Experience

Simpplr

• United States
• Software Development
• 300 - 400 Employee

• Director, Customer Success

  • Jan 2021 - Present

  Redwood City

• Manager, Customer Success

  • Dec 2019 - Dec 2020

  Redwood City Simpplr is today’s modern employee intranet. Our software helps companies engage their workforce by streamlining internal communication and forging employee connections. Simpplr partners with many leading brands, including Workday, AAA, Vertex Pharmaceuticals, DocuSign, Eurostar, and Columbia University. Our customers are improving productivity, increasing employee engagement, and reducing employee turnover. More importantly, the improved internal communication is helping employees find… Show more Simpplr is today’s modern employee intranet. Our software helps companies engage their workforce by streamlining internal communication and forging employee connections. Simpplr partners with many leading brands, including Workday, AAA, Vertex Pharmaceuticals, DocuSign, Eurostar, and Columbia University. Our customers are improving productivity, increasing employee engagement, and reducing employee turnover. More importantly, the improved internal communication is helping employees find work meaningful and fulfilling. Simpplr prides itself on its stunning user experience. Our product’s employee adoption rates are multiples higher than industry averages. It’s easy to use and administer. And it integrates well with other world-class cloud-based technologies.



Solvvy from Zoom

• United States
• Internet Publishing
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2017 - Dec 2019

  San Francisco Bay Area Solvvy delivers an effortless customer self-service experience built on a powerful artificial intelligence and machine learning engine. Our customers range from B2B, B2C and eCommerce, like Amazon, Blue Apron, GoFundMe, Headspace, Twilio, Weebly, Ring and other companies looking to scale their support operations efficiently while decreasing customer effort - A keen and genuine interest to help customers to be successful and to retain and grow the partnership over long-term. - An… Show more Solvvy delivers an effortless customer self-service experience built on a powerful artificial intelligence and machine learning engine. Our customers range from B2B, B2C and eCommerce, like Amazon, Blue Apron, GoFundMe, Headspace, Twilio, Weebly, Ring and other companies looking to scale their support operations efficiently while decreasing customer effort - A keen and genuine interest to help customers to be successful and to retain and grow the partnership over long-term. - An ability to perform under pressure and meet/exceed expectations, executing high-quality results in a diverse and ambiguous environment while prioritizing and managing multiple responsibilities. - Work with internal and external teams to ensure projects are delivered per requirements with high quality in a timely fashion. - Collaborate closely with cross-functional stakeholders to define scope, goals and deliverables in alignment with customers' goals. - A strong business acumen and professionalism, excellent presentation and communication skills, highly detail-oriented with dedicated strong work ethics - Highly experienced in scaling client journey and partnership engagement from inception to long-term sustainability Show less



GuideSpark

• United States
• Software Development
• 1 - 100 Employee

• Senior Customer Success Manager

  • Oct 2013 - Dec 2016

  Menlo Park, CA Actively manage up to 55 enterprise accounts totaling $1.6M ARR and upwards of 150 projects during peak business season. Cultivate on-going customer relationship and engagement and ensure customer satisfaction, growth and retention through superior execution and successful product launch and adoption. Proactively collaborate with cross-functional teams through complex implementation process on timely solution delivery and customer enablement. Advise customers on effective reach campaign… Show more Actively manage up to 55 enterprise accounts totaling $1.6M ARR and upwards of 150 projects during peak business season. Cultivate on-going customer relationship and engagement and ensure customer satisfaction, growth and retention through superior execution and successful product launch and adoption. Proactively collaborate with cross-functional teams through complex implementation process on timely solution delivery and customer enablement. Advise customers on effective reach campaign strategy and engagement for optimal adoption of product. Closely mentor, train and guide new customer success managers. Organize and lead training with cross functional teams resulting in efficient and effective knowledge sharing and providing a resourceful FAQ forum. Show less



GuideSpark

• United States
• Software Development
• 1 - 100 Employee

• Operations, Manager

  • Oct 2012 - Aug 2013

  Menlo Park, CA Provided infrastructure support for a dynamic, early stage and fast growing company. Responsible for daily operations including IT interface, HR, office management, accounting interface & exec administration. Successfully relocated entire company to 5x larger facility, managed IT activities, implemented infrastructure support, furnished the entire office. Assisted in securing Series A investment funding, managed investment relations and board events.



FLEX College Prep

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Director, In-Home Private Tutoring Customer Success

  • Jan 2010 - Aug 2012

  Los Altos, CA Launched a new business sector, In-Home Private Tutoring, achieving over $50K revenue in a year. Reached over 1,500 target families and increased awareness of the company in six new zip code areas. Managed private personalized tutoring service, resulting in consistent repeat business.



Hart Systems

• IT Services and IT Consulting
• 1 - 100 Employee

• Dir. Product Development

  • Apr 2008 - Aug 2011

  Developed on-line time management product for groups like family and teams, based on over 20,000 different lifestyle. Close collaboration with Engineers in developing user-friendly UI. Assisted in developing of an on-line application that syncs all different types of communication applications such as gmail, outlook, yahoo emails.