Mortgage Agent

• Oct 2020 - Present

Sales Team Manager

• Nov 2018 - Oct 2021

Coaching and performance Manager

• Apr 2018 - Nov 2018

• Create and support an environment of developing people & performance through engagement & empowerment• Collaborate on the development of performance improvement plans and strategies• Conduct in field and performance monitoring with leadership/sales reps with a proven ability to effectively transfer or teach coaching skills in order to close gaps• Commitment to keeping TSRs and TMs informed on all new Processes & Procedures• Drive improvement and efficiencies with innovative learning and coaching approaches to support all employees• Proven ability to use Impact & Influence to lead change for Frontline and Leaders• Assist by co-facilitating group sessions on an “as needed” basis• Ability to share background and linkages to help drive understanding.• Consistent documentation of SMART Goals and Commitments & sharing of focus with agent's Team Manager. Ability to recognize Skill vs. Will• Identify opportunities for skill and knowledge development and make recommendations to both the training team and leadership• Ability to prioritize tasks that are provided in order to manager time effectively• Creation of Team Meeting material in collaboration with managers• Scheduling and assigning Team Meetings, working with TMs and scheduling combination of both In House and In Field Coaching

Territory Sales Representative

• Jul 2016 - Apr 2018

- Meeting sales targets for Cable, Hi Speed Internet, Home Phone by targeting residential customers.- Leverage directed sales leads and identifying new sources of opportunities for sales in single family units and select multiple dwelling units.- Representing Rogers in the promotion and sales of select cable products in the field and at special events plus any customer follow-up from the sales process.- Assisting in the development of strategies that minimize the competitive threat, retain existing customers and increase the revenues from these customers.

Sales Team Lead

• Jul 2017 - Oct 2017

- Create an inspiring team environment with an open communication culture.- Set clear team goals and delegate tasks and set deadlines.- Oversee day-to-day operation and monitor team performance and report on metrics.- Motivate team members and encourage creativity and risk-taking.- Organize team building activities, discover training needs and provide coaching.- Recognize high performance and reward accomplishments.

Field Sales Representative

• Jan 2016 - Jun 2016

- Work with customers to find what they want, create solutions and ensure a smooth sales process. - Work to find new sales leads through business directories and clients’ referrals, etc.- Focus on both inside sales "cold calling" for new clients and outside sales.- Report the sales result to the management on daily, weekly and monthly basis. - Work with customers to find what they want, create solutions and ensure a smooth sales process. - Work to find new sales leads through business directories and clients’ referrals, etc.- Focus on both inside sales "cold calling" for new clients and outside sales.- Report the sales result to the management on daily, weekly and monthly basis.

Business Development Manager

• Sep 2013 - Aug 2015

- Work to improve the organization market position and achieve financial growth.- Define long-term organizational strategic goals, identify business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions.- Work with the internal team, marketing staff, and other managers to increase sales opportunities and thereby maximize revenue for the company.- Find potential new customers and convert them into clients and continue to grow business in the future.- Manage existing clients and ensure they stay satisfied and positive.

Head Of Coastal Region Branch

• Sep 2010 - Nov 2012

Scope of Work: Establishing, Lunching and managing Coastal Region Branch in term of operation, promotion, PR, finance, security, safety, execution and portfolio’s management.Main Responsibilities:• Develop the needed program that could help in doing a better job and actively improve the team productivity.• Ensures the growth of the business branch and be committed to its success.• Set the standards of customers satisfaction in addition to the concerned implementation mechanism.• Handles the cases of customer complaints which have been escalated to the management.• Conducts performance evaluation of the branch team and associate them to do better in the office.• Represents the company at any meetings or events held in the local area.• Prepare and send daily, monthly and yearly reports to head office and gives them updates of the business status.• Determines the annual budget for the daily expenses of the business branch.• Prepare the analysis studies concerning either the financial market and company.• Take all the needed actions to create and save a healthy work environment in the work.• Edit and review the website news before publishing, in addition to edit and contribute in preparing the daily e-newsletter.• Generate more accounts on the level of corporate and individual clients.• Prepare a professional presentation and present it to the VIP clients during the business visits.• researching information about the market in domestic or foreign equities, securities and government stocks; • providing appropriate advice to private clients, by phone, direct contact or review letter.• buying or selling for clients.• managing and reviewing portfolios.

Head Of corporate & VIP Section

• Feb 2005 - Sep 2010

Scope of Work: Managing Business and High Consumers Segments " in terms of marketing , sales, credit control and customer service "Main Responsibilities:• Identify, prospect and secure innovative services and business opportunities to support revenue growth.• Participate in the products development and improvement process. • Participate in developing pricing strategies.• Develop communication strategy in line with marketing plans.• Coach, develop and lead corporate and VIP team in coastal, central, and northern region.• Manage, develop and increase corporate accounts.• Participate in marketing strategies formulation toward business customers.• Develop, implement and control the Corporate & VIP marketing plans. • Participate in setting yearly objectives and credit policies of Corporate & VIP unit.• Analyze market situation including competitor's behavior and take the needed countermeasures.• Provide status reports and recommendation with a SWOT analysis to the head of corporate & VIP unit.• Gather and analyze any new information regarding market situation and competitor offers.• Suggest new services and solutions to fulfill customers’ needs.• Develop and improve effective and efficient techniques and tools to manage and facilitate customer service activities.• Find resources and gather data about potential customers, prospect and open new corporate accounts.• Lead, develop and motivate team member to reach unlimited performance and achieve corporate department objectives. • Ensure proper implementation of Syriatel policies and report any infringement to the upper management.

Accountant

• Nov 2003 - Jan 2005

Accountant

• Nov 2001 - Nov 2003