renee Robbins is simply the best operations and client services leader I have ever had the pleasure of working with. She intuitively balances the needs of her clients and the company, the client contacts and her team. She builds great teams. She creates processes to ensure efficiencies as well as a superior offering. She is constantly striving to learn more. She seems to have unlimited capacity. She is the calm in the storm. She does not admire a problem, she solves it. Her leadership skills are second to none, Renee’s open, honest, fun approachable style, paired with a professional presence, make her the nucleus around which great teams are built. If your organization is looking for a great operations or client leader, stop looking, call Renee.
Greg Ranostaj
I have known Renee for 15 years. We have collaborated on a host of client success and challenges over the years. Renee has a rare gift. She is a visionary and a strategist, but she can also manage at the task level when required. She possesses the unique ability to lead teams at the strategic level as well as dive deep into project level task planning. She is great in front of clients. She is forward thinking and does a great job of thinking ahead – anticipating what is to come. Renee has the ability to assess the room and quickly respond – she’s quick on her feet… On top of all that – she is a wonderful person that loves people.
Steve Sigman
Renee Robbins is simply the best operations and client services leader I have ever had the pleasure of working with. She intuitively balances the needs of her clients and the company, the client contacts and her team. She builds great teams. She creates processes to ensure efficiencies as well as a superior offering. She is constantly striving to learn more. She seems to have unlimited capacity. She is the calm in the storm. She does not admire a problem, she solves it. Her leadership skills are second to none, Renee’s open, honest, fun approachable style, paired with a professional presence, make her the nucleus around which great teams are built. If your organization is looking for a great operations or client leader, stop looking, call Renee.
Greg Ranostaj
I have known Renee for 15 years. We have collaborated on a host of client success and challenges over the years. Renee has a rare gift. She is a visionary and a strategist, but she can also manage at the task level when required. She possesses the unique ability to lead teams at the strategic level as well as dive deep into project level task planning. She is great in front of clients. She is forward thinking and does a great job of thinking ahead – anticipating what is to come. Renee has the ability to assess the room and quickly respond – she’s quick on her feet… On top of all that – she is a wonderful person that loves people.
Steve Sigman
Renee Robbins is simply the best operations and client services leader I have ever had the pleasure of working with. She intuitively balances the needs of her clients and the company, the client contacts and her team. She builds great teams. She creates processes to ensure efficiencies as well as a superior offering. She is constantly striving to learn more. She seems to have unlimited capacity. She is the calm in the storm. She does not admire a problem, she solves it. Her leadership skills are second to none, Renee’s open, honest, fun approachable style, paired with a professional presence, make her the nucleus around which great teams are built. If your organization is looking for a great operations or client leader, stop looking, call Renee.
Greg Ranostaj
I have known Renee for 15 years. We have collaborated on a host of client success and challenges over the years. Renee has a rare gift. She is a visionary and a strategist, but she can also manage at the task level when required. She possesses the unique ability to lead teams at the strategic level as well as dive deep into project level task planning. She is great in front of clients. She is forward thinking and does a great job of thinking ahead – anticipating what is to come. Renee has the ability to assess the room and quickly respond – she’s quick on her feet… On top of all that – she is a wonderful person that loves people.
Steve Sigman
Renee Robbins is simply the best operations and client services leader I have ever had the pleasure of working with. She intuitively balances the needs of her clients and the company, the client contacts and her team. She builds great teams. She creates processes to ensure efficiencies as well as a superior offering. She is constantly striving to learn more. She seems to have unlimited capacity. She is the calm in the storm. She does not admire a problem, she solves it. Her leadership skills are second to none, Renee’s open, honest, fun approachable style, paired with a professional presence, make her the nucleus around which great teams are built. If your organization is looking for a great operations or client leader, stop looking, call Renee.
Greg Ranostaj
I have known Renee for 15 years. We have collaborated on a host of client success and challenges over the years. Renee has a rare gift. She is a visionary and a strategist, but she can also manage at the task level when required. She possesses the unique ability to lead teams at the strategic level as well as dive deep into project level task planning. She is great in front of clients. She is forward thinking and does a great job of thinking ahead – anticipating what is to come. Renee has the ability to assess the room and quickly respond – she’s quick on her feet… On top of all that – she is a wonderful person that loves people.
