Jeffrey Arnold
Client Director at NTT Global Networks- Claim this Profile
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Topline Score
Bio
Joseph Sheldon
Jeff is a loyal and extremely dedicated professional capable of taking the complex, breaking it down, and leading a team to deliver solutions that are on point with the client's expectations. Jeff manages to the constraints and works with his team to align on a path forward all can be supportive and proud to follow. Jeff understands technology and more importantly, how to put it to work to improve the client's experience. Jeff manages his team with tremendous influence in a very respectable way. His team responds in a way that is it clear they have found purpose in their work. Solid, top notch IT leader.
James Mosier
I have had the privilege of working with Jeff when he was leading an organization transformation in Verizon's complex management. We became more than co-workers and have maintained a friendship over the years. His career has been marked by excellence and leadership in every role he possessed. Over the years, he has managed very complicated and challenging customers and was able to balance customer satisfaction and profitability. He works tirelessly, driving excellence as a business focused leader. He has strong technical skills and is able to interact with peer organizations with ease. He will be an incredible asset in any organization.
Joseph Sheldon
Jeff is a loyal and extremely dedicated professional capable of taking the complex, breaking it down, and leading a team to deliver solutions that are on point with the client's expectations. Jeff manages to the constraints and works with his team to align on a path forward all can be supportive and proud to follow. Jeff understands technology and more importantly, how to put it to work to improve the client's experience. Jeff manages his team with tremendous influence in a very respectable way. His team responds in a way that is it clear they have found purpose in their work. Solid, top notch IT leader.
James Mosier
I have had the privilege of working with Jeff when he was leading an organization transformation in Verizon's complex management. We became more than co-workers and have maintained a friendship over the years. His career has been marked by excellence and leadership in every role he possessed. Over the years, he has managed very complicated and challenging customers and was able to balance customer satisfaction and profitability. He works tirelessly, driving excellence as a business focused leader. He has strong technical skills and is able to interact with peer organizations with ease. He will be an incredible asset in any organization.
Joseph Sheldon
Jeff is a loyal and extremely dedicated professional capable of taking the complex, breaking it down, and leading a team to deliver solutions that are on point with the client's expectations. Jeff manages to the constraints and works with his team to align on a path forward all can be supportive and proud to follow. Jeff understands technology and more importantly, how to put it to work to improve the client's experience. Jeff manages his team with tremendous influence in a very respectable way. His team responds in a way that is it clear they have found purpose in their work. Solid, top notch IT leader.
James Mosier
I have had the privilege of working with Jeff when he was leading an organization transformation in Verizon's complex management. We became more than co-workers and have maintained a friendship over the years. His career has been marked by excellence and leadership in every role he possessed. Over the years, he has managed very complicated and challenging customers and was able to balance customer satisfaction and profitability. He works tirelessly, driving excellence as a business focused leader. He has strong technical skills and is able to interact with peer organizations with ease. He will be an incredible asset in any organization.
Joseph Sheldon
Jeff is a loyal and extremely dedicated professional capable of taking the complex, breaking it down, and leading a team to deliver solutions that are on point with the client's expectations. Jeff manages to the constraints and works with his team to align on a path forward all can be supportive and proud to follow. Jeff understands technology and more importantly, how to put it to work to improve the client's experience. Jeff manages his team with tremendous influence in a very respectable way. His team responds in a way that is it clear they have found purpose in their work. Solid, top notch IT leader.
James Mosier
I have had the privilege of working with Jeff when he was leading an organization transformation in Verizon's complex management. We became more than co-workers and have maintained a friendship over the years. His career has been marked by excellence and leadership in every role he possessed. Over the years, he has managed very complicated and challenging customers and was able to balance customer satisfaction and profitability. He works tirelessly, driving excellence as a business focused leader. He has strong technical skills and is able to interact with peer organizations with ease. He will be an incredible asset in any organization.
