Experience

SANECTOR

• Beverage Manufacturing
• 1 - 100 Employee

• National Customer Service Manager

  • Nov 2021 - Present

  Heads Customer Service for National Beverage business previously Best Bottlers, Portavin Intergrated Wine Services and Barossa Bottling Heads Customer Service for National Beverage business previously Best Bottlers, Portavin Intergrated Wine Services and Barossa Bottling



Portavin Integrated Wine Services

• Australia
• Beverage Manufacturing
• 1 - 100 Employee

• National Customer Service Manager

  • Oct 2021 - Present



Portavin

• Client Services Manager

  • Feb 2016 - Oct 2021

  http://www.portavin.com.au/locations/south-australia/

• Team Leader Warehouse Administration

  • Jan 2015 - Feb 2016

• Warehouse Administration Officer

  • Oct 2014 - Jan 2015



Roper Gulf Regional Council

• Assistant Human Resources Manager

  • Mar 2014 - Jun 2014

  Roles and Responsibilities included: - Assist in the process of conducting performance reviews- Provide support to managers in disciplinary procedures- Assist Managers in the analyses of recruitment needs - Assist in the development, review and evaluation of position descriptions- Supervise the team coordinating workloads, providing support, clear direction and deadlines.- Assist the Human Resource Manager .- Assist in the development and implementation of HR policies and procedures- Advise, influence and support Council staff at all levels to adhere to organisation practices

• HR Officer - Recruitment

  • Feb 2013 - Mar 2014

  Roles and Responsibilities included:- Coordinate a streamlined recruitment processes for Council.- Provide advice and support to Directors and Management regarding recruitment- Prepare and coordinate recruitment advertising campaigns- Coordinate all facets of Recruitment and Selection processes for all vacancies - Provide advice and assistance to Managers in the development of position descriptions- Assist in the evaluation of Council positions.- Assist with the development and implementation of HR Recruitment policies and procedures.- Update and maintain organisational charts across the Council- Provide monthly and quarterly Recruitment reports.



Jalyn NT Pty Ltd

• Dealer Principal

  • Jul 2006 - Nov 2012

  Roles and Responsibilities included:- Manage the day to day operations of Sales, Service and Administration Departments.- Manage a team of 12 to 18 employees- Initiate and carry out all facets of Recruitment, Performance and Development reviews.- Develop, prepare and coordinate marketing and promotional activities- Monitor and Manage Customer Relations issues and implement improvements- Prepare and deliver reports to Manufacturers within deadlines on a monthly basis.- Prepare and deliver Tender Submissions for Government and Private Enterprise procurement.- Payroll

• Organisation Coordinator

  • Oct 2005 - Aug 2008

  Roles and Responsibilities included:- Assist in the development and implementation of position profiles and duty statements- Provide advice, training and support to managers and supervisors- Manage and maintain Personnel records- Provide advice and support regarding conditions of employment and policy standards- Provide induction and orientation sessions with new employees- Monitor and evaluate customer relations identifying staff training needs.- Develop and maintain procedure guides- Provide training to staff- Develop, organise and coordinate workshops and events for customers

• Warranty Clerk

  • Oct 2005 - Aug 2008

  Roles and Responsibilities included:- Prepare, and submit warranty claims to Manufacturers for payment- Provide advice and training of warranty requirements to Service Staff- Provide reports to Manufacturers, implement improvements and procedure changes following audits



Dept of Business and Industry - NT Government

• Customer Service Officer

  • Aug 1998 - Oct 2005

  Roles and Responsibilities included: - Provide advice and assistance for Business Licences and Certifications - Accept and review licence applications - Coordinate and organise events and training sessions for client base - Research client enquiries to provide accurate information and referrals - Liaise with both internal and external customers and service providers - Draft correspondence - Maintain a high level of confidentiality - Prepare ministerial documents - Research and complete project tasks



Dept of Transport and Works and Dept of Power and Water

• Personal Assistant to Managing Director

  • 1995 - Aug 1998

  Roles and Responsibilities included: - Maintain Directors Diary - Organise functions and meetings - Liaise with all levels of Government - Maintain a high level of confidentiality - Process correspondence and initiate follow-up action - Prepare ministerial documents - Minute taking - First point of contact for clients and members of the public - Draft correspondence - Prepare spreadsheets - Research and complete small project tasks - Coordinate and arrange appointments, travel and accommodation - Screen telephone calls and visitors - Prepare monthly Management Board report