Membership/Volunteer/Program Specialist

• Dec 2022 - Present

Catering and Event Sales Manager

• Jul 2021 - Feb 2022

Provided outstanding experiences for guests attending group functions and Village-wide events. Coordinated group sales and servicing initiatives across multiple departments.Generated and maintained detailed Banquet Event Orders to document and communicate event details according to client needs.Customized and facilitated engaging group experiences that contributed to brand awareness and generated revenue.Operated systems such as Resort Data Processing, Hotel Sales Pro, Mobile Cause, and DineTime on a daily basis. Led weekly Banquet Event Order meetings with Shaker Village management staff.Hosted potential clients during property visits.

Catering and Event Sales Coordinator

• Aug 2019 - Jul 2021

Served as first point of contact for all potential clients. Created detailed Banquet Event Orders for all school groups, motorcoaches, Shaker Village staff meetings, and Discovery Treks.Collaborated with the Programming team to deliver tour experiences that met the unique needs of each school group and motorcoach. Coordinated all dining reservations of 15+ at the Trustees’ Table and in meeting spaces. Prepared materials for and assisted in leading weekly Banquet Event Order meetings with Shaker Village management staff.

Museum and Recreation Programmer

• Mar 2018 - Dec 2018

Coordinate all aspects of the Irvinton House Museum including all tours, exhibits, inventory, and marketing.Research museum items and create/update interpretive materials.Maintain a database of museum inventory using PastPerfect and Microsoft Excel.Oversee marketing efforts for Richmond Parks and Recreation including graphic design, advertisements, social media, website updates, and press releases.Assist with administrative duties including record keeping and budgeting. Coordinate all aspects of the Irvinton House Museum including all tours, exhibits, inventory, and marketing.Research museum items and create/update interpretive materials.Maintain a database of museum inventory using PastPerfect and Microsoft Excel.Oversee marketing efforts for Richmond Parks and Recreation including graphic design, advertisements, social media, website updates, and press releases.Assist with administrative duties including record keeping and budgeting.

Guest Services Representative

• Sep 2016 - Mar 2018

Serve as initial point of contact for guests and provide exceptional front desk service for guests and offer village and event information.Schedule reservations, check-in and check-out guests, sale tickets and merchandise.Process memberships, event registration, and all individual and group sales.Assist with large village-wide events such as Harvest Fest, The Woodsongs Gathering, Halloween festivities, Thanksgiving, and Christmas festivities.Manage cash, credit, and check transactions, balance cash drawer, and administer reports as necessary.Operate different sales and database systems such as Resort Data Processing, Retail Pro, and Microsoft Office.Collaborate with dining, housekeeping, visitor engagement, marketing, and administration departments to ensure a valuable guest experience.

Intern

• Jan 2016 - May 2016

Assisted with event management activities including working with volunteers, caterers, rental equipment, musicians, and artists. Contributed articles, blog posts, artist profiles, and graphics relating to LAL events and services. Led community outreach efforts such as inviting local groups and businesses to our events and activities and share posters and flyers with local businesses to help market LAL.Engaged with guests during events and gallery hours, offering information about the galleries, exhibition, and history of LAL and fulfilling any requests.

Fieldwork Intern

• Nov 2014 - Jan 2015

Set up and monitored events at the facility and assisted with clean up.Assisted with client contracts. Set up and monitored events at the facility and assisted with clean up.Assisted with client contracts.

Social Media Marketing

• Aug 2014 - Dec 2014

Originated content for the Eastern Kentucky University official Facebook, Instagram, and Twitter accounts.Introduced, developed, and assisted with marketing efforts to reach incoming students, current students, and alumni. Originated content for the Eastern Kentucky University official Facebook, Instagram, and Twitter accounts.Introduced, developed, and assisted with marketing efforts to reach incoming students, current students, and alumni.

Summer Instructional Monitor

• Jun 2014 - Aug 2014

Developed and implemented a curriculum for students that incorporated reading and recreation.Tailored each lesson and book assignment to each students’ reading ability.Supervised children in the classroom, lunch, and outdoor activities. Developed and implemented a curriculum for students that incorporated reading and recreation.Tailored each lesson and book assignment to each students’ reading ability.Supervised children in the classroom, lunch, and outdoor activities.

Fieldwork Intern

• Jan 2014 - May 2014

Assisted with contracting clients.Assisted with set up and tear down of events on campus.Monitored events to ensure the experience ran smoothly. Assisted with contracting clients.Assisted with set up and tear down of events on campus.Monitored events to ensure the experience ran smoothly.

Associate

• May 2013 - Aug 2013

Developed money skills by operating cash register. Strengthened communication skills through customer service.Cleaned parameter and stocked items. Developed money skills by operating cash register. Strengthened communication skills through customer service.Cleaned parameter and stocked items.