Experience

QSR Automations

• United States
• Software Development
• 100 - 200 Employee

• Director Of Business Development EMEA

  • Jan 2020 - Present

• Head Of Business Development

  • 2018 - Jan 2020



Call Systems Technology Limited

• United Kingdom
• Communications Equipment Manufacturing
• 1 - 100 Employee

• Head Of Business Development

  • Feb 2017 - Sep 2018

  Within this role I took responsibility for all new business sales for QSR division of Call Systems Technology sales. Responsibilities include: • Full end to end control of all new business sales cycles, from initial contact to account hand over • Responsibility for pricing strategy for new clients in line with profit/ revenue expectations • Strategic targeted sales activity across two product lines • Training and management of direct report • Personal management of large opportunities, extended sales cycles and pilots • Forming and maintaining C-Level relationships within key prospects • Networking at industry events and trade shows to further strengthen opportunities• Forecasting annual revenue expectations for business development department • Presenting solution based proposals individually tailored to each customer • Management and implementation of large national prospecting campaign• Implementation of new pricing structure and communication strategy

• Business Development Manager

  • Apr 2014 - Jan 2017

  This role saw me take responsibility for multiple accounts within the QSR division of Call Systems Technology as well as seek new business opportunities. Responsibilities include: • Meeting annual sales targets and monthly revenue expectations • Account management overseeing 15 key accounts• Ensuring profitability targets are met through all sales and service revenue activities • Holding regular account reviews with clients to meet and asses needs • Identifying new revenue opportunities for business development • Networking at industry events to increase customer base• Holding new sales meetings and product demonstrations based on client requirements• Ensuring service delivery standards are met for clients and being an escalation point for technical issues

• Sales Executive

  • Nov 2012 - Apr 2014

  This was a graduate internal sales position teaching me the fundamentals of the sales process and sales administration. This role included personal sales targets for communications division at Call Systems Technology. Responsibilities include: • Meeting annual sales targets and monthly revenue expectations • Identifying and contacting prospects through cold calls and emails• Working with the marketing team to assist with targeted campaigns • Being the first point of contact for incoming sales enquires • Distributing leads to business development team based on market sector • Quoting prospects in line with company guidelines/ profitability expectations • Updating and maintaining the CRM • Supporting the business development team through sales administration• Attending trade shows as a supplier



Merlin Entertainments

• United Kingdom
• Entertainment
• 700 & Above Employee

• Guest Services Team Leader

  • Sep 2009 - Dec 2012

  This role saw me take on the duty management shifts for the Guest Services team at Thorpe Park as well as managing the long term success of the department. Responsibilities include:• Duty management of Guest services team • Handling all escalation complaints across entire park • Responsibility for customer satisfaction for up to 13,000 guests • Ensuring KPI’s in relation to guest satisfaction scores are met and exceeded• Ensuring SLA’s for post visit contacts are maintained • Management of refund system • Hiring, training and performance management of Guest Services team• Keeping staff spend on target and in line with customer volumes • Being a central customer service contact for all senior management and having input into the daily operational strategy

• Admissions Team Leader

  • Mar 2007 - Sep 2009

  This role saw me take on the duty management shifts for the Admissions team at Thorpe Park as well as managing the long term success of the department. Responsibilities include:• Duty management of Admissions team• Ensuing up to 15,000 customer daily flowed through the admission process• Management of up to £30,000 cash daily • Cashing up hosts and checking for errors • Managing ticket stock of £500,000• Training and development for hosts