Credentials
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5G Technology Strategy: Next-Generation Mobile Networking
LinkedInSep, 2021- Oct, 2024 -
Introduction to 5G
LinkedInSep, 2021- Oct, 2024 -
TOGAF® Certification Program
Omnikron UniversityFeb, 2013- Oct, 2024 -
ITIL V3 Foundation
EXIN your ICT competence partnerNov, 2009- Oct, 2024
Experience
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NTT Global Networks
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United States
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Telecommunications
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700 & Above Employee
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Client Director
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Apr 2021 - Present
Responsible for oversight of Service Delivery, Global Project Delivery, Continuous Service Improvement, and Governance of assigned accounts. Targeting improvement in customer satisfaction, retention, and revenue growth. Responsible for oversight of Service Delivery, Global Project Delivery, Continuous Service Improvement, and Governance of assigned accounts. Targeting improvement in customer satisfaction, retention, and revenue growth.
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Retail Business Services
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United States
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Retail
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700 & Above Employee
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Director Of Infrastructure
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Nov 2019 - Mar 2021
Led the creation and evolution of infrastructure technologies including Network, Security, Telephony, and Wireless, for a $70B Omni-Channel retailer. Provided executive level support for solutions encompassing 2500 Retail Locations, 15 Corporate Locations, 30 distribution centers, and a premier Ecommerce Division. Provided leadership for the architecture, design, integration, and evolution of Technology and Services. • Led delivery of a $35M network transport program despite COVID-19… Show more Led the creation and evolution of infrastructure technologies including Network, Security, Telephony, and Wireless, for a $70B Omni-Channel retailer. Provided executive level support for solutions encompassing 2500 Retail Locations, 15 Corporate Locations, 30 distribution centers, and a premier Ecommerce Division. Provided leadership for the architecture, design, integration, and evolution of Technology and Services. • Led delivery of a $35M network transport program despite COVID-19 work restrictions. • Provided leadership to the network team while deploying expanded business capabilities to support the move of over 10,000 corporate workers to remote working in a two-day period. • Implemented a new organizational design strategy focusing on lines of business; Aligned to agile delivery, leading to 25% improvement in speed to market for infrastructure products. • Consolidated several 3rd party contracts, negotiating saving of over $10.8M over 3 years. Show less Led the creation and evolution of infrastructure technologies including Network, Security, Telephony, and Wireless, for a $70B Omni-Channel retailer. Provided executive level support for solutions encompassing 2500 Retail Locations, 15 Corporate Locations, 30 distribution centers, and a premier Ecommerce Division. Provided leadership for the architecture, design, integration, and evolution of Technology and Services. • Led delivery of a $35M network transport program despite COVID-19… Show more Led the creation and evolution of infrastructure technologies including Network, Security, Telephony, and Wireless, for a $70B Omni-Channel retailer. Provided executive level support for solutions encompassing 2500 Retail Locations, 15 Corporate Locations, 30 distribution centers, and a premier Ecommerce Division. Provided leadership for the architecture, design, integration, and evolution of Technology and Services. • Led delivery of a $35M network transport program despite COVID-19 work restrictions. • Provided leadership to the network team while deploying expanded business capabilities to support the move of over 10,000 corporate workers to remote working in a two-day period. • Implemented a new organizational design strategy focusing on lines of business; Aligned to agile delivery, leading to 25% improvement in speed to market for infrastructure products. • Consolidated several 3rd party contracts, negotiating saving of over $10.8M over 3 years. Show less
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NTT Global Networks
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United States
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Telecommunications
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700 & Above Employee
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Client Director
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Oct 2018 - Nov 2019
Responsible for oversight of Service Delivery, Global Project Delivery, Continuous Service Improvement, and Governance of assigned accounts. Targeting improvement in customer satisfaction, retention, and revenue growth. Responsible for oversight of Service Delivery, Global Project Delivery, Continuous Service Improvement, and Governance of assigned accounts. Targeting improvement in customer satisfaction, retention, and revenue growth.
