Experience

RATP Dev Mobility Cairo

• Egypt
• Truck Transportation
• 400 - 500 Employee

• Training and Assessment Manager

  • Nov 2021 - Present

  • Designs and implements training programs specifically for customer service or contact center staff.• Leads the development, preparation, implementation, and follow-up for all service training activities for assigned business partners/products• Research new training techniques and suggests enhancements to existing customer service training programs.• Establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements.• Provides additional professional development opportunities and resources to customer service staff.• Personally deliver the most technical training classes.• Reports to a head of a unit/department.• Manages subordinate staff in the day-to-day performance of their jobs.• Ensures that project/department milestones/goals are met and adhering to approved budgets. • Has full authority for personnel actions. • Extensive knowledge of department processes.• Manages organization unit(s) assigned and leads and/or coordinates dedicated management and staff Show less

• Zone Manager

  • Feb 2021 - Nov 2021

  •Hiring, managing & developing a team of around 330 employees as sale agents & information agents.•Supervising & performance the teams against organizational, departmental, station and individual objectives.•Meet customer experience & sales KPIs in stations.•Providing excellent customer satisfaction by operating services as per company policy.•Participating into the testing and commissioning of station equipment. Developing and attending tests to ensure station equipment meet customer service requirements.•Continuously improve customer service experience through innovative thinking and engaged employeesSAFETY ISSUES•Complying with the rule book and all relevant safety procedures, processing and enforcing them to all relevant in-house staff or subcontractors.•Review, contribute to, having a full understanding of all safety critical procedures.•In emergency situations such as signaling failures I manually operate trains to a safe place where the train can be withdrawn from service.•Cash handling related to ticket sales.•Promoting a positive Safety culture within the workplace attending any Safety related meetings/briefings as required within the Job role.•Complying with the requirements of the Company Safety Policy and Safety•Management System.•In conjunction with the HSE&CSR Manager, I ensure that all accidents and ‘near misses‘ are properly recorded, reported and investigated to determine the root causes.•Submission of Hazard observations in accordance with Hazard observation reporting guidelines.•Ensure that all potential risks that may come from performed activities are identified and mitigated and ensure that employees, contractors and visitors are aware of safety procedures and any relevant legislation.•I Consider the safety of other persons who may be affected by their acts or missions.•I ensure that Safety, Security is everyone's responsibility and as such ALL staff members are accountable for reporting and intervening in Safety& Security. Show less



Life Chemicals Group

• Egypt
• Chemical Manufacturing
• 1 - 100 Employee

• Department Sales Manager

  • Aug 2020 - Jan 2021

  · Recruiting, interviewing and orienting new staff members. · Monitoring and evaluating staff performance. · Managing a departmental budget and forecasting budgetary requirements. · Setting strategic and long and short-term departmental goals and evaluating outcomes. · Motivating and inspiring staff and facilitating personal growth. · Ensuring high levels of productivity are maintained. · Ensuring the highest levels of quality are met. · Communicating job expectations to staff. · Conducting training and seminars for continued skills improvement. · Fostering a productive working environment. · Ensuring adherence to company and industry regulations. Show less



Property Advisors Egypt

• Cairo Governorate, Egypt

• Branch Manager

  • May 2018 - Jan 2020

  · Setting and implementing sales/CS objectives & strategies. · Planning and carrying out sales related activities to agreed budgets, sales volumes and values. · Built and maintained effective accounts receivable and cash flow monitoring systems. · Identified inefficiencies and made recommendations for process improvements. · Responsible for all legal compliance regarding contracts, renewals, spiffs, price protections, margin changes, co-op. · Negotiated and configured CRM for 25+ sales force resulting in 18% organic growth. · Built cross-functional relationships to enhance sales&leasing channels and overall company performance (Sales, Finance, Product, Customer Ops, Marketing and Legal). · Reduced CSR order entry errors from 25% to 3% through establishing accountability. Show less



