Senior Business Analyst

• Jun 2018 - Present

• Responsible for product development and requirement specification for web applications including gathering and understanding of business requirements. • Defining business and functional requirements and working with the development team to support seamless project delivery. • Create and manage product backlog list • Writing SRS Including (Process Maps, Activities Details, Data Dictionary, Business & Validation Rules and Mockups) using agile methdology • Create functional specifications and prepare flowcharts. Show less

Senior Business Analyst

• Nov 2017 - May 2018

• Conducting a meeting with service stakeholder to gather requirements, define current situation, and Define future situation. • Writing a MOM for each meeting with Stakeholder. • Analyzing and decompose complex requirements. • Gather and propose the Details of System Settings Management • Gather and propose the Details of Reports and Dashboards. • Gather and propose the Details of common pages (Landing Page, Site Under Construction, Service Under Construction). • Gather and propose the Details of Payment Management. • Documenting SRS – Service detailed requirements (Service Card, Process Maps, Detailed Procedures, Business Rules, and Data dictionary). • Documenting SRS – Business Part for Integration document • Documenting SRS – Detailed Core System • Documenting SRS – Prototypes screens. • Prepare and deliver AS-IS Document (Part of BPR Component). • Prepare and deliver Gap Report (Part of BPR Component). • Prepare and deliver TO - BE (Part of BPR Component). Show less

System Analyst / Sharepoint at SITA

• Nov 2014 - Nov 2017

• Analyzing and decompose complex requirements.• plan, conduct and monitor testing and inspection of materials and products to ensure that the request has been implemented successfully.• investigate customer complaints and non-conformance issues.• Documenting requirements, create functional specifications and prepare flowcharts.• Validating the functionality of the end solution according to the requirement specification.• Preparing technical user manuals.• Maintaining all the Agora tickets resolved within SLA Show less

System Analyst / Business Process Automation at SITA

• Nov 2011 - Nov 2014

• Working on the RunMyProcess system As Analyst.• Providing continuous process improvement, on-going maintenance support.• Implementing advanced strategies for gathering, reviewing and analyzing data requirements.• Building System requirement specification documents (SRS/AS-IS/TO–BE/Gap Analysis).• Providing training to other groups relating to the process.

System Administrator

• Nov 2009 - Nov 2011

• Vision is an internal, web-based application; cost and revenue system.• Maintenance and follow up: creation and development of new users, fresh pages, tables, procedures, functions, views and database relationships.• Reporting and statistics: Extraction and processing of data on a regular basis and on-demand.• Developing other minor stand-alone systems, such as a web-based voting system.• Design of interfaces and layouts.• Database administration: • Design and document database architecture.• Build and maintain database scheme, tables, procedures and permissions.• Develop database utilities and automated reporting.• Analyze and sustain capacity and performance requirements.• Restore and recover corrupted databases. Show less

Developer

• Nov 2009 - Jul 2011

Business Development Officer

• Sep 2008 - Feb 2009

• Web controller and technical support for the company’s website. • Creation and modification of database to fit with the content of the website. As well as managing, updating and administering it. • .NET Programming for clients such as a large-scale web applications for the University of Jordan. • Reporting and statistics: Extraction and processing of data on a regular basis and on-demand. • Microsoft Dynamics AX installation, utilization and database migration (from other platform to Microsoft). Show less

Technical Support

• Feb 2008 - Jun 2008

• Network administration and support. • Desktop and laptop support and troubleshooting. • Project coordination between clients and company staff. • Network administration and support. • Desktop and laptop support and troubleshooting. • Project coordination between clients and company staff.

Project Coordinator

• Jan 2007 - Jun 2007

• World Economic Forum (May 2007) • The Petra conference of the Noble Laureates (May 2007) • World Economic Forum (May 2007) • The Petra conference of the Noble Laureates (May 2007)