Experience

RSA Global

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• RPA Assistant

  • Jul 2020 - Present

• Information Technology Business Analyst

  • Oct 2019 - Jul 2020

  Robotic Process Automation (RPA)1) Developing and implementing RPA (Robotic Process Automation) processes at RSA logistics using Automation Anywhere2) Gate pass system - automating the issuance of gate passes for visitors to the company. 3) Sending Statement of Accounts to customers - Worked in a team that helped automate sending statements of accounts every week through AA bot. Business Analysis1) Identifying and prioritizing processes within the company for automation - interviewing employees and analyzing ROI to prioritize processes for RPA. 2) Import IFS (International Freight Systems) Process - mapping out the process of entering sea and air shipping data into Ramco Database and Dubai Trade website. 3) Mapped out how document controllers at RSA perform freight and documentation clearance for shipments. 4) Mapped out how the IFS team closes jobs on Ramco ERP and aided in the process digitization and automation by simplifying the process for the Acronotics team.5) Differentiated between process that need re-engineering with those that ready for automation.Process Digitization1) Developed a charge sheet on Excel for the IFS team which helped transferring the process from a physical job card to Excel, which was later used by the Automation Anywhere Bot to fill out charges details on Ramco. This charge sheet contained detailed data validation, macros and formatting to make it as easy as possible for the end user.2) Developed a Master Excel File that the IFS end user would fill out before the bot can start. This file contained drop downs, conditional formatting and data validation.Procurement and Negotiation1) Procurement for Multi-function Printer - researched and negotiated with printer vendors to find the best MFP in the market according to RSA's requirements.2) Developed a comparison matrix to compare the features and price of Multi-function printers. Show less



Dubai School of Government

• 1 - 100 Employee

• Research Assistant

  • Sep 2013 - Sep 2016

  Analyzed and interpreted information from various data and news sources using ‘Google Alerts’ and ‘Google Scholar’ to develop a weekly media report pertaining to research topics assigned Made use of social media portals (Facebook and Linkedin) to gather and study demographic information regarding 33 Arab Nations. Published Work: Salem, F., Mourtada, R., & Al-Shaer, Sarah (2014). Citizen Engagement and Public Services in the Arab World: The Potential of Social. Arab Social Media Report, pp. 1-54 Citizen Engagement and Public Services in the Arab World: The Potential of Social. Arab Social Media Report, pp. 1-54. Show less



MOHD. ABDUL RAHMAN AL BAHAR

• United Arab Emirates
• 1 - 100 Employee

• Engineering Intern

  • May 2016 - Jul 2016

  Practical training in Caterpillar’s maintenance of construction machinery Hands-on experience of the hydraulic and electrical systems of machines such as backhoe loaders and excavators Practical training in Caterpillar’s maintenance of construction machinery Hands-on experience of the hydraulic and electrical systems of machines such as backhoe loaders and excavators