ADIB - Abu Dhabi Islamic Bank

• United Arab Emirates
• Banking
• 700 & Above Employee

• Property Operations Manager

  • Feb 2012 - Nov 2017

  · Managing sales& Leasing of “Burooj Views” 39 stories building located in Al-Reem Island, JAWAHER MOHAMED BIN ZAYED PROJECT 50 villas located in Mohamed bin Zayed city- ABU DHAB, AL QARM VILLAGE Abu Dhabi 80 standalone high end villas- ABU DHABI, managing the common facilities, overseeing tenant handovers and ensuring the company's standards are upheld. · Acting as a single point of escalation/ resolution in respect of supplier performance, delivery and/or FM-related personnel issues on the designated sites · Flexibility to respond to a range of different work situations · Contributing to the production of reports and management information for onward transmission within both Property services and other LSEG business units · Familiar with Property Management Systems · Establishing regular interfaces/contact forums with key stakeholders within the designated sites on both a formal and ad-hoc basis · Manage the building operations and ensure smooth running of the following areas. · Determine appropriate training for staff to ensure that skills are developed/maintained relevant to their responsibilities. Ensure that all training, including safety training, is completed in a timely fashion · Manage and implement maintenance requirements for the physical plant systems outlined in the approved annual budget plan · Develop quotations and tenders for procuring equipment, supplies and specialized services · Demonstrating ability to understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures Manual. · Maintaining accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.). · Ensuring that all rents and late fees/check charges are collected, posted and deposited in a timely manner. · Generating necessary legal action, documents and process in accordance with State and Company guidelines. Show less



Manazel Specialists

• United Arab Emirates
• Real Estate
• 1 - 100 Employee

• Senior Sales & Leasing- Property Management

  • May 2010 - Jan 2012

  • Official representative to the Company in all foreign event & exhibitions. • Achieved all income and business targets set by managing individual and team performance. • Managing sales & Leasing of “Dunes Village” a project with Dubai Investment park http://www.dipark.com/SitePages/index.aspx & “AL REEF” community in NEW SHAHAMA ABU DHABI http://www.manazel-re.com/en/projects.php managing the common facilities, overseeing tenant handovers and ensuring the company's standards are upheld. • Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested. • Ensuring detailed snagging working is carried out prior to taking over any properties and new development • Working closely with inter-company departments to ensure information regarding the state of readiness/availability of all managed stock is up to date and accurate to maximize occupancy levels • Confirming all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis. • Dealing with resident concerns and requests on timely basis to ensure resident satisfaction with management. • Managing effective communication between clients, landlords and suppliers in order to forge strong business relationships. • Ensure that all customer complaints are dealt with effectively and to a satisfactory conclusion • In-conjunction with the Group Procurement Department, select, manage and control suppliers and contractors required to secure the delivery of products and services on time, to quality standard and within budget. • Maintaining community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours. • Ensuring that models and market ready apartments are walked daily and communicate any service related needs to maintenance. Show less



LLJ Asset Management LLC

• United Arab Emirates
• Real Estate
• 1 - 100 Employee

• PropertySales Consultant

  • Apr 2008 - Apr 2010

  • Official representative to the Company in all foreign event & exhibitions. • Achieved all income and business targets set by managing individual and team performance • Completing and closing the leases for the tenants • Property viewing • Following up customer calls, emails • Feedback responsibility reporting to the sales manager providing inputs on the customer profile studies • Liaising with SOROUH PROPERTIES handling the leasing and the sales properties’ transfers. • Official representative to the Company in all foreign event & exhibitions. • Achieved all income and business targets set by managing individual and team performance • Completing and closing the leases for the tenants • Property viewing • Following up customer calls, emails • Feedback responsibility reporting to the sales manager providing inputs on the customer profile studies • Liaising with SOROUH PROPERTIES handling the leasing and the sales properties’ transfers.



Al-Futtaim

• United Arab Emirates
• Retail
• 700 & Above Employee

• Sales Specialist

  • May 2006 - Mar 2008

  · Applied communication and negotiation skills to attract different clients · Involved in post-sales customer relationship management collecting customer suggestions, complaints and needs, ensuring their satisfaction · Feedback responsibility reporting to the retail sales manager providing inputs on the customer profile studies · Merchandising responsibility by entering the requisition of the required brands sold coordinating with the warehouse checking stocks against delivery orders · Maintaining the application of the standard operating procedures · Monitoring the achievement of the monthly target and the incentives formulas · Documentation responsibility preparing the cash memos entering, duty rosters and staff HR formalities. Show less



lozan Fashion

• Alexandria Governorate, Egypt

• Operations Manager

  • May 2004 - Sep 2005

  · Managing the sales, storage and shipment department overall production, in addition to HR operational processes in the company · Solely responsible for staff recruitment, evaluation and interviews · Organizing the human resources needs and structure implemented in coordination with temporary staff and preparing salary reviews as well as conducting staff evaluation, training programs and establishing wage incentives · Full responsibility for all company benefits, including health care policies, insurance, medical plans, bonuses, attendance awards, and special awards · Developed a time keeping labor cost system used by cost controllers to maintain construction performance and schedule within budget. · Direct and coordinate activities of projects through delegated subordinates · Estimating production costs and Scheduling work flow · Directing fashions lines, style trends and use of accessories and supervise overall production activities · Leading the exporting operation for company products abroad · Monitoring union-management relations · Hardware maintenance administration. Show less