Experience

Rümi

• Canada
• Retail
• 1 - 100 Employee

• Team Lead

  • Jan 2021 - Present

  Calgary, Alberta, Canada • As a leader, I oversee our day-to-day operations to over 15 advisors in our Customer Care Happiness Center. • Maintain company quality standards by developing well-rounded advisors that uphold our company values. • Recruitment and Engagement Lead for our Happiness Center to recruit and maintain top talent in a motivating and positive work environment. • Assisting our advisors with escalated calls, minimizing escalations through effective coaching and support in a timely manner.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Jun 2017 - Oct 2019

  Calgary, Canada Area - Prepared a variety of drinks and food options that repeatedly achieved costumers’ satisfaction in one of Calgary's busiest location. - Provided a friendly and welcoming environment to both regulars and new customers. - Effectively trained new employees in a patient manner to continue a positive costumer experience. - Maintained the store well above health authority regulations. - Promoted special events, new drinks and pastries to customers and the neighborhood community… Show more - Prepared a variety of drinks and food options that repeatedly achieved costumers’ satisfaction in one of Calgary's busiest location. - Provided a friendly and welcoming environment to both regulars and new customers. - Effectively trained new employees in a patient manner to continue a positive costumer experience. - Maintained the store well above health authority regulations. - Promoted special events, new drinks and pastries to customers and the neighborhood community which allowed our store to be the highest selling location in our district. Show less



COBS Bread

• Canada
• Food and Beverage Services
• 400 - 500 Employee

• Sales Representative

  • Sep 2016 - Jan 2017

  Vancouver, Canada Area • Provided excellent sales service to both regular and new customers • Informed customers about Cobs products, such as promotional items, ingredients, or recommendations for specific events • Maintained the store cleanliness well above health code regulations for a better customer experience • Treated both customers and peers with a personable and friendly attitude



Cuso International

• Canada
• Non-profit Organizations
• 200 - 300 Employee

• E-Volunteer Spanish-English Translator

  • Sep 2015 - Dec 2015

  Vancouver, Canada Area • Translated and reviewed various handbooks for staff and volunteer recruitment locally and abroad • Translated documents for Cuso International in-country process of recruitment • Informed students in UBC about Cuso International’s work on global inequalities of gender and poverty



Asamblea Nacional de la Republica Bolivariana de Venezuela

• Summer Intern

  • May 2012 - Aug 2012

  Caracas, Venezuela