Director of IT

• Nov 2021 - Present

IT Manager

• Nov 2021 - Jan 2022

Manager, IT Client Services

• Aug 2018 - Dec 2021

Manager, IT Technical Services

• 2017 - Aug 2018

Core Team Leader - Project Keel

• Mar 2013 - Mar 2016

- Lead a team of skilled professionals through a business transformation to successfully achieve all project technology and security deliverables on time and budget. • Accountable for the design, procurement, and service delivery of all technology and infrastructure related to project Keel. • Cloud based and in house technology procurement, integration, and service delivery. • Enhancing global communications throughout the corporation: WAN, LAN, Wi-Fi, cellular, satellite etc...• Procurement and deployment of shop floor devices and factory automation technology in all plants and vessels globally.• Development and implementation of new polices, process and procedures to support the sustainability and security of the new ERP \ SAP infrastructure.• Design and configuration of SAP security implementation. • Insuring compliance with audit and public certification requirements. • Support training and knowledge transfer of staff to maintain successful operation of environment and offer career building opportunities.• Managing and directing Change management, capacity & resource planning, SOX (Sarbanes Oxley) compliance. Show less

Team Leader - Infrastructure Services

• May 2010 - Mar 2013

Responsible for:• Management and service delivery of a dedicated team of skilled individuals to support and enhance the operation of all technical related aspects of Clearwater's global IT infrastructure.• Procurement and implementation of all back office infrastructure and services: Servers, Networks, Phone systems, in all Data Centers, remote offices, plants and vessels globally. • Insuring all IT\IS related initiatives adhere to corporate guidelines and policies. • Change Manager - Managing the corporate IT\IS Change Advisory Board (CAB) represented by parties from the business and IT.• Disaster avoidance and recovery planning for all IS technology companywide. Show less

IS Operations Administrator

• 1996 - 2011

•Responsible for:• Managing the majority of the office computing technology throughout Clearwater including corporate networks, servers, desktop computing, technical infrastructure, system management, security, data center, and other related functions.• Recommending and implementing technology throughout Clearwater.• Identifying and analyzing computing technology requirements and opportunities throughout the organization.• Determining the scope and priorities of operational tasks and recommending system solutions. • Planning and managing technology projects; participating on other IS project teams as required. • Identifying vendors, analyzing proposals and recommending sound strategies for anything from small scale to corporate-wide technical projects. Negotiating with vendors contracting consultants and technical personnel for services and products. • Managing the daily operation of most aspects of the company’s technical infrastructure. Managing daily monitoring and maintenance activities to ensure the most effective utilization and performance of the computer systems. • Developing, implementing and maintaining documentation for IS procedures, guidelines and standards including operations, service delivery, technical processes, and security. • Providing support to end users in the selection, procurement, installation, usage and maintenance of client software programs and hardware. Providing training to staff to ensure they have the necessary skills and knowledge to effectively use the PC hardware and software. Show less

Network Administrator

• Mar 2003 - Jul 2007

Responsible for the management and service delivery of:• All Server and network technology for All Clearwater office locations including• Network Routers, Switches, Firewalls, UAC devices etc.• 120+ Server hardware and Microsoft operating systems.• Enterprise Storage Technology such as iSCSI and Fiber SANs. Using RAID and VRAID tech.• Virtual consolidation using VMware. ESXi• Network and server management \ monitoring software.• Active directory, Security,• Vendor and service contracts for items such as:• Circuits, equipment, and phone agreements.• Negotiating equipment & support pricing with vendors and manufactures. Show less

System \ Helpdesk Administrator

• Mar 2000 - Mar 2003

• Introduced the Helpdesk concept to Clearwater and overseen all aspects of setting up and implementing a ticketing tracking system and incident management.• Serviced and supported all clients computing technology throughout the organization.

Computer \ IT service Tech

• May 1996 - Mar 2000

• Assisted Network administrator with all forms of office computing services. • Office wide operating system deployments.

System Implementor

• 1994 - 1996

Service and support of deployed solutions. Service and support of deployed solutions.