Delona James

Intermediate IT administrator at Cin7
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Contact Information
us****@****om
(386) 825-5501
Location
New Zealand, NZ

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Credentials

  • Scrum Foundation Professional Certificate
    CertiProf
    Aug, 2020
    - Nov, 2024

Experience

  • Cin7
    • New Zealand
    • Software Development
    • 200 - 300 Employee
    • Intermediate IT administrator
      • Jan 2023 - Present

      • Provide support through phone and email. • Creating Email, User Name and password for new employees • Mobile device Management (Intune) • Setup Computer, iPad and iPhone for the employees • Microsoft Office 365 – Licenses • Assigning Various licenses to requesting employees • Google Work Space (Admin Console) • Blocking Spam email from the company email. • Apple configurator • Supporting Cloud Migration • Administrator for Atlassian, Zoom, Slack, 1Password • Provide support through phone and email. • Creating Email, User Name and password for new employees • Mobile device Management (Intune) • Setup Computer, iPad and iPhone for the employees • Microsoft Office 365 – Licenses • Assigning Various licenses to requesting employees • Google Work Space (Admin Console) • Blocking Spam email from the company email. • Apple configurator • Supporting Cloud Migration • Administrator for Atlassian, Zoom, Slack, 1Password

  • Edwards & Hardy Roofing
    • New Zealand
    • Construction
    • 1 - 100 Employee
    • Information Technology Administrator
      • Sep 2021 - Jan 2023

      • Provide support through phone and email. • Assembling NUC(processor) • Improving the performance of website using SEO Techniques • Creating Email, User Name and password for new employees • Mobile Device Management (Scalefusion) • Setup Computer, iPad and iPhone for the employees • Microsoft Office – OneDrive, Share Point • Blocking Spam email from the company email. • Apple configurator • Creating Manual for new Software Applications. • Providing IP connections • Asset Management Show less

  • Compass Group
    • United Kingdom
    • Food and Beverage Services
    • 700 & Above Employee
    • Office Administrator
      • Dec 2018 - Sep 2021

      • Provide customer support through phone and email. • Identify the needs of customer and make good relations by providing them with high level of support. • Taking orders from patients using saffron entry software • Direct communication with nurse and patient about their diet and allergies to find a correct meal using software. • Updating and handling the system used by the menu processors • Handling irate customers with good interpersonal skills. • Provide customer support through phone and email. • Identify the needs of customer and make good relations by providing them with high level of support. • Taking orders from patients using saffron entry software • Direct communication with nurse and patient about their diet and allergies to find a correct meal using software. • Updating and handling the system used by the menu processors • Handling irate customers with good interpersonal skills.

  • TKW Research Group
    • Australia
    • Market Research
    • 1 - 100 Employee
    • Customer Service Representative
      • Aug 2018 - Dec 2018

      • Provide the first point of contact for customers reporting incidents and processing appropriate and timely responses to incidents and service request. • Diagnose customer technical enquiry. Take ownership of the case. • Actively listen to customer, access customer accounts with operational solutions. • Liaise between customer and internal engineering team to ensure accurate problem interpretation and solution when required. • Perform early field analysis to determine emerging issues and reach the resolution with engineering. • Enter customer enquiry notes and solution details into the database. Show less

  • SoftenTech
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Software Tester
      • Oct 2016 - Dec 2017

      • Planning and implementing test automation (with support from development) • Working with development, operations and business stakeholders to better incorporate test within the Software Development Lifecycle • Manual and Automated Test execution • Planning and implementing test automation (with support from development) • Working with development, operations and business stakeholders to better incorporate test within the Software Development Lifecycle • Manual and Automated Test execution

Education

  • Whitireia Community Polytechnic
    Graduate Diploma in IT, Web Development
    2018 - 2019
  • Mar Baselios Christian College of Engineering and Technology, Peermade
    Bachelor of Technology (B.Tech.), Computer Science Engineering
    2011 - 2015
  • Infant Jesus Residential School, Kattappana, Idukki

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