Experience

Webflow

• United States
• Software Development
• 500 - 600 Employee

• Technical Support Specialist

  • Mar 2021 - Present



BigCommerce

• United States
• Software Development
• 700 & Above Employee

• Product Support Engineer

  • Jun 2020 - Mar 2021

• Senior Technical Support Specialist

  • Mar 2019 - Jun 2020

• Technical Support Representative

  • Jul 2018 - Mar 2019



SAP Ariba

• Germany
• Software Development
• 700 & Above Employee

• Technical Support Specialist

  • Oct 2017 - Mar 2018

  Provided direct technical and functional assistance to customers.Worked with customers to identify and resolve reported system defects.De-escalating high priority requests to meet customer's expectations and terms.Provided internal and external user support for application issues of a technical and functional nature.Maintained consistent, regular communication with customers regarding the status of their requests.

• Senior Procurement Operations Specialist

  • Jun 2016 - Sep 2017

  Provide inbound application and functional support for Quadrem and the Ariba NetworkAssist suppliers with site navigation and system troubleshootingProvide training for new employees



Fairfax Media

• Australia
• Online Media
• 700 & Above Employee

• Digital Support Coordinator

  • Feb 2009 - Aug 2015

  Provided technical support for domain.com.au, commercialrealestate.com.au and drive.com.au Monitored online fraudulent activity Diagnosed and resolved technical queries Maintained customer database – Salesforce Assisted Real Estate agents with creating online advertisements Provided technical support for domain.com.au, commercialrealestate.com.au and drive.com.au Monitored online fraudulent activity Diagnosed and resolved technical queries Maintained customer database – Salesforce Assisted Real Estate agents with creating online advertisements



Stream Communications

• Sydney, Australia

• Customer Care Representative

  • Sep 2008 - Feb 2009

  Co-ordinate onsite installations of home entertainment systems between the customer and technical support Schedule and route work for the technical team Provide first level customer support Key in order entries Co-ordinate onsite installations of home entertainment systems between the customer and technical support Schedule and route work for the technical team Provide first level customer support Key in order entries



The Harbour Agency Pty Ltd

• Australia
• 1 - 100 Employee

• Payroll Administrator

  • Jun 2008 - Sep 2008

  Answer general queries from band managers and music venue promoters Generate and send out invoices Prepare bank deposits Prepare pay sheets for employees Maintain accurate information records using MYOB Answer general queries from band managers and music venue promoters Generate and send out invoices Prepare bank deposits Prepare pay sheets for employees Maintain accurate information records using MYOB



News Corp

• Technology, Information and Media
• 700 & Above Employee

• Sales Representative

  • Mar 2008 - Jun 2008

  Answer queries from customers wanting to place advertisements in the Daily Telegraph or their local newspaper Create and design classified advertisements Handle customer complaints Up-sell products and services Answer queries from customers wanting to place advertisements in the Daily Telegraph or their local newspaper Create and design classified advertisements Handle customer complaints Up-sell products and services



BSA Limited.

• Australia
• Telecommunications
• 300 - 400 Employee

• Operations Coordinator

  • Aug 2004 - Mar 2008

  Coordinate job assignments for technicians within State/Regional locations Answer queries from Telstra / Foxtel technicians and customers Update log reports for Foxtel management Provide on-the-job training for new employees Data Entry Coordinate job assignments for technicians within State/Regional locations Answer queries from Telstra / Foxtel technicians and customers Update log reports for Foxtel management Provide on-the-job training for new employees Data Entry