Experience

Midland States Bank

• United States
• Banking
• 500 - 600 Employee

• Trust Administrator II

  • Feb 2019 - Present

  Responsible for servicing and maintaining existing relationships with investment management clients, trust clients, beneficiaries, and other interested parties in partnership with the accounts' designated trust officer. Achievement: ▪ Played a key role in nurturing and maintaining outstanding relationships with all interested parties of a Trust Account to ensure ongoing business referrals and business growth. Key Responsibilities: ▪ Managing all financial and non-financial affairs of the client outlined by the governing document to protect the client, client assets and the reputation of Midland Trust Company. ▪ Maintaining comprehensive records of client inquiries on the Salesforce platform to ensure that the service team can effortlessly address client matters without a disruption during the absence of the primary contact. ▪ Maintaining exemplary relationships across the existing book of accounts, beneficiaries, delivering agreed upon services, address inquiries and resolve issues ▪ Interpreting trust documents and client account agreements and ensuring all operations were done in compliance with local and statutory laws. ▪ Overseeing account investments, distributions and deposits and making recommendations for fiduciary approvals by Trust Officer or Committee. ▪ Tracking investment performance and fee structures, coordinating annual accounting, reconciling expenses and validating the accuracy of records. ▪ Preparing budgets and testimonies for client accounts. Show less



KeyBank

• United States
• Banking
• 700 & Above Employee

• Service Operations Manager / Branch Services Manager

  • 2011 - Feb 2019

  Entities Served Across Merger: ▪ 2016 – 2019: Services Operations Manager / Cluster Compliance Manager, Key Bank ▪ 2011 - 2016: Branch Services Manager, First Niagara Bank ▪ 2007 – 2011: Cluster Operations Manager (AML / KYC Analyst), HSBC Bank Overall Achievements: ▪ Extensive experience as the point person for the audit process. ▪ Tracked overdraft accounts and implemented measures to minimize aged overdrafts, thereby reducing risk exposure by 100%. ▪ Played a key role in auditing and improving the customer service experience and streamlined overall operations. ▪ Implemented a collection monitoring system to track and raise flags, to ensure bank recovers losses prior to going to collections. ▪ Instrumental in training tellers to identify potential account inconsistencies, suspicious activity and new procedures, leading to 75-100% reduction of issues. ▪ Developed reporting system that combined all documentation for each account. Show less



Tronox

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Human Resources Analyst

  • May 2015 - Oct 2015

  This was a part time engagement, pursued along with the banking position This was a part time engagement, pursued along with the banking position



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Cluster Operations Manager (AML/KYC Analyst)

  • 2007 - 2011

  Oversaw compliance at 4 branches; worked closely with bankers to obtain documentation for AML rating before onboarding clients. Reviewed commercial (business) and personal accounts. Achievements: • Investigation uncovered a client was descended from royalty, which was undisclosed in the documentation. • Investigated the flow of funds and assets for a Russian business client buying cars at auctions in the US. • Researched inventory warehousing and logistics for a business client to verify the entity’s legitimacy. • By training the tellers to monitor suspicious activity, uncovered a bodega acting as an illegal check cashing business. Advised the client on steps to become compliant with banking regulations. Show less



Chase

• United States
• Financial Services
• 700 & Above Employee

• Vice President

  • 2005 - 2007

  Ensured satisfactory audit results. Maintained compliance with legal, corporate and regulatory procedures by implementing operational processes that reduced risks and minimized financial losses. Ensured satisfactory audit results. Maintained compliance with legal, corporate and regulatory procedures by implementing operational processes that reduced risks and minimized financial losses.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Operations Officer

  • 2000 - 2004

  Highlights: • Automated, centralized and streamlined policies in procedures to provide structure. • Created, maintained operational integrity and control strategies to minimize losses. • Maintained business ethics and maximize efficiency while handling a high volume of work. Highlights: • Automated, centralized and streamlined policies in procedures to provide structure. • Created, maintained operational integrity and control strategies to minimize losses. • Maintained business ethics and maximize efficiency while handling a high volume of work.