Yvonne Lekalakala
Business Development Manager at FCM Travel South Africa- Claim this Profile
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English Native or bilingual proficiency
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Afrikaans Limited working proficiency
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Sotho, Southern Limited working proficiency
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Tswana Native or bilingual proficiency
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Bemba Native or bilingual proficiency
Topline Score
Bio
Mavis Jacobs
If you are looking to travel anywhere, please do not hesitate to contact Yvonne Lekalakala at Pentravel. She knows her stuff, is quick in response and will get you the best deal possible for your needs, I will most definitely recommend her to friends and family and have done so in the past! Thanks Yvonne for making our travels running smoothly and answering all our questions!
Stephen Ayling
I first met Yvonne in the Pentravel Office in Hillcrest and at the time enquired about an MSC cruise from Durban to Venice. All went well and then horror of horrors, she got transferred to the Pentravel Johannesburg Office. That seemed to be no problem as we resorted to email and telephone calls and everything was taken care of professionally and very efficiently. What really stood out in this period was the instantaneous advice on what the various on-board drinks packages really gave you, plus a break down on all the excursions which we booked before boarding. The trip to Petra wasn't cheap but what an experience! Even better still was coming to our rescue with a hospitality voucher in Dubai when we faced a 10 hour wait between flights, not to mention booking us a hotel in Venice right beside St.Marks Square and the water buses....... what more could you ask for? Yvonne may be based in Johannesburg now but she'll be my first port of call for my next package trip!
Loryn Holmes
Since Yvonne joined Pentravel, she has embraced the dynamic & at times, overwhelming, role of a Travel Expert with such ease! Yvonne is incredibly ambitious and teamed with patience and understanding the importance of customer experience, it is no wonder she is one of the top performing new agents at Pentravel. She is an asset not only to her team in Hillcrest, KZN but to all at Pentravel & know that when you book your travels with her, she'll create a WOW experience.
Mavis Jacobs
If you are looking to travel anywhere, please do not hesitate to contact Yvonne Lekalakala at Pentravel. She knows her stuff, is quick in response and will get you the best deal possible for your needs, I will most definitely recommend her to friends and family and have done so in the past! Thanks Yvonne for making our travels running smoothly and answering all our questions!
Stephen Ayling
I first met Yvonne in the Pentravel Office in Hillcrest and at the time enquired about an MSC cruise from Durban to Venice. All went well and then horror of horrors, she got transferred to the Pentravel Johannesburg Office. That seemed to be no problem as we resorted to email and telephone calls and everything was taken care of professionally and very efficiently. What really stood out in this period was the instantaneous advice on what the various on-board drinks packages really gave you, plus a break down on all the excursions which we booked before boarding. The trip to Petra wasn't cheap but what an experience! Even better still was coming to our rescue with a hospitality voucher in Dubai when we faced a 10 hour wait between flights, not to mention booking us a hotel in Venice right beside St.Marks Square and the water buses....... what more could you ask for? Yvonne may be based in Johannesburg now but she'll be my first port of call for my next package trip!
Loryn Holmes
Since Yvonne joined Pentravel, she has embraced the dynamic & at times, overwhelming, role of a Travel Expert with such ease! Yvonne is incredibly ambitious and teamed with patience and understanding the importance of customer experience, it is no wonder she is one of the top performing new agents at Pentravel. She is an asset not only to her team in Hillcrest, KZN but to all at Pentravel & know that when you book your travels with her, she'll create a WOW experience.
Mavis Jacobs
If you are looking to travel anywhere, please do not hesitate to contact Yvonne Lekalakala at Pentravel. She knows her stuff, is quick in response and will get you the best deal possible for your needs, I will most definitely recommend her to friends and family and have done so in the past! Thanks Yvonne for making our travels running smoothly and answering all our questions!
