Social Media Manager

• Jan 2023 - Present

Social Media Manager | E-commerce Manager | Compliance Manager

• Nov 2019 - Jan 2023

Social Media Management: •Established well-renowned Social Media Presence on Facebook, Instagram and Tiktok with 6,000+ organic following. •Created Content Strategy and Engaging Contents which are up-to-date with the current trends •Ranked Business Page to 4.8 star review both on Facebook and Google •Converted 72% of social media followers to buying customers. E-Commerce Management: •Managed 1,300 SKU E-Commerce business and grew it to a 7-figure business •Raised 4.9 star review both on Shopee and Lazada using best CRM practices. •Managed Customer Relations SOPs. Raised client retention by 15%. •Grew E-Commerce Followers by 5,000+ using Customer Engagement Management tools. Compliance Management: •Registered and Renewed and business managed business compliance with the following departments: Department of Trade and Industry, Barangay Hall, City Hall, City Engineering, Fire Department, Health Department, Bureau of Internal Revenue, Social Security System, Philippine Health Insurance Corporation, Housing Development Mutual Fund and others. •Drafted legal documents including company policy for compliance and regulation purposes. Investor Relations: •Closed a 7-figure investment deal utilizing strong and convincing copywriting, research and data analytics that kicked-off the business start-up. Show less

Business English Proficiency Coach and English Tutor

• Sep 2014 - Apr 2020

•5-star rated English Tutor by 3878 student (client) review. •Provided Excellent Customer Service to thousands of satisfied students. •Facilitated Business English, Advance English, Intermediate English and Beginner English to different demographics and nationalities like, Japanese, Korean, Chinese, Spanish, Thai, Russian, Turkish, Mexican etc. •5-star rated English Tutor by 3878 student (client) review. •Provided Excellent Customer Service to thousands of satisfied students. •Facilitated Business English, Advance English, Intermediate English and Beginner English to different demographics and nationalities like, Japanese, Korean, Chinese, Spanish, Thai, Russian, Turkish, Mexican etc.

Social Media Manager | Supervisor

• Apr 2018 - Oct 2019

•Established Social Media Page and earned hundreds of following for brand renown. •Established a 7-figure business and designed business operations. •Supervised facility operations, product research and development, marketing and human resources. •Established Social Media Page and earned hundreds of following for brand renown. •Established a 7-figure business and designed business operations. •Supervised facility operations, product research and development, marketing and human resources.

Business Development Executive | VIP Services

• Aug 2013 - Jul 2014

Business Development Executive: •Generated leads into referrals from niche market •Initiated cold calls and built client relations that turned cold clients to warm leads andmaintained client correspondence with pre-selected and pre-qualified premier clients. •Facilitated client gaming and booking reservation and matched their premium needs. •Turned irate customers to upsell customers. VIP Services | VIP Gaming Host: •Facilitated VIP services including, VIP gaming, VIP booking and accommodations, VIP touring and VIP rewards. I was able to generate 8-figure business for the company and upgrade my quality of customer service to VIP customer service level. Show less

Customer Care Specialist

• Feb 2013 - Jun 2013

•Highly-commended by T-Mobile of America clients for 6 consecutive times. •Increased client retention by 30%. •Turned 85% irate to satisfied upgrading customer. •De-escaleted 60% supervisor & manager request calls. •Highly-commended by T-Mobile of America clients for 6 consecutive times. •Increased client retention by 30%. •Turned 85% irate to satisfied upgrading customer. •De-escaleted 60% supervisor & manager request calls.

Premier Property Specialist

• Feb 2012 - Sep 2012

•Secured client listings. •Initiated cold calls to clients and provided new project information drive. •Secured hundreds of qualified leads. •Secured client listings. •Initiated cold calls to clients and provided new project information drive. •Secured hundreds of qualified leads.