Experience

The Art of Coffee

• 1 - 100 Employee

• Shop Assistant

  • Aug 2018 - Sep 2020

  **Laid off due to Covid-19**• The best Latte Art coffees styles to ensure users’ satisfaction• Breakfast, brunch and lunch/ floor staff• Manager assistant/ handling cashA fast-paced company where I learnt to work under pressure keeping a high standard of service. I worked in different sections, sometimes working in a team and individually. One of my main duties in this job was to provide the customer with the best coffee experience. **Laid off due to Covid-19**• The best Latte Art coffees styles to ensure users’ satisfaction• Breakfast, brunch and lunch/ floor staff• Manager assistant/ handling cashA fast-paced company where I learnt to work under pressure keeping a high standard of service. I worked in different sections, sometimes working in a team and individually. One of my main duties in this job was to provide the customer with the best coffee experience.



Dinda.com.br

• Brazil
• Technology, Information and Internet
• 1 - 100 Employee

• Buying Assistant

  • Feb 2016 - Nov 2017

  • Responsible for assist Kids Fashion and Home & Decor buyers and managers• Analysis and monitoring of sales indicators including product mix, sales forecast, price, margin, target, inventory turnover and average ticket• Stock monitoring/ product promotions• Product management and curation/ product mix definition• Analysis and definition of commercial calendar strategies together with responsible areas• Support buyers and Commercial Manager on day-to-day tasks• Feed spreadsheets about campaigns with information for the tax sector, registration, product and marketing• Direct contact with marketing to adjust the sales text.



Máquina de Vendas

• Marketing Services

• Purchasing Assistant

  • Oct 2014 - Feb 2016

  • Responsible for the purchasing processes and assist furniture’s buyers• Purchasing budget control and analysis in spreadsheets• Purchasing order control and management• Using BIEE tool to create and analyse sales/ margins reports• Promotional actions monitoring• Product mix control/ Stock control• Direct support to buyers and managers• Product promotions and catalogue updates• Price/ costs updates

• Business Planning Jr.

  • Apr 2014 - Oct 2014

  • Participation in the implementation of the Intelligence and Commercial Planning department in the company• Standardization of the purchasing process• Standardization of the marketing structure of all the Sales Machine banners• Market analysis and various managerial reports using BIEE.



Fast Shop

• India
• Retail

• Customer Service Specialist

  • Aug 2013 - Mar 2014

  • Analysis of complaints and responsible for troubleshooting customer complaints.• Seek solutions in other companies areas (e-commerce, marketing, commercial, financial, wedding list).• Outbound calls to support and inform our customers about products on the website, delivery status, product exchange or product stock.• Inbound calls to assist the store team on daily issues

• Customer Service

  • Dec 2012 - Aug 2013



Colégio Módulo

• Brazil
• E-learning
• 1 - 100 Employee

• Customer Service Supervisor

  • Apr 2006 - Nov 2009

  • Customer relation supervisor at the college gym prioritizing a standard of the customer relationship, retention and loyalty and focus on sales.• Delegating tasks and supervising, assisting in the recruitment of receptionists and training, event planning, promoting partnerships, reports of all company processes and controls and purchase requests. • Customer relation supervisor at the college gym prioritizing a standard of the customer relationship, retention and loyalty and focus on sales.• Delegating tasks and supervising, assisting in the recruitment of receptionists and training, event planning, promoting partnerships, reports of all company processes and controls and purchase requests.



Nube - Núcleo Brasileiro de Estágios

• Brazil
• Human Resources Services
• 500 - 600 Employee

• Customer Service Agent

  • Oct 2004 - Sep 2005

  • Outbound telemarketing with potential customers• Analyse candidates' CVs• Register customers and suppliers in the system. • Outbound telemarketing with potential customers• Analyse candidates' CVs• Register customers and suppliers in the system.