Experience

The Fountainhead Group, Inc.

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2022 - Present



Ziff Davis Shopping

• United States
• Online Audio and Video Media
• 1 - 100 Employee

• Client Success Manager

  • Apr 2021 - Mar 2022

• Sales Planner

  • Dec 2019 - Apr 2021



ACTIVE Network

• United States
• Software Development
• 500 - 600 Employee

• Associate Professional Services Consultant

  • 2016 - Dec 2019



JumpForward

• Greater Chicago Area

• Account Manager

  • Feb 2015 - Dec 2019

  -Responsible for managing client accounts, support and providing exceptional customer service to our existing client base that consists of collegiate coaches, administrators and operations staff. -Works closely with customers to implement features and provide support on products such the coach recruiting, camp registration or equipment management solutions. -Builds and maintains quality relations with existing assigned accounts, and increases account base and volume of sales on a consistent basis. -Responds to high volumes of customer support calls and tickets in a knowledgeable and timely fashion. -Office Manager -Health and Wellness Program Co-Founder Show less



Dream Careers Inc.

• United States
• Education Management
• 1 - 100 Employee

• Program Director

  • Sep 2014 - Feb 2015

  -Oversees, manages and leads the program -Addresses major issues, emergency and parent contact -Works directly with students and parents regarding internship concerns, issues and complaints -Creates, leads, and executes all Program Events and Career Development Events -Lead and support in the areas of customer service, resident advising, marketing and promotions, community building, and event planning and execution -Served as a informational resource about the housing facility, surrounding area and city of Chicago-Lead in the execution of all program related events, including but not limited to: Pre-Arrival Preparation, Work Directions, Check-In, Welcome Lunch, Orientation, Program Events, and Networking Events Show less

• Event and Networking Manager

  • Mar 2014 - Aug 2014

  -Lead, prep, plan and execute program related events: pre-arrival preparation, check-in, welcome reception, orientation, sponsored events, seminars, check-out, unsponsored events, mini group events-Customer service, Hospitality and Residence Life: meet all expectations of customer service; “on call” 24/7 in case of emergencies; being proactive and accessible in providing outstanding service to participants during office hours, dining hours, and night duty; collaborate with team members to develop an effective system to meet the needs of participants and support interests and dreams-Marketing and Promotions: actively engaging our participants through our marketing channels such as the Dream Careers Facebook Group, Newsletter, and staff check ins; work with staff to create, plan, execute, market and promote unsponsored events; develop language to communicate and promote Dream Careers events and seminars Show less



The Fountainhead Group, Inc.

• United States
• Manufacturing
• 1 - 100 Employee

• Office Clerk

  • Jun 2007 - Jan 2014

  -Receive customer calls and assess needs: working at the front desk and handling significant walk-in business, assisting employees with filing projects, and speaking with customers about broken or defective sprayers helping consumers troubleshoot and repair broken products. -Process account payables and account receivables -Receive customer calls and assess needs: working at the front desk and handling significant walk-in business, assisting employees with filing projects, and speaking with customers about broken or defective sprayers helping consumers troubleshoot and repair broken products. -Process account payables and account receivables



Event Creative

• United States
• Events Services
• 1 - 100 Employee

• Event Planning Intern

  • Jun 2012 - Aug 2012

  -Created event floor plans for a 20,000 square feet multi-level open transitional event space; prepared proposals for head producer to submit to clients -Staffed events and worked with team to ensure events and details met and exceeded expectations of clients -Researched and identified materials to be used in events -Booked hotel rooms for events; created resource list of surrounding services including shopping, medical services and hotels -Organized event furniture inventory and venue computer file folders -Arranged flowers for multiple events based on event theme and season including centerpieces, bouquets and other decorations -Processed flowers upon receipt; preserved flowers prior to arranging; selected vases Show less



Revital Fine Jewelry and Imports

• Greater Chicago Area

• Sales Assistant

  • Jun 2012 - Aug 2012

  -Worked with the owner at all of the major street festivals in the Greater Chicago Area selling her jewelry. -Worked with the owner at all of the major street festivals in the Greater Chicago Area selling her jewelry.



Oneida County Court Child Care

• Utica, New York Area

• Child Care Assistant

  • Sep 2008 - Jan 2009

  Meeting to children's needs and wants whether it be playing with them, getting them a snack,and hanging out with them until their parents/guardians were done with court. Meeting to children's needs and wants whether it be playing with them, getting them a snack,and hanging out with them until their parents/guardians were done with court.



Jim Ellis Interiors

• New Hartford, New York

• Interior Design Intern

  • 2008 - 2009

  -Assisted owner with design projects: delivering furniture and going to the clients house to measure and ask them what they were looking for in their house. -Assessed client needs and developed design solutions: searching and pulling out fabric books to meet what I think they are looking for, and also walking through the show floor explaining what the kind of decoration/furniture is and where they could place it in their home. -Assisted owner with design projects: delivering furniture and going to the clients house to measure and ask them what they were looking for in their house. -Assessed client needs and developed design solutions: searching and pulling out fabric books to meet what I think they are looking for, and also walking through the show floor explaining what the kind of decoration/furniture is and where they could place it in their home.