Stephen Ayling
I first met Yvonne in the Pentravel Office in Hillcrest and at the time enquired about an MSC cruise from Durban to Venice. All went well and then horror of horrors, she got transferred to the Pentravel Johannesburg Office. That seemed to be no problem as we resorted to email and telephone calls and everything was taken care of professionally and very efficiently. What really stood out in this period was the instantaneous advice on what the various on-board drinks packages really gave you, plus a break down on all the excursions which we booked before boarding. The trip to Petra wasn't cheap but what an experience! Even better still was coming to our rescue with a hospitality voucher in Dubai when we faced a 10 hour wait between flights, not to mention booking us a hotel in Venice right beside St.Marks Square and the water buses....... what more could you ask for? Yvonne may be based in Johannesburg now but she'll be my first port of call for my next package trip!
Loryn Holmes
Since Yvonne joined Pentravel, she has embraced the dynamic & at times, overwhelming, role of a Travel Expert with such ease! Yvonne is incredibly ambitious and teamed with patience and understanding the importance of customer experience, it is no wonder she is one of the top performing new agents at Pentravel. She is an asset not only to her team in Hillcrest, KZN but to all at Pentravel & know that when you book your travels with her, she'll create a WOW experience.
Mavis Jacobs
If you are looking to travel anywhere, please do not hesitate to contact Yvonne Lekalakala at Pentravel. She knows her stuff, is quick in response and will get you the best deal possible for your needs, I will most definitely recommend her to friends and family and have done so in the past! Thanks Yvonne for making our travels running smoothly and answering all our questions!
Stephen Ayling
I first met Yvonne in the Pentravel Office in Hillcrest and at the time enquired about an MSC cruise from Durban to Venice. All went well and then horror of horrors, she got transferred to the Pentravel Johannesburg Office. That seemed to be no problem as we resorted to email and telephone calls and everything was taken care of professionally and very efficiently. What really stood out in this period was the instantaneous advice on what the various on-board drinks packages really gave you, plus a break down on all the excursions which we booked before boarding. The trip to Petra wasn't cheap but what an experience! Even better still was coming to our rescue with a hospitality voucher in Dubai when we faced a 10 hour wait between flights, not to mention booking us a hotel in Venice right beside St.Marks Square and the water buses....... what more could you ask for? Yvonne may be based in Johannesburg now but she'll be my first port of call for my next package trip!
Loryn Holmes
Since Yvonne joined Pentravel, she has embraced the dynamic & at times, overwhelming, role of a Travel Expert with such ease! Yvonne is incredibly ambitious and teamed with patience and understanding the importance of customer experience, it is no wonder she is one of the top performing new agents at Pentravel. She is an asset not only to her team in Hillcrest, KZN but to all at Pentravel & know that when you book your travels with her, she'll create a WOW experience.
Experience
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FCM Travel South Africa
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South Africa
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Travel Arrangements
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1 - 100 Employee
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Business Development Manager
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Nov 2021 - Present
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inAfrica Travel
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South Africa
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Travel Arrangements
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Business Development Consultant
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Jan 2021 - Jan 2022
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Novo Digm Digital
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City of Johannesburg, Gauteng, South Africa
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Independent Business Development Consultant
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Jun 2020 - Jan 2022
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Flight Centre Business Travel South Africa
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South Africa
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Travel Arrangements
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1 - 100 Employee
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Business Development Manager
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Jan 2020 - May 2020
B2B Sales – Acquisition of New Business o Independent generation, research & qualification of business/sales opportunities o Combo Prospecting o Excellent Business Proposal Writing and Presentation skills o Professional networking, internal & external to the Travel Industry o Consistent management of a healthy Sales Pipeline o Strong conversion ratio o Identifying growth opportunities through conferences, seminars & similar events Maintenance and Growth of Client Portfolio o Client Implementation o The building, management, and strengthening of multilevel relationships - solid experience with C-Level Engagement o Travel Policy, Best Practice & Duty of Care consultation o Social Selling o Work hand in hand with the Operations Team to ensure client retention and maximize customer satisfaction o Weekly Sales Meeting; Monthly 1-on-1 Status Meeting Show less
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The Travel Group
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South Africa
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Travel Arrangements