Experience
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Wunderman Thompson Health
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United States
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Advertising Services
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200 - 300 Employee
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Chief Client Officer
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Jan 2022 - Present
The opportunities to deliver value while serving as the Chief Client Officer for Wunderman Thompson Health are among the highlights of my career. Reporting to the President, I lead a team of talented Client Experience staff comprised of campaign strategy, operations, PMO, and account service teams developing strategies for organic and new business growth, monitoring client profitability, and implementing agency-wide tools to gain efficiencies. A few notable successes include: ➨ Retained $12 million of at-risk funds while improving dynamics between the client and Wunderman functional groups by assessing the partnership and communicating with the customer about service expectations, sustainable agreement fulfillment ideas, and action steps to improve communications.➨ Reaped $6 million in new business development by participating in RFP and pitch and leading the client staffing/pricing activity. ➨ Reimagined local mentorship program (“Pass It On”) which was designed to help women early in their careers break into leadership roles after goals were met; implemented and served as executive sponsor for new mentorship program (MOmentum) designed to help all employers advance in their careers.➨ Attained top workplace status from St. Louis Post-Dispatch for three consecutive years by cultivating an inclusive culture of diversity and supporting employees in career growth and development paths.➨ Scored five points higher than the global average for employee net promoter scores by inciting and forming a culture committee focused on closing the gap between existing work environments and employee preference feedback. Show less
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SVP, Client Operations
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Jul 2021 - Jan 2022
While serving as the SVP, Client Operations, I was able to continually optimize enterprise-wide processes, leading to cost savings and improved efficiencies. Among some of my significant successes: ➨ Oversaw $14 million in print production for 15+ clients spread across 15 partners despite paper, labor and freight shortages and postage increases.➨ Doubled client net promoter scores from 46 (out of 100) to in 2020 to 81 in 2021 by shifting client perceptions of the agency as a collaborative partner versus a provider-only vendor by offering value-added services.➨ Reaped $5 million in new business development by participating in RFP and pitch and leading the client staffing/pricing activity. ➨ Acted as a CMS Medicare marketing SME and advisor for strategic leadership planning sessions. Show less
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SVP, Project Management Office
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Oct 2018 - Jul 2021
Reporting to the Chief Operations Officer, I had the pleasure of leading the interagency development of RACIa and process optimizations to gain efficiencies across organizations and client base. Among my noteworthy contributions: ➨ Earned $30 million in annual proceeds through 20+ accounts by effectively overseeing all strategy, creative, data, analytics, media and production work.➨ Held 100% of revenues while other businesses experienced significant losses amid a global pandemic by proactively recommending new strategies and ensuring flawless execution of those strategies.➨ Bolstered 3%, a $1 million, increase in topline proceeds by enhancing communication with health plan members and leading teams in onboarding and promoting telehealth service programs, including offering COVID care kits.➨ Implemented new enterprise project management software (Workfront) and developed associated processes’ trained team members on tool and processes and served as subject matter expert/local admin. Show less
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VP, Regional Director
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May 2017 - Oct 2018
In this role, I administered a $15 million budget and reported to the Chief Operations Officer. I was responsible for training and mentoring new hires and agency veterans (direct and indirect reports) and managed four account directors from a remote setting while overseeing the activities of regional, non-Blue Cross clients. I formed organizational structures, processes, and RACI documents and acted as a CMS Medicare marketing SME and advisor for strategic leadership planning sessions.
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VP, Account Director
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Jul 2013 - Apr 2017
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Account Director
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Dec 2010 - Jul 2013
In July 2013, our division of KBM Group was rebranded as Wunderman St. Louis.
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Account Director
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Oct 2008 - Dec 2010
I oversaw the KBM Group Rebrand as it came under the parent organization of Wunderman and managed client financial profitability, forecasting, and potential and analyzed results for optimization recommendations. In December 2010, Marketing Direct was acquired by KBM Group, which was part of the Wunderman network.
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Account Executive
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Jul 2007 - Oct 2008
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Health Alliance
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United States
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Insurance
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300 - 400 Employee
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Communications Manager
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2005 - 2007
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Communications Coordinator II
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2004 - 2005
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Communications Coordinator
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2001 - 2004
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Quest Books
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Book and Periodical Publishing
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Publicist/Marketing Assistant
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1999 - 2001
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Education
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1995 - 1999
North Central College
Bachelor of Arts (B.A.), English
Community
