IT Manager & Systems Administrator

• Mar 2022 - Present

Information Technology Support Specialist II

• Aug 2014 - Mar 2022

● Trained teammates and developed training documentation ● Developed IT procedures, Troubleshoot remote networks, Windows Roll-outs ● Configured and managed site’s Cisco Firewall / Routers ● Trained teammates and developed training documentation ● Developed IT procedures, Troubleshoot remote networks, Windows Roll-outs ● Configured and managed site’s Cisco Firewall / Routers

Field Technician

• Feb 2014 - Aug 2014

Los Angeles Internal Services Division •LA county’s Internal Services Department roll out of XP/Office 2003 to Win7/Office 2010 •PC imaging and deployment using Altaris Rapid Deployment™ •Provided Tier 2 problem resolution, training and support to end users •Provided desktop support for hardware issues and printer maintenance services. •User support via ISD ticketing system Assist Los Angeles Internal Services Division •LA county’s Internal Services Department roll out of XP/Office 2003 to Win7/Office 2010 •PC imaging and deployment using Altaris Rapid Deployment™ •Provided Tier 2 problem resolution, training and support to end users •Provided desktop support for hardware issues and printer maintenance services. •User support via ISD ticketing system Assist

IT Consultant

• Feb 2013 - Jan 2014

● Helped owner develop e-commerce site, increasing sales by 50% ● Used sales increase to work out a shipping discount with FedEx and UPS ● Implemented In-App advertising using Google tools and marketing ● Helped owner develop e-commerce site, increasing sales by 50% ● Used sales increase to work out a shipping discount with FedEx and UPS ● Implemented In-App advertising using Google tools and marketing

Technical Support & Software Specialist

• Aug 2011 - Jan 2013

● Managed industrial vending-machine remote training & support ● Created Troubleshooting documentation for new employees ● Supported Field installations ● Managed industrial vending-machine remote training & support ● Created Troubleshooting documentation for new employees ● Supported Field installations

Desktop Support Specialist

• Aug 2009 - Aug 2011

● Managed the Hard Drive division’s call center team ● Developed training documentation for customer support ● Led the division to cut troubleshooting time by half via new documentation ● Managed the Hard Drive division’s call center team ● Developed training documentation for customer support ● Led the division to cut troubleshooting time by half via new documentation

Information Technology

• Sep 2008 - Aug 2009

● Streamlined Catalog Development through multi-department collaboration ● Managed the catalog imaging Team and supported the trade show team ● Setup and managed 500 Active Directory users/stores ● Streamlined Catalog Development through multi-department collaboration ● Managed the catalog imaging Team and supported the trade show team ● Setup and managed 500 Active Directory users/stores

Systems Support

• Apr 1999 - Jan 2008

● Developed a web CD catalog, cutting catalog costs from $50 to $ 2.50 per catalog ● Managed the graphics team, assisted with product photography, and photo editing ● Managed branch network and hardware administration ● Developed a web CD catalog, cutting catalog costs from $50 to $ 2.50 per catalog ● Managed the graphics team, assisted with product photography, and photo editing ● Managed branch network and hardware administration