Experience

Simplista Inc.

• Canada
• Software Development
• 1 - 100 Employee

• Configuration Support Analyst

  • Apr 2021 - Present



OMERS

• Canada
• Financial Services
• 700 & Above Employee

• Student Analyst, IT Global Collaboration

  • Jan 2020 - Aug 2020

  - Provided tier one and tier two technical support for offices around the globe in conferencing applications such as Cisco WebEx and Microsoft Teams. - Prepared meeting rooms and provided support for meetings.- Collaborated with a team to setup and monitor company wide events such as Town Halls and Black History Month- Collected daily metrics on the company usage of Cisco WebEx. - Used ServiceNow for support tickets and incidents - Provided tier one and tier two technical support for offices around the globe in conferencing applications such as Cisco WebEx and Microsoft Teams. - Prepared meeting rooms and provided support for meetings.- Collaborated with a team to setup and monitor company wide events such as Town Halls and Black History Month- Collected daily metrics on the company usage of Cisco WebEx. - Used ServiceNow for support tickets and incidents



VPS Promotions

• Stocker

  • Oct 2018 - Sep 2019

  - Accountable for preparing the store in the morning for customers independently and with a dedicated team in various Costco locations.- Refilled and rotated items on racks to maintain a well-stocked inventory. - Accountable for preparing the store in the morning for customers independently and with a dedicated team in various Costco locations.- Refilled and rotated items on racks to maintain a well-stocked inventory.