Allen Wan
Transportation Service Representative at Pan Am Railways- Claim this Profile
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Bio
Martine Ziliox
I have known Allen since 1998, when he joined Bruker, where I was working as the Solid State NMR Applications manager. From the start, Allen was an asset to the company, as he drew on his previous experience to quickly pick up the specific knowledge needed to provide computer support for NMR spectrometer users. He was a very pleasant colleague, easy to work with and always ready to help. After I joined Stony Brook University in 2000, I became a Bruker customer and interacted with Allen as such. I soon came to depend on Allen’s expertise and his extensive knowledge of current and older platforms to help me resolve the issues cropping up in the NMR lab I was now maintaining. Allen was very dependable, quick at calling back, and always had clear instructions for troubleshooting and for implementing the fixes after he had diagnosed the problem. He was also very patient, staying on the phone until he was sure that the issue was resolved to my satisfaction. In my opinion, Allen would be a valuable asset in any organization he’d choose to join.
Pavel Kostikin
Allen has an excellent knowledge of various computer systems and platforms. Great customer support and communication skills, responsiveness to customers' needs, highly organized and well prepared to meet any challenge.
Martine Ziliox
I have known Allen since 1998, when he joined Bruker, where I was working as the Solid State NMR Applications manager. From the start, Allen was an asset to the company, as he drew on his previous experience to quickly pick up the specific knowledge needed to provide computer support for NMR spectrometer users. He was a very pleasant colleague, easy to work with and always ready to help. After I joined Stony Brook University in 2000, I became a Bruker customer and interacted with Allen as such. I soon came to depend on Allen’s expertise and his extensive knowledge of current and older platforms to help me resolve the issues cropping up in the NMR lab I was now maintaining. Allen was very dependable, quick at calling back, and always had clear instructions for troubleshooting and for implementing the fixes after he had diagnosed the problem. He was also very patient, staying on the phone until he was sure that the issue was resolved to my satisfaction. In my opinion, Allen would be a valuable asset in any organization he’d choose to join.
Pavel Kostikin
Allen has an excellent knowledge of various computer systems and platforms. Great customer support and communication skills, responsiveness to customers' needs, highly organized and well prepared to meet any challenge.
Martine Ziliox
I have known Allen since 1998, when he joined Bruker, where I was working as the Solid State NMR Applications manager. From the start, Allen was an asset to the company, as he drew on his previous experience to quickly pick up the specific knowledge needed to provide computer support for NMR spectrometer users. He was a very pleasant colleague, easy to work with and always ready to help. After I joined Stony Brook University in 2000, I became a Bruker customer and interacted with Allen as such. I soon came to depend on Allen’s expertise and his extensive knowledge of current and older platforms to help me resolve the issues cropping up in the NMR lab I was now maintaining. Allen was very dependable, quick at calling back, and always had clear instructions for troubleshooting and for implementing the fixes after he had diagnosed the problem. He was also very patient, staying on the phone until he was sure that the issue was resolved to my satisfaction. In my opinion, Allen would be a valuable asset in any organization he’d choose to join.
Pavel Kostikin
Allen has an excellent knowledge of various computer systems and platforms. Great customer support and communication skills, responsiveness to customers' needs, highly organized and well prepared to meet any challenge.
Martine Ziliox
I have known Allen since 1998, when he joined Bruker, where I was working as the Solid State NMR Applications manager. From the start, Allen was an asset to the company, as he drew on his previous experience to quickly pick up the specific knowledge needed to provide computer support for NMR spectrometer users. He was a very pleasant colleague, easy to work with and always ready to help. After I joined Stony Brook University in 2000, I became a Bruker customer and interacted with Allen as such. I soon came to depend on Allen’s expertise and his extensive knowledge of current and older platforms to help me resolve the issues cropping up in the NMR lab I was now maintaining. Allen was very dependable, quick at calling back, and always had clear instructions for troubleshooting and for implementing the fixes after he had diagnosed the problem. He was also very patient, staying on the phone until he was sure that the issue was resolved to my satisfaction. In my opinion, Allen would be a valuable asset in any organization he’d choose to join.
Pavel Kostikin
Allen has an excellent knowledge of various computer systems and platforms. Great customer support and communication skills, responsiveness to customers' needs, highly organized and well prepared to meet any challenge.
Experience
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Pan Am Railways
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United States
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Rail Transportation
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100 - 200 Employee
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Transportation Service Representative
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May 2015 - Present
- Tracking and tracing rail cars - Communicating with customers and other railroads - Generating train consists for crews - Processing inbound and outbound work orders. - Tracking and tracing rail cars - Communicating with customers and other railroads - Generating train consists for crews - Processing inbound and outbound work orders.
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Aspire Lifestyles
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United States
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Travel Arrangements
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700 & Above Employee
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OJT Team Leader
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Aug 2014 - May 2015
Developed and mentored Customer Care Professionals (Front-Line Concierge Service Professionals) to achieve their professional goals through the use of development plans, thus providing the company with top performers for roles in other departments and teams. Developed and mentored Customer Care Professionals (Front-Line Concierge Service Professionals) to achieve their professional goals through the use of development plans, thus providing the company with top performers for roles in other departments and teams.
