Corina Nicolae
Customer Success Manager at ASCENDIA S.A.- Claim this Profile
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English Native or bilingual proficiency
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German Limited working proficiency
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Japanese Elementary proficiency
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Romanian Native or bilingual proficiency
Topline Score
Bio
Rodica Ciobanu
I have been working with Corina since she was in a lower position but she's an excellent person to work with: serious, reliable, deep and a very co-operating person, able to provide best work results.
Rodica Ciobanu
I have been working with Corina since she was in a lower position but she's an excellent person to work with: serious, reliable, deep and a very co-operating person, able to provide best work results.
Rodica Ciobanu
I have been working with Corina since she was in a lower position but she's an excellent person to work with: serious, reliable, deep and a very co-operating person, able to provide best work results.
Rodica Ciobanu
I have been working with Corina since she was in a lower position but she's an excellent person to work with: serious, reliable, deep and a very co-operating person, able to provide best work results.
Credentials
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Using Humor In Training to Engage Your Audience
LinkedInAug, 2022- Nov, 2024 -
Build a Company Learning and Development Program
LinkedInJun, 2022- Nov, 2024
Experience
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ASCENDIA S.A.
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Romania
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E-Learning Providers
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1 - 100 Employee
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Customer Success Manager
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Jan 2022 - Present
- Drive the customer's post-sale journey from onboarding to product adoption to expansion to renewal - Follow up with the customer post-sale and maintain regular communication to ensure the well being of the client's journey with Ascendia - Collaborate with development team to ensure customer needs are met and troubleshoot technical issues raised by customers - Gauge customer level engagement with the company and provide feedback to production and sales/marketing teams regarding any product and/or service improvements - Identify upsell and expansion opportunities - Regularly conduct surveys, get external reviews and referrals in order to ensure the financial growth of the company - Supervise and develop the customer success team Show less
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Media Image Group / pressrelations GmbH
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Bucharest, Romania
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Media Analyst & Editor
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Jun 2014 - Jan 2022
- Selected and proofread pieces of news from traditional print and online media, as well as from social media; - Created and sent daily media monitoring reports; - Assisted customers and Key Accounts in tailoring media reports and analyses, so as to better meet the customer’ s needs; - Analyzed pieces of news from points of views such as: main and/or secondary themes, tonality, messages etc. - Selected and proofread pieces of news from traditional print and online media, as well as from social media; - Created and sent daily media monitoring reports; - Assisted customers and Key Accounts in tailoring media reports and analyses, so as to better meet the customer’ s needs; - Analyzed pieces of news from points of views such as: main and/or secondary themes, tonality, messages etc.
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Media Image Group
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Romania
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Information Services
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1 - 100 Employee
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Department Manager (Outsourcing)
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Dec 2014 - Feb 2020
- Coordinating the growing Outsourcing Department - Participating in the selection process of new employees - Providing training for new employees, both in-house and overseas - Coordinating the growing Outsourcing Department - Participating in the selection process of new employees - Providing training for new employees, both in-house and overseas
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pressrelations
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Germany
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Public Relations and Communications Services
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100 - 200 Employee
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Media Manager
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May 2013 - Dec 2014
- Self-initiated quality control using in-house tools and algorithms; - Responded to customer requests and complaints; - Added new online media to the database and updated existing media - Self-initiated quality control using in-house tools and algorithms; - Responded to customer requests and complaints; - Added new online media to the database and updated existing media
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Media Image Group
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Romania
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Information Services
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1 - 100 Employee
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Senior Account Manager
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Apr 2008 - May 2013
- Initiated, maintained and improved relations with the company's customers- Examined incoming mail and redirected them to the appropriate division- Supervised and influenced the construction of monitoring concepts, so that the perfect balance between customer's demand and Media Image products was obtained- Implemented customer's requests and supervised the problems solving process- Coordinated the Client Service Department (made up of 3 people)- Kept records of the customers' complaints- Kept records of short term orders- Coordinated special, short-term projects, drawn up at the customer's request (e.g.: press files, cumulative reports, quantitative reports), which involved coordinating teams of up to 6 people- Managed crisis situations and coordinated real time monitoring projects (assembled and coordinated the teams involved, teams of up to 10 people) Show less
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Junior Account Manager
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Mar 2008 - Apr 2008
- Initiated, maintained and improved relations with the company's customers- Examined incoming mail and redirected them to the appropriate division- Implemented customer's requests and supervised the problems solving process- Kept records of the customers' complaints- Kept records of short term orders- Participated in special, short term projects drawn up for the company's customers
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Translation Department Manager
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Aug 2006 - Mar 2008
- Translating from Romanian into English summaries of articles featured by the central and regional press on various fields of interest (oil&gas, health, FMCG, real estate, telecommunications, banking, automotive etc.)- Sending the daily monitoring reports in English and French to the company's customers- Supervising and coordinating the translations team (6 people)- Involvement in the translators recruitment process- Receiving and relaying feedback from the Client Service Department- Active involvement in the continuous training of the translations team Show less
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Translator-Editor
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Aug 2005 - Aug 2006
- Translating from Romanian into English summaries of articles featured by the central press - Editing and translating summaries of articles featured by regional newspapers (financial-banking, tobacco, telecommunications, insurances, electronics, home appliances, constructions, oil and gas and others)
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Translator
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Aug 2004 - Aug 2005
- Translating from Romanian into English summaries of articles featured by the central press on various fields of interest: financial-banking, insurances, telecommunications, FMCG, oil&gas, tobacco, soft drinks, constructions, electronics, home appliances etc.
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Ralcom Exhibitions
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Bucharest, Romania
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Guide
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Sep 2004 - Oct 2004
- Welcoming, registering and assisting foreign delegates attending the 2004 Universal Postal Union Congress - Welcoming, registering and assisting foreign delegates attending the 2004 Universal Postal Union Congress
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Education
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2000 - 2004
Universitatea „Spiru Haret” din București
Bachelor's degree, English and Japanese -
1996 - 2000
"Ion Creanga" High School
Baccalaureate, Japanese and English
Community