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Verizon Business
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Associate Managing Director
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Aug 2015 - Sep 2018
As an Associate Managing Director for Verizon Enterprise Solutions, I reshaped the traditional approach to Program Management Office (PMO) to a focus on customer missions by strategically assembling and mentoring a service team to complement the sales organization and lead to deeper account penetration and healthy account margins. Orchestrated PMO team focused on all aspects of Service Delivery for complex global customers, including Business Analytics, Service Level Management… Show more As an Associate Managing Director for Verizon Enterprise Solutions, I reshaped the traditional approach to Program Management Office (PMO) to a focus on customer missions by strategically assembling and mentoring a service team to complement the sales organization and lead to deeper account penetration and healthy account margins. Orchestrated PMO team focused on all aspects of Service Delivery for complex global customers, including Business Analytics, Service Level Management, Customer Loyalty, and Governance. ► Spearheaded new Program Management Office (PMO) methodology and policies with targeted cost savings of 20% in 2018 ► Pioneered Program Management practice of 100 centrally located PMO service managers for Verizon Enterprise Services Corporate accounts to oversee delivery for customer base of $500M ► Developed talent in PMO, leading to 4 promotions to Senior Manager positions 2016, 2017 ► Identified repeatable processes to reduce repetitive team member tasks in collaboration with IT to create bots, returning 100 man hours-per-month to the organization ► Led team to improve service delivery by 60% for Service Level Agreements (SLAs) increasing “Voice of the Customer” satisfaction scores from 6.2 to 9 (out of 10) within 1 year ► Instituted continuous service improvement measures to turn failing account into a top performer in 2016 and 2017, resulting in a 3-year contract extension worth additional revenue of $50M ► Drove team to expand customer base following a merger, increasing revenue by $30M over 5 years ► Streamlined PMO for customer’s combined base by deploying senior team into leadership and integrating new hires into the team, reducing the annual model cost by $800K Show less As an Associate Managing Director for Verizon Enterprise Solutions, I reshaped the traditional approach to Program Management Office (PMO) to a focus on customer missions by strategically assembling and mentoring a service team to complement the sales organization and lead to deeper account penetration and healthy account margins. Orchestrated PMO team focused on all aspects of Service Delivery for complex global customers, including Business Analytics, Service Level Management… Show more As an Associate Managing Director for Verizon Enterprise Solutions, I reshaped the traditional approach to Program Management Office (PMO) to a focus on customer missions by strategically assembling and mentoring a service team to complement the sales organization and lead to deeper account penetration and healthy account margins. Orchestrated PMO team focused on all aspects of Service Delivery for complex global customers, including Business Analytics, Service Level Management, Customer Loyalty, and Governance. ► Spearheaded new Program Management Office (PMO) methodology and policies with targeted cost savings of 20% in 2018 ► Pioneered Program Management practice of 100 centrally located PMO service managers for Verizon Enterprise Services Corporate accounts to oversee delivery for customer base of $500M ► Developed talent in PMO, leading to 4 promotions to Senior Manager positions 2016, 2017 ► Identified repeatable processes to reduce repetitive team member tasks in collaboration with IT to create bots, returning 100 man hours-per-month to the organization ► Led team to improve service delivery by 60% for Service Level Agreements (SLAs) increasing “Voice of the Customer” satisfaction scores from 6.2 to 9 (out of 10) within 1 year ► Instituted continuous service improvement measures to turn failing account into a top performer in 2016 and 2017, resulting in a 3-year contract extension worth additional revenue of $50M ► Drove team to expand customer base following a merger, increasing revenue by $30M over 5 years ► Streamlined PMO for customer’s combined base by deploying senior team into leadership and integrating new hires into the team, reducing the annual model cost by $800K Show less
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Commercial Manager
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Aug 2013 - Aug 2015