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Circles North America
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United States
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Consumer Services
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100 - 200 Employee
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Team Leader
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May 2014 - Jul 2014
Managed and drove a team of up to 15 Service Professionals (CSRs) providing premium concierge services to extensive database of discerning clientele and companies. ♦ Ensures 100% of Service Professionals (CSRs) meet and or exceeds their overall customer satisfaction and experience, quality and productivity standards ♦ Provides consistent, balanced and timely performance feedback on service professional performance ♦ Ensures a positive work environment, continuous learning and a high quality employment experience for your team ♦ Provides leadership and manages to all operational standards ♦ Along with fellow Team Leaders, meets and exceeds all department goals ♦ Applies timely performance management standards and processes ♦ Day to day service request management ♦ Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution ♦ Coach, develop and engage the Service Professionals to increase their abilities while enhancing their own careers Show less
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Bruker BioSpin
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Germany
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Biotechnology Research
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700 & Above Employee
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Assistant Customer Support Manager
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Nov 1998 - Jun 2013
Assistant Customer Support Manager - Assisted with daily operations of high volume call center for a customer base of 2000+ academic institutions and corporations. Provided tier 2 support to resolve customer problems and inquiries submitted via email, phone, fax, and online request forms. ♦ Consistent top achiever of company’s customer recognition award program by using my ability to communicate with customers, at their various knowledge levels, in order to resolve their issues ♦ Selected to teach customer service, troubleshooting and problem solving methods in formal company training sessions ♦ Drastically increased customer satisfaction by planning and implementing extended hours program to cover all time zones; successfully used as marketing advantage by sales department ♦ Improved employee morale and job satisfaction by instituting a work from home program ♦ Developed customer surveys used to proactively improve call center performance and customer service ♦ Chosen as employee of the year as recognized by my peers and colleagues ♦ Achieved senior support engineer in 2000 ♦ Promoted to assistant manager in 2003 ♦ Chosen to be part of the team that developed the integration of SAP based ticketing system Show less
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Remanco International - Point of sales company
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Wilmington, MA
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System Support Engineer
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1995 - 1998
System Support Engineer – Provided technical and customer support for a UNIX based point of sales system for over 5000 customers consisting of hotels and restaurants worldwide. ♦ Identified and resolved problems across all point of sales product lines ♦ Conducted beta testing of hardware and software to assume quality control ♦ Assisted in training and mentorship of new employees ♦ Selected for managerial and technical pager support System Support Engineer – Provided technical and customer support for a UNIX based point of sales system for over 5000 customers consisting of hotels and restaurants worldwide. ♦ Identified and resolved problems across all point of sales product lines ♦ Conducted beta testing of hardware and software to assume quality control ♦ Assisted in training and mentorship of new employees ♦ Selected for managerial and technical pager support
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Boston Harbor Hotel
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United States
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Hospitality
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1 - 100 Employee
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Concierge
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1992 - 1994
Concierge – Organized and expedited guest requests for travel, entertainment, and dining. ♦ Supervised Guest Services staff ♦ Analyzed and prepared bank deposits, daily payroll, and inventory ♦ Represented hotel in resolution of guest issues in an efficient, effective, and professional manner Concierge – Organized and expedited guest requests for travel, entertainment, and dining. ♦ Supervised Guest Services staff ♦ Analyzed and prepared bank deposits, daily payroll, and inventory ♦ Represented hotel in resolution of guest issues in an efficient, effective, and professional manner
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China Court - fine dining restarant
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Saugus, MA
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Restaurant Manager
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1990 - 1991
Restaurant Manager – Supervised and maintained all aspect of this fine dining restaurant. ♦ Conducted interviews and hired staff ♦ Trained, advised, documented, and terminated employees ♦ Inventoried and organized ordering of food and beverage ♦ Auditioned and scheduled lounge entertainment Restaurant Manager – Supervised and maintained all aspect of this fine dining restaurant. ♦ Conducted interviews and hired staff ♦ Trained, advised, documented, and terminated employees ♦ Inventoried and organized ordering of food and beverage ♦ Auditioned and scheduled lounge entertainment
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Marriott International
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United States
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Hospitality
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700 & Above Employee
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Area Restaurant Manager
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1987 - 1989
Area Restaurant Manager – Promoted customer and employee satisfaction in multiple restaurants. Established new monthly promotions to increase sales revenue and repeat patronage. ♦ Selected as ‘corporate troubleshooter’ for several locations ♦ Developed and implemented guidelines for installation of and training on new point of sales system ♦ Performed the operational maintenance, diagnostics, repair, and updating of the in-house point of sales system ♦ Formulated monthly budget to include labor and operating expenses Show less
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Education
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Boston University
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Great Bay Community College
Course Certificate, Supervisory Skills Training
Community
