Manager, Programs

• Jan 2023 - Present

Associate Director of Visitor Services

• Apr 2022 - Jan 2023

• Led a Visitor Services team of the Facility & Events Manager and Garden Shop Manager, and indirectly supervised an average of eight part-time temporary and student staff as well as NCBG's robust volunteer force. • Oversaw nearly $500k in annual retail and rental revenue. • Collaborated across departments to plan NCBG signature events, including the Future of Conservation Forum, Spring and Fall Plant Sales, Twilight Thursdays, Winter in the Garden, and more. • Served as the Garden's Green Office Coordinator, working to make the NCBG offices a more sustainable working environment and support Sustainable Carolina’s goals of zero waste to landfills, net zero greenhouse gas emissions, and net zero water use as well as improving workplace wellness and equity.

Development Manager

• Oct 2019 - Dec 2021

• Defined, executed, and managed individual giving programs, including portfolio of individual supporters from $500 up to $25,000 annually.• Conceived and oversaw all individual donor relations and stewardship efforts for annual giving, capital campaign needs, scholarship appeals and more.• Primary responsibility for accuracy of fiscal reporting and projections for all individual giving, including regular reconciliation with accounting.• Prepared, submitted, and managed grant proposals up to $50,000 to foundation and corporate sources. Complied with all grant reporting as required by donors.• Conceived and managed individual donor analytics. Contributed to research and briefings on donor prospects, with a special focus on individuals.• Served on interdepartmental Community Listening Team, which focused on identifying and addressing internal and external inequities that exist at the Museum.

Rentals Manager

• Apr 2018 - Oct 2019

• Led team of 3 full-time assistant managers and up to 12 part-time event associates to achieve nearly $500k in annual private event sales, including weddings, corporate events and children’s birthday parties• 2018 WeddingWire Couples’ Choice Award Winner

Rentals Assistant Manager - Corporate Events

• Mar 2017 - Apr 2018

• Sold, planned, and executed all non-wedding events, including corporate and non-profit events, private anniversaries, luncheons, board retreats, and proms

Visitor Services Coordinator

• Aug 2015 - Mar 2017

• Managed social media presence, including Facebook, Twitter, Instagram, and Blogspot to promote educational programming and boost online visitor engagement • Served on cross-departmental committees: Interpretation Committee, Plant Sale Committee and Social Committee • Managed six work-study students per semester • Managed social media presence, including Facebook, Twitter, Instagram, and Blogspot to promote educational programming and boost online visitor engagement • Served on cross-departmental committees: Interpretation Committee, Plant Sale Committee and Social Committee • Managed six work-study students per semester

Graduate Fellow

• Jul 2013 - Jun 2015

• Thesis, "Evaluation of Trial Garden Practices at Public Horticulture Institutions." University of Delaware. Submitted Spring 2015. • Plenary Speaker, “Evaluation of Trial Garden Practices at Public Horticulture Institutions.” University of Delaware Graduate Research Forum (April 21, 2015) • Student Oral Presentation, “Evaluation of Trial Garden Practices at Public Horticulture Institutions.” American Public Gardens Association Annual Conference (June 23, 2015) • Thesis, "Evaluation of Trial Garden Practices at Public Horticulture Institutions." University of Delaware. Submitted Spring 2015. • Plenary Speaker, “Evaluation of Trial Garden Practices at Public Horticulture Institutions.” University of Delaware Graduate Research Forum (April 21, 2015) • Student Oral Presentation, “Evaluation of Trial Garden Practices at Public Horticulture Institutions.” American Public Gardens Association Annual Conference (June 23, 2015)

Customer Voice Advisor Team Lead

• Jun 2008 - Jul 2010

• Launched Customer Voice Live Chat with Tier 1 team out of Chennai, India • Led Tier 1 Customer Voice team out of Chennai, India and Tier 2 team out of Raleigh, NC to reach company standard C-Sat score of 3.7 • Worked with Customer Voice Tier 1 and Tier 2 teams to adopt successful customer service policies • Launched Customer Voice Live Chat with Tier 1 team out of Chennai, India • Led Tier 1 Customer Voice team out of Chennai, India and Tier 2 team out of Raleigh, NC to reach company standard C-Sat score of 3.7 • Worked with Customer Voice Tier 1 and Tier 2 teams to adopt successful customer service policies

Inside Sales Account Manager

• Jun 2006 - May 2008

• Managed and renewed advertising accounts and maintained long-standing relationships with advertisers • Managed and renewed advertising accounts and maintained long-standing relationships with advertisers