Marcos José Ferreira Junior
Senior Technical Support Engineer at Exago Inc.- Claim this Profile
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Bio
Raiza Claudino
Marcos was always eager to find the best strategy to solve any problem that come across our team. I'm amazed by his ability to find clean and smart solutions, which made him a go-to resource on our team. Aside from his skills, what I appreciate most is how reliable, committed and honest he is! A man with a great sense of humor even during turbulent times. I happily recommend him here on LinkedIn, as a professional and as a friend!
Raiza Claudino
Marcos was always eager to find the best strategy to solve any problem that come across our team. I'm amazed by his ability to find clean and smart solutions, which made him a go-to resource on our team. Aside from his skills, what I appreciate most is how reliable, committed and honest he is! A man with a great sense of humor even during turbulent times. I happily recommend him here on LinkedIn, as a professional and as a friend!
Raiza Claudino
Marcos was always eager to find the best strategy to solve any problem that come across our team. I'm amazed by his ability to find clean and smart solutions, which made him a go-to resource on our team. Aside from his skills, what I appreciate most is how reliable, committed and honest he is! A man with a great sense of humor even during turbulent times. I happily recommend him here on LinkedIn, as a professional and as a friend!
Raiza Claudino
Marcos was always eager to find the best strategy to solve any problem that come across our team. I'm amazed by his ability to find clean and smart solutions, which made him a go-to resource on our team. Aside from his skills, what I appreciate most is how reliable, committed and honest he is! A man with a great sense of humor even during turbulent times. I happily recommend him here on LinkedIn, as a professional and as a friend!
Experience
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Exago Inc.
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United States
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Software Development
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1 - 100 Employee
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Senior Technical Support Engineer
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Sep 2021 - Present
• Focal point for the Support team new hire onboarding process.• Level 2 technical support to Exago, Inc. customers.• Answering Exago, Inc. customers' inquiries.• Troubleshooting issues related to the Exago, Inc. products.
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Support Engineer
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Sep 2020 - Aug 2021
• Level 2 technical support to Exago, Inc. customers.• Answering to Exago, Inc. customers enquiries.• Troubleshooting issues related to the Exago, Inc. products.
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Fidessa
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United Kingdom
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Software Development
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400 - 500 Employee
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Delivery Engineer
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May 2017 - Sep 2020
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SKY Brasil
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Brazil
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Broadcast Media Production and Distribution
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700 & Above Employee
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Analista de Sistemas
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Apr 2009 - Apr 2017
Participação nos projetos de billing desde concessão de campanhas promocionais à disponibilização de novos produtos para comercialização. Plantonista da equipe de Core Systems. Participação nos projetos de billing desde concessão de campanhas promocionais à disponibilização de novos produtos para comercialização. Plantonista da equipe de Core Systems.
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BASF
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Germany
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Chemical Manufacturing
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700 & Above Employee
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Estagiário
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Aug 2007 - Dec 2008
Participação em projetos de e-commerce e BPM (Business Process Management); ponto focal na América do Sul para desenvolvimento, manutenção e análise de indicadores de desempenho; implementação de interfaces EDI (Electronic Data Interchange) para parceiros logísticos, atendimento e suporte ao cliente para interfaces de System-to-System e integrações com SAP/R3. Participação em projetos de e-commerce e BPM (Business Process Management); ponto focal na América do Sul para desenvolvimento, manutenção e análise de indicadores de desempenho; implementação de interfaces EDI (Electronic Data Interchange) para parceiros logísticos, atendimento e suporte ao cliente para interfaces de System-to-System e integrações com SAP/R3.
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Alstom
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France
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Rail Transportation
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700 & Above Employee
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Estagiário
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2007 - 2007
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Estagiário
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2007 - 2007
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Education
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2005 - 2009
Universidade de São Paulo
Bacharel, Sistemas de Informação
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