Niraj Chauhan
Technical Support Engineer at Crest Data Systems- Claim this Profile
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English Professional working proficiency
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Hindi Professional working proficiency
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Gujarati Professional working proficiency
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Marathi Full professional proficiency
Topline Score
Bio
Credentials
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Splunk Basic Fundamental
Splunk
Experience
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Crest Data Systems
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United States
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Information Technology & Services
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700 & Above Employee
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Technical Support Engineer
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Oct 2021 - Present
Helping customers through configuration/performance/search issues within the product. Investigated issues for software bugs, reproduced environments and issues to properly investigate. • Used my knowledge of windows, *nix, Aws, Azure, Cloud security, GCP, active directory, IIS, storage and networking to assist customers be successful through their reported requests and challenges. • Mastered new product technologies and features. Helping customers through configuration/performance/search issues within the product. Investigated issues for software bugs, reproduced environments and issues to properly investigate. • Used my knowledge of windows, *nix, Aws, Azure, Cloud security, GCP, active directory, IIS, storage and networking to assist customers be successful through their reported requests and challenges. • Mastered new product technologies and features.
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PMC Retail
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Operation Support – L2 Analyst
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Sep 2020 - Oct 2021
Responsible for installation of releases through windows batch scripting to EPOS for retail environment. • Troubleshoot the problems on Remote (Remote tools such as Ring Central, RDM, VNC Tight, VOIP Line (CISCO) or on mail. • Working on XML and HTML files in case failure, identify an issue and editing to process accurately • Providing 2nd level support to all incidents related to Oracle based Epos system. • Microsoft Outlook configuration and troubleshooting of ver. 2007/2010/2016… Show more Responsible for installation of releases through windows batch scripting to EPOS for retail environment. • Troubleshoot the problems on Remote (Remote tools such as Ring Central, RDM, VNC Tight, VOIP Line (CISCO) or on mail. • Working on XML and HTML files in case failure, identify an issue and editing to process accurately • Providing 2nd level support to all incidents related to Oracle based Epos system. • Microsoft Outlook configuration and troubleshooting of ver. 2007/2010/2016 and above, • Handling the clients query on telephone and managing their query and daily update in Sales Force ticketing tool. • Performed technical support, including escalation of problem and incidents identification with subsequent resolutions. • Generating XML file on client request in UAT environment. • Liaise at stores and other IT personnel for resolution • Ensured functionality of EPOS systems throughout clients by regular checks and maintenance. • Responsible for editing registry in case of failure any peripheral to EPOS and user logins. • Add and remove tills & stores on the database system and in active directory. • Deploying printer on client machines by using printer server and updating group policy • Troubleshooting database related queries using SQL server management studio and query analyzer and also performing day-to-day server replication checks • Maintain SLA for all the customers and escalate problem to third line support team through phone or email. • Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. • Coordinating with L3 and problem management to work on problem incidents • Working on Incident management cycle. • Coordinate with on site engineer when hardware or software issue flag off. • Involved in Knowledge management • Deployment, releases, User Support, Resolving Issues and Reporting. Show less Responsible for installation of releases through windows batch scripting to EPOS for retail environment. • Troubleshoot the problems on Remote (Remote tools such as Ring Central, RDM, VNC Tight, VOIP Line (CISCO) or on mail. • Working on XML and HTML files in case failure, identify an issue and editing to process accurately • Providing 2nd level support to all incidents related to Oracle based Epos system. • Microsoft Outlook configuration and troubleshooting of ver. 2007/2010/2016… Show more Responsible for installation of releases through windows batch scripting to EPOS for retail environment. • Troubleshoot the problems on Remote (Remote tools such as Ring Central, RDM, VNC Tight, VOIP Line (CISCO) or on mail. • Working on XML and HTML files in case failure, identify an issue and editing to process accurately • Providing 2nd level support to all incidents related to Oracle based Epos