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1 - 100 Employee
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Business Development Key Account Manager
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Mar 2019 - Jan 2020
B2B Sales – Acquisition of New Business o Independently generated, researched & qualified potential business/sales opportunities o Successfully identified & responded to RFPs – won/was awarded Tenders o Consulted on the applicability/efficacy of Online Booking Tools to specific client travel needs/volumes o Actively grew my professional network, internal & external to the Travel Industry o Built a solid Pipeline within 6 months o Maintained an excellent conversion ratio o Identified opportunities to grow the business’ visibility through conferences, exhibitions, membership alliances, chambers of commerce, etc. Maintenance and Growth of Client Portfolio o Drew up Travel Status Reports that highlighted overall travel behavior inclusive of spend, missed savings/opportunities for saving & estimated projected travel spend based on historical trend o Identified business areas of improvement through scheduled client-touch meeting o Hosted Client Engagement events with Travel Industry Suppliers: breakfasts, lunches, dinners, overnights, spas, music festivals, etc. o Worked hand in hand with the Operations Team to ensure client retention and maximize customer satisfaction o Weekly Sales Meeting; Monthly 1-on-1 Status Meeting Show less
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Pentravel
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South Africa
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Travel Arrangements
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100 - 200 Employee
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Travel Agent
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Sep 2015 - Feb 2019
• Communication: understanding client needs, empathising and speaking effectively • Persuasiveness, assertiveness and information sharing • Networking • Leisure Travel Sales: selling solutions • Client management: Customer service, customer focus and retention • Attention to detail • Planning and organisation • Experienced with industry booking systems and marketing techniques • Complaints & grievance management • Supplier Management • Retention of competitor and market knowledge • Initiative, self-sufficiency, business acumen and creativity • Working effectively in a team to achieve goals Show less
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BNI Global
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United States
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Business Consulting and Services
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700 & Above Employee
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Growth Coordinator – Velocity Chapter
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Apr 2017 - Sep 2017
• Leadership: lead the chapter through the implementation of chapter growth strategies• Creativity & Innovation: planned & motivated the chapter with new and exciting ways to present their business offering in their weekly presentation slots • Presentation: set goals for chapter growth • Business-to-business networking• Recruitment and Retention: encouraged daily implementation of accepted growth strategies in order to reach chapter goals
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President – Velocity Chapter
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Oct 2016 - Mar 2017
• Leadership: lead the chapter’s Leadership Team to effectively execute their roles and responsibilities • Presentation: executed a weekly meeting agenda within the guidelines and specifications of BNI• Conflict management and resolution • Business-to-business networking• Recruitment and Retention: worked hand in hand with the chapter Growth Coordinator to grow the chapter membership and retain membership
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Vice President – Velocity Chapter
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Apr 2016 - Sep 2016
• Business-to-business networking• Presentation: gathered chapter statistics and presented them weekly • Leadership: planned and chaired Leadership Team meetings and compiled minutes • Recruitment
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Eskom Holdings SOC Ltd
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Utilities
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700 & Above Employee
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System Engineer
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Aug 2009 - Jul 2014
• Financial and Budget Management: composed and presented Capital Expenditure reports for sustainability and capability improvement projects • Tender Specification and Evaluation: provided technical specifications on Request For Tender (RFT) documents and executed technical evaluation of tender submission documents • Research & Innovation: consistently kept abreast of new and existing technologies within my field • Adaptable: demonstrated ability to fit well into an ever-changing team dynamic • Team work & Interpersonal Skills: worked well within a diverse and dynamic group of stakeholders in order to execute numerous maintenance and capability improvement projects • Communication and Presentation: presented Project and Budget Proposals to Senior Management team • Strategic Planning: ensured long term health and reliability of systems under my care by identifying, planning, executing and commissioning of projects that either sustained or bettered the Life of Plant • Highly numerate • Able to prioritise work in order to meet deadlines • Ability to learn on the job Show less
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Education
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2003 - 2008
University of Cape Town
BSc Eng, Electrical and Electronics Engineering -
1998 - 2002
Capricorn High School
Community
