Eric Williams
Regional Quality Control Manager at ResiHome- Claim this Profile
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English 母語
Topline Score
Bio
Credentials
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Licensed Community Association Manager (LCAM)
Florida Department of Business and Professional Regulation -
Professional Firefighter
Ohio Department of Public Safety -
Fire Safety Inspector
Ohio Department of Public Safety -
Emergency Medical Technician
Ohio Department of Public Safety
Experience
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ResiHome
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United States
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Real Estate
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1 - 100 Employee
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Regional Quality Control Manager
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2021 年 10 月 - - 目前
East Coast Regional Quality Control Manager. Oversight of all assets through QC in AL, FL, GA, & TN for all SFR properties. Asset evaluation of all New Construction, Rehabilitation, Acquisitions and Third Party SFR assets. Upholding strict Quality Control measures and reducing overall SFR unit costs through qualitative QC practices.• Successfully implemented QC inspections tracking processes for third-party clients. • Grew QC department by successfully onboarded additional personnel within emerging markets curbing backlog and streamlining QC through-put system-wide.• Forged senior-level leadership initiatives with third-party clients to minimizing closing costs and increasing monthly SFR closings within the SE region. • Identified and reconstructed interdepartmental communication, thus improving Quality Control transparency and effectively creating robust reporting adopted system-wide. • Established fundamental training guidelines for all new-hires within organization of Quality Control practices and processes.
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Lincoln Property Company
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United States
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Real Estate
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100 - 200 Employee
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Business Manager
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2019 年 4 月 - 2021 年 10 月
MultiSite Property ManagerLease-Up of Class A Mixed-use Communities by prelease marketing, contracts negotiations, extensive outreach and staff onboarding resulting in high velocity occupancy in just 6 months to over 60%. • Successfully negotiated all current operating contracts currently in place.• Successfully created an ongoing operational budget for 2020 stabilized fiscal year • Grew occupancy by 60% during offseason months without a fully constructed property. • Forged relationships with corporations such as Advent Health, EA Sports and ADP to foster desirable clients. • Developed and trained new staff members on various tasks including leasing, customer service, marketing, core values and strategy as part of management responsibilities. FL Licensed Community Association Manager to oversee operations of a Class A Condominium Community in conjunction with a newly elected Board of Directors. • Overhaul of all current existing contracts, reducing budget costs by 12k annually just in first 90 days of management. • Converted all BOD project communication to a web-based message workflow system and converted all approval processes to expedite project planning and implementation. • Collaborated with a newly created Finance committee to develop a first-ever ongoing annualized facilities and maintenance plan • Forged relationships with new vendors such as Eastwood, Convergint (CSG) and Waste Management to foster desirable costs, site appeal, and system functionality
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The NRP Group LLC
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United States
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Real Estate
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500 - 600 Employee
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Community Manager
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2018 年 9 月 - 2019 年 4 月
Opened a new Class A Mixed-Use community by prelease marketing, contracts negotiations and staff onboarding resulting in high velocity occupancy in just 3 months. • Grew occupancy by 29% during offseason months without a fully constructed property.• Increased GRP-Rent by 12% by increased occupancy, additional revenue and converting property to paperless payment methods also resulting in decreased delinquency. • Developed and trained new staff members on various tasks including core values and strategy as part of management responsibilities. • Forged relationships with corporations such as Eaton Corp, Cleveland Clinic and Amazon to foster desirable clients.• Successfully created an ongoing operational budget for following fiscal year.• Successfully negotiated 5 new contracts with vendors to reduce frontline costs by 10% resulting in budgetary savings.• Increased occupancy during initial lease-up from 20% to 52% occupancy in 3 months.
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American Campus Communities
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United States
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Real Estate
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700 & Above Employee
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Assistant General Manager
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2017 年 5 月 - 2018 年 9 月
Direct team of 2 managers and 11 staff for high-profile student housing community of over 450 units and 1,300+ beds in a high demand market• Sustained occupancy levels over 99% while reducing skip revenue loss to less than 1% through leasing and collections.• On boarded all-new leasing staff within a 3 month time period resulting in zero turn over since their hiring.• Slashed corporate customer service complaints by 65% by developing a new customer service process flow and concurrent training for all property employees. • Processing move-ins / outs, fostering resident retention, and handling resident complaints and issues.• Negotiated with facilities contractors and Maintenance Supervisor to build turn-schedule with oversight of an 800+ bed property make ready over 2 weeks.
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Area Assistant General Manager / Bookkeeper
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2016 年 6 月 - 2017 年 5 月
o AGM Support for a 168 bed & 312 bed high velocity student housing communitieso Created a fresh social media campaign that drove increased targeted marketso Established ACC Guidelines for collections and payments o Standardized all processed as property acquisition completed
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Leasing Manager
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2015 年 10 月 - 2016 年 6 月
o Achieved highest leasing community in KSU marketo Established new leasing office flow structure to minimize clerical errorso Highest closing rate of Lease sales to date.o Managed of Strategic Marketing Plan, Utilized targeted social media campaigns
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Contract Manager
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2006 年 4 月 - 2015 年 10 月
Managed REO rental assets for a Real Estate Brokerage and increased process performance by creating new workflows and implemented new management software• Converted all in-house documentation to 100% paperless.• Managed bank owned assets and current REO rental inventory• Reducing company costs and increasing efficiency by implementing new property management software,• Collaborated with construction vendors to reduce repeat unit inspections Managed REO rental assets for a Real Estate Brokerage and increased process performance by creating new workflows and implemented new management software• Converted all in-house documentation to 100% paperless.• Managed bank owned assets and current REO rental inventory• Reducing company costs and increasing efficiency by implementing new property management software,• Collaborated with construction vendors to reduce repeat unit inspections
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Education
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2015 年 - 2021 年
Youngstown State University
Bachelor of Science (BS), Computer/Information Technology Administration and Management -
2010 年 - 2010 年
Eastern Gateway Community College
Certification of Emergency Medical Technology, Emergency Medical Technology/Technician (EMT Paramedic) -
2006 年 - 2010 年
Ohio State Fire Academy
Variety of Certifications, Fire Science/Fire-fighting -
2001 年 - 2005 年
Southern Local Jr/Sr High School
Diploma of Honors, College/University Preparatory and Advanced High School/Secondary Diploma Program
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