system. • Microsoft Outlook configuration and troubleshooting of ver. 2007/2010/2016 and above, • Handling the clients query on telephone and managing their query and daily update in Sales Force ticketing tool. • Performed technical support, including escalation of problem and incidents identification with subsequent resolutions. • Generating XML file on client request in UAT environment. • Liaise at stores and other IT personnel for resolution • Ensured functionality of EPOS systems throughout clients by regular checks and maintenance. • Responsible for editing registry in case of failure any peripheral to EPOS and user logins. • Add and remove tills & stores on the database system and in active directory. • Deploying printer on client machines by using printer server and updating group policy • Troubleshooting database related queries using SQL server management studio and query analyzer and also performing day-to-day server replication checks • Maintain SLA for all the customers and escalate problem to third line support team through phone or email. • Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. • Coordinating with L3 and problem management to work on problem incidents • Working on Incident management cycle. • Coordinate with on site engineer when hardware or software issue flag off. • Involved in Knowledge management • Deployment, releases, User Support, Resolving Issues and Reporting. Show less
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StayinFront
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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System Analyst
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Jul 2018 - Aug 2020
• Performed deep performances and latency analysis identifying root causes. • Monitoring and support Prod, QA, UAT and Dev environments, including VMs as well as hosted applications. • Engaged closely with Developer, Project manager and ops team to plan and prioritize the test strategy to ensure timely delivery of features, updates and releases. • Investigating root cause and technical impact of customers issues of high complexity and /or urgency for escalating issues. • Monitored… Show more • Performed deep performances and latency analysis identifying root causes. • Monitoring and support Prod, QA, UAT and Dev environments, including VMs as well as hosted applications. • Engaged closely with Developer, Project manager and ops team to plan and prioritize the test strategy to ensure timely delivery of features, updates and releases. • Investigating root cause and technical impact of customers issues of high complexity and /or urgency for escalating issues. • Monitored and maintained systems on Linux and Windows servers supporting critical applications. • Administration of applications servers and Database server • Worked on client/server, Mobile, VMware, HP-QC, SpiraTest and AWS tools such as EC2, S3 Bucket etc. • Provided solutions to operations issues for users of various clients and platforms, working closely via email, live chat and web teleconference with end users. • Deploying and testing new product offerings prior to release to assist development team in bug identification. • Configuring Auto scaling, ELB (Elastic Load balancer), ALB (Application Load balancer), Monitor magic server, watchdog. Show less • Performed deep performances and latency analysis identifying root causes. • Monitoring and support Prod, QA, UAT and Dev environments, including VMs as well as hosted applications. • Engaged closely with Developer, Project manager and ops team to plan and prioritize the test strategy to ensure timely delivery of features, updates and releases. • Investigating root cause and technical impact of customers issues of high complexity and /or urgency for escalating issues. • Monitored… Show more • Performed deep performances and latency analysis identifying root causes. • Monitoring and support Prod, QA, UAT and Dev environments, including VMs as well as hosted applications. • Engaged closely with Developer, Project manager and ops team to plan and prioritize the test strategy to ensure timely delivery of features, updates and releases. • Investigating root cause and technical impact of customers issues of high complexity and /or urgency for escalating issues. • Monitored and maintained systems on Linux and Windows servers supporting critical applications. • Administration of applications servers and Database server • Worked on client/server, Mobile, VMware, HP-QC, SpiraTest and AWS tools such as EC2, S3 Bucket etc. • Provided solutions to operations issues for users of various clients and platforms, working closely via email, live chat and web teleconference with end users. • Deploying and testing new product offerings prior to release to assist development team in bug identification. • Configuring Auto scaling, ELB (Elastic Load balancer), ALB (Application Load balancer), Monitor magic server, watchdog. Show less
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Education
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2015 - 2017
P. R. Pote (Patil) College of Engg & Management,Amravati.
Master of Engineering, Computer Software Engineering -
2006 - 2010
HVPM COET AMRAVATI
Bachelor of Engineering - BE, Computer Science and Engineering
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