As the Commercial Manager for Verizon, I cultivated a team managing complex bid agreements post-execution to ensure contract compliance through term. Maximized Verizon's commercial benefits over the life of the agreement and established productive partnerships within this complex customer base comprised of an Automotive supplier, a major Hollywood studio, and a Japanese multinational conglomerate. Provided custom pricing and contract terms for sales and customer contacts. ►… Show more As the Commercial Manager for Verizon, I cultivated a team managing complex bid agreements post-execution to ensure contract compliance through term. Maximized Verizon's commercial benefits over the life of the agreement and established productive partnerships within this complex customer base comprised of an Automotive supplier, a major Hollywood studio, and a Japanese multinational conglomerate. Provided custom pricing and contract terms for sales and customer contacts. ► Orchestrated teams in Asia Pacific, including Australia, Japan, Singapore, India, and South Korea to provide custom pricing and contract terms for this complex, integrated customer base ► Drove deal closures of 90% totaling a combined value of $375M, 2014–2015 ► Delivered solution-based pricing for renewing customer resulting in a 5-year, $67M contract ► Led team to consolidate staffing model design, reducing organizational costs by 33%, 2015 ► Expanded Pricing and Contract Management team into new customer sectors without cost increase
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Enterprise Architect Manager
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Jul 2007 - Aug 2013
As an Enterprise Architect Manager for Verizon, I aligned a team of Enterprise Architects to develop, document and present integrated solutions for complex outsourcing deals based on client needs and Verizon’s products and services. Designed and delivered custom solutions for customers in Europe, Asia, Middle East, Latin America, Canada, and the US. Point of contact for a premier Japanese customer, working directly with CIO, CTO, and senior staff in Japan, Singapore, and the US to… Show more As an Enterprise Architect Manager for Verizon, I aligned a team of Enterprise Architects to develop, document and present integrated solutions for complex outsourcing deals based on client needs and Verizon’s products and services. Designed and delivered custom solutions for customers in Europe, Asia, Middle East, Latin America, Canada, and the US. Point of contact for a premier Japanese customer, working directly with CIO, CTO, and senior staff in Japan, Singapore, and the US to develop an outsourcing model network approach for all regions. ► Delivered $467M deal over 5-years with 7 new logos signed, 12–13 ► Instituted employee survey tool, allowing direct feedback to senior staff and increasing employee satisfaction scores by 43% ► Mobilized a team of Senior Managers to develop a “Smarter Not Harder” group to properly vet all new processes within management and front-line individual contributor ranks before deployment, increasing employee acceptance and recognizing employee voice ► Instituted tracking methods for SLA compliance improving on-time delivery by 27%, 07-08 ► Developed order-tracking tool capturing $2.3M in missing order revenue ► Used staff tracking tool to reduce order processing time from 3 to 1.5 days ► Refocused contract negotiations from sales for $21M global VoIP solution ► Negotiated Service Desk contract valued at $10M for Japanese customer
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United States Air Force
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Information Systems Radio Journeyman
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1986 - 1995
Performed duties as Air-to-Ground and Point-to-Point radio operator. Operated global satellite communications system. Base Frequency Manager at Grissom AFB, IN, and RAF Mildenhall, UK. • Built automated database to track FCC and foreign agency spectrum licenses, reducing manhours by 50% • Led team at Grissom AFB to be awarded Best Combat Crew Comm in Strategic Air Command two consecutive years. Performed duties as Air-to-Ground and Point-to-Point radio operator. Operated global satellite communications system. Base Frequency Manager at Grissom AFB, IN, and RAF Mildenhall, UK. • Built automated database to track FCC and foreign agency spectrum licenses, reducing manhours by 50% • Led team at Grissom AFB to be awarded Best Combat Crew Comm in Strategic Air Command two consecutive years.
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Education
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2017 - 2020
Jack Welch Management Institute
Master of Business Administration - MBA, Business Administration and Management, General -
University of Phoenix
Bachelor of Science - BS, Management
Community
