Experience

Eastern Institute of Technology

• New Zealand
• Higher Education
• 300 - 400 Employee

• Senior Lecturer

  • Oct 2018 - Present



SamuelEkundayo.com

• Transformational Speaker & Life Coach

  • Dec 2016 - Present



Eastern Institute of Technology (EIT)

• Lecturer

  • Feb 2016 - Dec 2016



Sush Mobile

• Agile Business Analyst

  • Oct 2014 - Feb 2016

  Sush Mobile develops end-to-end mobile solutions, specialising in apps for Android, iOS, and Windows Phone, for businesses primarily in the enterprise space, integrating business requirements, strategic planning, user experience and interface design, with multi-platform development, infrastructure development and integration, and dedicated support services. My role as a Business Analyst with the company includes:- Assisting with Pre Sales and strategy workshops to help businesses create… Sush Mobile develops end-to-end mobile solutions, specialising in apps for Android, iOS, and Windows Phone, for businesses primarily in the enterprise space, integrating business requirements, strategic planning, user experience and interface design, with multi-platform development, infrastructure development and integration, and dedicated support services. My role as a Business Analyst with the company includes:- Assisting with Pre Sales and strategy workshops to help businesses create solutions that provides value and fit their business process- Scoping and prioritising product features- Writing user stories and acceptance criteria- Liaising with stakeholders to define scope and requirements- Idea generation and development- End to end Business Analysis on Mobile development projects including requirements gathering, requirements validation, testing and deployment- Strong working relationships with solution architects, project managers, data architects and business stakeholders.- Liaise with UI/UX team to produce Wireframes or prototypes based on project requirements- Assisting with product backlog, sprint backlog and sprint planning- Identifying new business opportunities – assisting with proposals and RFPs for new initiatives.- Researching and evaluating new/emerging technologies and business opportunities. Show more Show less



Direct Payment Solutions

• Financial Services

• Senior Technical Analyst / Training Coordinator

  • Mar 2014 - Oct 2014

• Customer Support Analyst

  • Nov 2012 - Oct 2014



Teletech, New Zealand

• Call Centre Consultant

  • Jun 2012 - Nov 2012

  Details of the job include:- Acting as a customer service representative for numerous clients located in different countries and time zones.- Inculcating the various business processes of the clients and beam their visions and cultures to their customers. This requires the ability to own several business processes and manage the volume of information across the range of practices.- Shuffling between the various Service Level Agreements, contracts and business processes… Details of the job include:- Acting as a customer service representative for numerous clients located in different countries and time zones.- Inculcating the various business processes of the clients and beam their visions and cultures to their customers. This requires the ability to own several business processes and manage the volume of information across the range of practices.- Shuffling between the various Service Level Agreements, contracts and business processes. For instance, some of business processes requires liaising with Trade persons or service providers, connecting them with customers and ensuring an agreement is reached and the required service is delivered.- Working within different time zones and countries without losing the confidentiality attached to the several business processes. This requires taking extra care, paying attention to detail and excellent multi-tasking skill. - Responsible for a range of different yet confidential information that must be administered to the customers of the various clients without losing the integrity of the organisation.- Providing emergency assistance to customers in difficult situations; e.g. flood or earthquake situations, motor vehicle accidents, blow-out or punctured tyre on the highway in the middle of nowhere; cases of theft. This requires a high level of interpersonal and relationship management skill; for instance, the ability to calm customers in danger, think for them, assess the extent of damage, make sure they are safe, and most importantly the ability to garner crucial information for the claims department of the various clients.- Ability to process information from the numerous calls from customers with different accents, cultures and level of tolerance. This has provided me with a repertoire of dealing with different kinds of clients despite their uniqueness. Show more Show less



Southern Cross Healthcare Society

• Customer Service Officer

  • Feb 2010 - Jun 2012

  This is a part time customer service role with Converga a subsidiary of New Zealand Post. Details of the job include:- Providing customer service solutions to clients (Southern Cross Employees)- Relationship building with clients- Insurance tracking: Outsourced portions of Southern Cross insurance duties- Broker request: Attending to requests from brokers as to details and records of Southern cross members.- Call centre consultant: Helping with calls to members of… This is a part time customer service role with Converga a subsidiary of New Zealand Post. Details of the job include:- Providing customer service solutions to clients (Southern Cross Employees)- Relationship building with clients- Insurance tracking: Outsourced portions of Southern Cross insurance duties- Broker request: Attending to requests from brokers as to details and records of Southern cross members.- Call centre consultant: Helping with calls to members of Southern Cross when mail packs are returned from courier post.- Mail Administration Show more Show less



Auckland University of Technology

• New Zealand
• Higher Education
• 700 & Above Employee

• Teaching Assistant - Project Management (Level 6 & 7)

  • Feb 2011 - Nov 2011

• Graduate and Teaching Assistant | Electronic Commerce (Postgraduate Level)

  • Feb 2011 - Jun 2011



Victoria University of Wellington

• New Zealand
• Higher Education
• 700 & Above Employee

• Graduate and Teaching Assistant | Introduction to Information Management (INFO 201)

  • Feb 2010 - Jun 2010

  Took workshops and tutorial sessions with students in the course. The job included online correspondence with students using the Learning Management System (blackboard) referred to as AUTOnline at AUT.Details of job include:- Teaching workshops and tutorials- Assisted with curriculum development and review- Student assessment and other Administrative Duties- Online discussion facilitator (Blackboard LMS)



New Zealand Post, Wellington

• Customer Service Representative

  • Feb 2009 - Jan 2010

  This was a part time customer service role with Converga, a subsidiary of New Zealand Post.Details of the job include:- Providing customer service solutions to clients (New Zealand Post staffs)- Relationship building with clients- Mail Administration



Auston Institute of Management and Technology

• Teaching Assistant | English & Management for Diploma and Advanced Diploma Students

  • May 2007 - May 2008

  - Assisted with curriculum development and review- Student administration and assessments- Assisting foreign students settle within the school- Took classes on life skills: presentation, leadership etc