Sr Network Engineer

• Feb 2017 - Present

Information Technology Consultant

• Mar 2015 - Present

Independent contractor, planned, scheduled, and executed the installation of new or modified hardware, wiring, network operating systems, and applications software. • Project Management: Discussed client’s needs and wants; developed appropriate tasks; worked within the client’s budget developed scope of work; ensured milestones are met; documented all aspects of the project; followed up with customers. • Performed appropriate inventories and documented changes to the network. • Procured, configured and installed a variety of routers switches and wiring. • Developed networks to “future proof” for growth. • Procured, configured, installed wireless networks. • Worked closely with vendors. • Used IT security principles and methods to identify and mitigate security vulnerabilities. • Provided customers with exceptional service answering question at all times of the day. • Provided excellent customer service throughout the entire project’s lifecycle. • Kept abreast of new developments and advanced techniques. • Performed System and Network Administrator duties. Show less

Special Education Paraprofessional

• Sep 2016 - Feb 2017

Under the direction of the special needs classroom teacher, support and implement an appropriate instructional program to meet the individual needs of students with disabilities as identified through the Individualized Education Program (IEP) process. • Energetic, resourceful, insightful 1 to 1 aide for special needs children. • Delivered creative and interactive activities to special needs students. • Worked as team member providing a safe and productive classroom. • Assisted with planning, development, and implementation of instructional, behavioral, and therapeutic activities. • Participated as a member of staff teams addressing the education process of students with disabilities. • Maintained a professional relationship with all school personnel who are involved in the educational process of students with disabilities. • Maintained a physical classroom environment that is conducive to the learning process. • Made effective use of instruction materials and demonstrate effective methods of instruction to ensure that the individual student performance levels, needs, and abilities are addressed. • Exercised behavior management and maintain control of students assigned. Show less

IT Manager / Direct Customer Support

• Jan 2014 - Mar 2016

Network manager providing immediate technical support to payroll employees and external customers. • System administrator duties; Manage and maintain Microsoft Windows applications and systems including but not limited to Windows XP, Windows 7, Windows 8, Microsoft Exchange, Server 2008R2 in a hosted Citrix environment. • Network Administrator duties; Evaluate network performance, review logs, Inventory and document network and changes, interact with network vendors. • Troubleshoot and resolved computer and software issues. • Provided customer support to external customers, assisting them with troubleshooting access and usage problems. • Provided remote assistance to resolve external customer’s technical issues. • Interacted with external customer’s IT staff to resolve issues. • Installed, configure and upgrade computer hardware, operating systems and applications. • Performed patch management and preventive maintenance on network appliances. • Used IT security principles and methods to identify and mitigate security vulnerabilities. • Research and make recommendations to improve network. • Developed and provided training to employees concerning computer security and application usage. • Briefed the owner concerning all network and computer issues. Accomplishments • Project manager for expansion of office requiring vendor and contactor selection, proposed budget, build out and all approvals. Project was completed on time and under budget. Show less

IT / Operations Manager

• Nov 2013 - Mar 2016

As a new startup company, oversaw network operations for the entire company, developed and instituted policy and procedures for the company specializing in installation of customer premise equipment; developed helpdesk operations; managed projects. • Analyzed customer’s networks in order to implement VOIP equipment. • Interviewed, hired and managed field technicians. • Trained field technicians on network troubleshooting, equipment installation and interpreting wireshark data. • Provided customers with exceptional service answering question at all times of the day. • Worked closely with customers to install, service, train, and troubleshoot VOIP equipment. • Interviewed and worked closely with vendors. (Comcast, Verizion…) • Diagnosed and independently resolved complex network issues using network troubleshooting tools. (TCPdump, wireshark, ping) • Installed and troubleshoot routers and POE switches. (HP, Cisco, Netgear) • Modified and/or upgrade network firewalls, routers, switches and implement VLANs. • Mentor for technicians and sales on the capabilities of equipment. • Gathered feedback on problematic trends and patterns including procedural documentation and relevant reports. • Worked as part of a team of sales people to develop procedures of sale to installation. • Kept abreast of new developments and advanced techniques with a view of enhancing IT. • Prepared and briefed owner on the operations of the company. Accomplishments • Resarched, instituted ticketing system, reducing the operation budget $8,000. • Developed Edgemarc router configuration used specifically for VOIP applications. • Developed and instituted installation procedures. Show less

Network Admin/IT Manager

• Sep 2011 - Apr 2013

Consistently performed as the Director of IT. Majority of duties included but not limited to managing staff and workload; develop, manage the IT budget and approved all expenditures; project management; preformed system administration, network administration and helpdesk operations. Duties included but not limited to; • Managed a team of people that provided network administration and helpdesk services. • Systems administration duties, Manage and maintain Microsoft Windows applications and systems including but not limited to Win XP, Win 7, Server 2003, Server 2008R2, MS Exchange, and virtualized servers using VMWare. • Provided and managed helpdesk services for 450 users. • Performed Network Administration duties. • Developed and maintained information technology policies, standards and procedures manual; developed and maintained related technology checklists. • Developed and managed the $550,000 budget for the IT Department. • Identified recurring trends, problematic IT deficiencies and investigated their causes. • Developed and published network security policies, increasing the security posture of the County’s network. • Reported directly to the County Administrator and select County Freeholders. • Directly interacted with other Departments to accomplish projects and determine requirements. • Presented briefings concerning the status of network security to County Freeholders and individual department heads. Accomplishments • Received a Letter of Appreciation from the County Freeholders for ensuring the 100% operational state of the network during the snow emergency in 2012. • Planned and implemented the upgrade of Exchange 2003 to Exchange 2010 95% uptime, upgrade of network web filter and enterprise email filter. • Managed County projects: Developing and coordinating County‐wide Wireless WAN for Public Safety; upgrading all computers to Win7; upgrading network to 2008 Domain; migrate County Clerk’s record management/archival system to the County network. Show less

IT Manager

• May 2002 - Sep 2011

Served as the Communication/Information Technology subject matter expert. Developed and managed a team of civilian and military personnel. Responsible for processing all security clearances for the Command. Served as the contract representative for the Command. • Served as Information Management Officer, Information Assurance Security Officer. • Provided Customer Service to clients and customers, in varying positions from different organizations within and outside the Government; developing working relationships• Assessed the needs of the organization and provided information and assistance to resolve problems. • Planned, coordinated, and implemented network security measures to protect data, software, and hardware.• Managed, performed troubleshooting procedures on laptop /desktop and all peripheral equipment.• Isolated problems; determined accuracy and relevance of information and recommended solutions. • Trained personnel on new applications and the operation of computer equipment.• Developed and managed the IT budget for the entire Command.• Trained users and promoted security awareness to ensure system security and to improve server and network efficiency.Accomplishments• Chairman of the National Automation Committee; interacted with United States Recruiting Command and National Guard Bureau, suggested improvements and changes to enhance the network to provide a better user experience. 2009-2010 • Chairman of the Regional Automation Sub-Committee consisting of seven states. 2006-2008• Developed an Access Database to track the personnel, equipment, and training; saving the Command multiple man-hours trying to manually compile this information. • Project Management: Planned, negotiated and technical advisor for the organization’s website: www.njarmyguard.com Show less

Network Operations Chief

• Nov 1998 - Apr 2002

Established, managed, and secured communications networks for warfighters. Provided system management for networks including change management. Established and provided resources for the training of warfighters. Directed the planning, engineering and lifecycle management of all communications training, network installations and warfighter requirements. Responsible for the synchronization of organizational training, spending and planning in accordance with budgetary restrictions.