Roberto Gemma

Business Unit Sales & Marketing Manager at AHG Hotel & Resort
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Contact Information
us****@****om
(386) 825-5501
Location
Desenzano del Garda, Lombardy, Italy, IT
Languages
  • Italiano Native or bilingual proficiency
  • Inglese Full professional proficiency
  • Spagnolo Full professional proficiency
  • Tedesco Limited working proficiency

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Credentials

  • Vendita B2b
    blackship
    Mar, 2023
    - Nov, 2024
  • Social Media Training Season 2
    Luca La Mesa Academy
    Feb, 2021
    - Nov, 2024
  • Social Media Training Season 1
    Luca La Mesa Academy
    Dec, 2020
    - Nov, 2024
  • Google Analytics Level 1
    Google Digital Academy (Skillshop)

Experience

    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Business Unit Sales & Marketing Manager
      • Feb 2014 - Present

      Main activities and responsabilities: - Sales & Marketing management of all AHG Hotel & Resorts - Contracting management with local & International Wholesalers, Tour Operators, OLTA, DMC, Incoming & Outgoing travel agencies Main activities and responsabilities: - Sales & Marketing management of all AHG Hotel & Resorts - Contracting management with local & International Wholesalers, Tour Operators, OLTA, DMC, Incoming & Outgoing travel agencies

    • Booking & Commercial Manager (Leisure)
      • Mar 2011 - Jan 2014

      Main activities and responsabilities: - Contracts management of B2b clients portfolio: Networks, OTA, travel agencies; - Responsible for resolving contractual and commercial issues and for working with the sales and marketing manager in the co-ordination of marketing activities; - Booking coordination activities; Main activities and responsabilities: - Contracts management of B2b clients portfolio: Networks, OTA, travel agencies; - Responsible for resolving contractual and commercial issues and for working with the sales and marketing manager in the co-ordination of marketing activities; - Booking coordination activities;

    • Italy
    • Leisure, Travel & Tourism
    • 200 - 300 Employee
    • Booking & Sales Agent
      • Feb 2010 - Feb 2011

      Reservation & Sales Main activities and responsibilities: - Hotels Sales Management - Contact with the client - Quotations and offers for clients - Use of software Leonardo - Team working - Problem solving Reservation & Sales Main activities and responsibilities: - Hotels Sales Management - Contact with the client - Quotations and offers for clients - Use of software Leonardo - Team working - Problem solving

    • Booking & Sales Agent
      • Apr 2009 - Oct 2009

      Front office manager Main activities and responsibilities: - Quotations and booking for tour operator & private - Coordination of house keeping department - Public relations - Company administrative aspects - Promotion, management and sales on the website Front office manager Main activities and responsibilities: - Quotations and booking for tour operator & private - Coordination of house keeping department - Public relations - Company administrative aspects - Promotion, management and sales on the website

    • Sales & Commercial Office
      • Jun 2008 - Dec 2008

      Commercial Dept. Main activities and responsibilities: - Tour Organization - Creation and promotion of new tourism packages - Quotations for groups & private - Update of the product on-line - Management of the company web site - Public relations - Company administrative aspects - Organization of the II International Congress of Tourism Zaragoza (technical administrative office) Commercial Dept. Main activities and responsibilities: - Tour Organization - Creation and promotion of new tourism packages - Quotations for groups & private - Update of the product on-line - Management of the company web site - Public relations - Company administrative aspects - Organization of the II International Congress of Tourism Zaragoza (technical administrative office)

    • Internship - Groups & Incentive - Incoming Dept.
      • Oct 2007 - Jan 2008

      Tour Organization - Creation of tourism packages - Quotations for groups & individual - Update of the on-line product - Update of the company booking system (GILBOA); - Collaboration with the commercial department regarding the corporate communication with foreign/Italian clients and cultural associations - Public relations Tour Organization - Creation of tourism packages - Quotations for groups & individual - Update of the on-line product - Update of the company booking system (GILBOA); - Collaboration with the commercial department regarding the corporate communication with foreign/Italian clients and cultural associations - Public relations

    • Internship - Groups & Incentive - Incoming Dept.
      • Jul 2006 - Oct 2006

Education

  • Luca La Mesa Academy
    Social Media Training Stagione 2
    2020 - 2021
  • Luca La Mesa Academy
    Social Media Training Stagione 1
    2020 - 2020
  • Università di Roma Tor Vergata
    Master's Degree, Tourism| Planning & Management of Tourism Systems
    2002 - 2008
  • L-Università ta' Malta / University of Malta
    Master | Planning & Management of Tourism Systems, Tourism | Marketing | Travel Services Management
    2003 - 2004

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