Experience

Kata.ai

• Indonesia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Manager

  • Jul 2022 - Present

  - Manage of 30+ enterprise-level clients, providing strategic and tactical support to ensure customer success and satisfaction - Coordinated client renewal processes and achieved a 0% churn rate - Collaborate with related teams and partners to identify expansion opportunities - Utilize data analysis to deliver new case studies and conduct business reviews to improve retention and satisfaction rates - Act as a liaison between client and product teams, advocating for client needs and providing feedback for product roadmap - Maintain total cash collection. Show less



iSeller Commerce

• Indonesia
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Success Associate

  • Oct 2021 - Jul 2022

  -Manage of 40+ SME Clients, providing strategic and tactical support to ensure customer success and satisfaction with the product and service- Facilitate customer onboarding process, including training and customization of productto meet client’s specific needs  Manage client renewal and do upsell and cross-sell - Act as a liaison between clients and product teams, advocating for client needs and providing feedback for product roadmap- Stay up-to-date on product development and the latest releases - Conduct business reviews to ensure clients are satisfied with the products and service Show less

• Business Development

  • Jul 2021 - Oct 2021

  - Identifying new sales leads - Online research organizations and individuals online (especially on social media) to identify new leads and potential new markets - Contacting potential clients via email or phone to establish rapport and set up meetings to pitch products and services - Planning and overseeing new marketing initiatives



FlexyPack.com - PT Solusi Kemasan Digital Tbk

• Indonesia
• Printing Services
• 1 - 100 Employee

• Business Development and Partnership

  • Jan 2021 - Jul 2021