Systems Specialist Advisor

• Jun 2023 - Present

• Supports the functionality and efficiency of a group of computers running on one or more operating systems• Supports the completion of major projects• Provides technical solutions to a variety of complex problems• Coordinates installation of all new products, software, upgrades, and equipment• Monitors all systems hardware and software and performs regular maintenance on all software and associated equipment• Provides comprehensive review, back up, and systems updates regularly, documenting changes and systems operation• Monitors and supports all security measures and standards for all computer software and hardware• Prepares and maintains documentation for processes and procedure related to computer systems and operations• May coach and provide guidance to less experienced professionals• May serve as a team or task lead Show less

Help Desk Technician V

• Apr 2022 - Jun 2023

• Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.• May route calls to product line specialists, application, or system support specialists.• Maintains and updates records and tracking databases.• Alerts management to recurring problems and patterns of problems. Show less

Adjunct Instructor

• Aug 2020 - Present

Adjunct instructor teaching “Principles of Computing” Adjunct instructor teaching “Principles of Computing”

Adjunct Instructor

• Aug 2013 - Present

Spring 2017 and onwards:Online course instructor for CMIS 1000 and CMIS 1150 focusing on primary computer skills and mastering Microsoft Office.

Interim Webmaster

• Jun 2014 - Feb 2017

I currently manage updates for all LSUA websites. This includes artwork, content management, form development, and backend modifications using Visual Studio

Educational Technology Specialist

• Feb 2013 - Feb 2017

• Provide technical support for faculty and staff who utilize Moodle, Microsoft Office, and other integrated software used to support content development.• LMS (Learning Management System) Administrator - Moodle• Provide technical support for Compressed Video Conferencing on campus (Polycom, WebEx, Cisco, Zoom, Skype, GoToMeeting)• Assist Director of Online Programs with program development. Launched fully online programs Summer 2015.▪ Designed a 7-week course to certify professors/adjuncts to teach online. ▪ Course shell development allowing faculty to design courses in 7, 8, and 16 week formats▪ Member of the Online Advisory Committee – we provide recommended actions to administration in regards to program development, proctoring services, LMS plugins, and student satisfaction surveys.• Oversee campus media team which is responsible for website content, photography, university commercials, and feature films for Foundation events• PC / Mac Support: Software installation, troubleshooting, research and deployment of Educational Technology products to aid in instructional design• Department lead on the establishment of new HelpDesk ticketing system (February 2016) which involved the conversion of Support Desk articles, custom rules, HTML modifications, and automation. http://lsua.desk.com/ - This has become our main HelpDesk system which has improved our department functionality as well as providing systemized approach in consistent support.• Visual Basic, C# (Basic usage), HTML Programming for Web design and Web Form management in Sitefinity and Adobe Dreamweaver.• Design social media content: photography, video, and news-related posts.• Utilize Adobe Creative Cloud programs to design custom videos for marketing and showcase events that occur on campus• Creator of a digital resource library for faculty, staff, and students in regards to new technologies available for their use to enhance their experience at LSUA. Show less

Adjunct Instructor for the Department of Education

• Aug 2013 - Dec 2014

I teach EDCI 2900 - Educational Technology in the K-12 classroom - I demonstrate Web 2.0 tools that builds differentiation strategies in today's classrooms.

System Administrator

• Jan 2019 - Apr 2022

• Maintains smooth operation of multi-user computer systems, including coordination withnetwork engineers.• Sets up administrator and service accounts, maintains system documentation, tunessystem performance, installs system-wide software, and allocates mass storage space.• Interacts with users and evaluates vendor products.• Makes recommendations to purchase hardware and software, coordinates installation,and provides backup recovery.• Develops and monitors policies and standards for allocation related to the use ofcomputing resources. Show less

Network Commincations Analyst

• Dec 2017 - Jan 2019

• Monitor and maintain the operational network.• Supports problem identification and resolution• Participate in the change management process• Supports circuit management• Provides inputs and updates to monitoring and management tools• Maintain inventory control• Maintain data repository for team via SharePoint (calendars, document libraries, media)

Technical Writer Sr

• Feb 2017 - Dec 2017

Adjunct Instructor

• Aug 2015 - Dec 2015

I provide instruction for UNIV 1005 - Helping students establish critical foundation skills in order to excel in their courses. I provide instruction for UNIV 1005 - Helping students establish critical foundation skills in order to excel in their courses.

Business Teacher

• Jul 2012 - Jan 2013

Providing instruction to high school students in business courses: Introduction to Business Computer Applications, Keyboarding, Desktop Publishing, and website design. Providing instruction to high school students in business courses: Introduction to Business Computer Applications, Keyboarding, Desktop Publishing, and website design.

Culinary Arts Instructor

• Jul 2009 - Jul 2012

I led the skills component for a GED program at the Academy. Taking my background in culinary arts, I was able to utilize my skills by teaching students about nutrition, kitchen management, menu planning, and basic kitchen skills that would prepare them for the workforce or cooking for their own families. I led the skills component for a GED program at the Academy. Taking my background in culinary arts, I was able to utilize my skills by teaching students about nutrition, kitchen management, menu planning, and basic kitchen skills that would prepare them for the workforce or cooking for their own families.

Sales Manager

• Jun 2006 - Jun 2009

Organized and maintained inside sales for the bakery. Participated in cold call selling, built consumer relationships, and provided assistance to the general manager in the daily operations of the facility. Organized and maintained inside sales for the bakery. Participated in cold call selling, built consumer relationships, and provided assistance to the general manager in the daily operations of the facility.

Pastry Cook

• Dec 2005 - Jun 2006

Created desserts for the food outlets in the facility. Created desserts for the food outlets in the facility.

Pastry Cook

• Apr 2005 - Dec 2005

Provided desserts for corporate functions, assisted sous chef with meal prep, and breakfast line cook. Provided desserts for corporate functions, assisted sous chef with meal prep, and breakfast line cook.