Experience

Virginia Farm Bureau Family of Companies

• United States
• Insurance
• 400 - 500 Employee

• Member Services Specialist

  • Oct 2022 - Feb 2023

  Provide assistance to the county insurance staff in the solicitation, processing and servicing of insurance products. Working with the local County Board of Directors Promoting of the Farm Bureau Bank products Assist individuals/ members with health insurance needs VA Property & Casualty license as of 12/2022 VA Life/Health/Annuities license as of 1/2023 Provide assistance to the county insurance staff in the solicitation, processing and servicing of insurance products. Working with the local County Board of Directors Promoting of the Farm Bureau Bank products Assist individuals/ members with health insurance needs VA Property & Casualty license as of 12/2022 VA Life/Health/Annuities license as of 1/2023



Country Chevrolet Buick GMC

• United States
• Retail

• Receptionist

  • Jul 2020 - Sep 2022

  Provide excellent customer care to all patrons of the dealership. Out process parts orders and service tickets- accept cash, check, and credit/debit card transactions. Answer incoming phone calls and direct callers to appropriate department/extension. Additionally, provide clerical/admin support for business office and other departments as requested. Provide excellent customer care to all patrons of the dealership. Out process parts orders and service tickets- accept cash, check, and credit/debit card transactions. Answer incoming phone calls and direct callers to appropriate department/extension. Additionally, provide clerical/admin support for business office and other departments as requested.



Blue Ridge Veterinary Clinic

• Veterinary
• 1 - 100 Employee

• Client Services Supervisor

  • Dec 2019 - Jul 2020

  Integral part of the Client Services team providing reception and supervisory support for a multi- doctor and multi-shift practice. Responsibilities include client care; checking in/out patients; processing payments, medical records requests, and RX requests; adhering to new COVID 19 protocols in an evolving environment; and supporting/supervision of CSR team Integral part of the Client Services team providing reception and supervisory support for a multi- doctor and multi-shift practice. Responsibilities include client care; checking in/out patients; processing payments, medical records requests, and RX requests; adhering to new COVID 19 protocols in an evolving environment; and supporting/supervision of CSR team



Laguna Beach Animal Hospital

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Practice Manager

  • Apr 2019 - Nov 2019

  Responsible for overall management of a highly successful multiple doctor practice. Duties include hiring and employee management; processing of bi-weekly payroll; A/P; and overseeing daily tasks of all departments (technicians, kennel, and reception). Responsible for Client Services, payment contracts, and review of hospital cases. Responsible for overall management of a highly successful multiple doctor practice. Duties include hiring and employee management; processing of bi-weekly payroll; A/P; and overseeing daily tasks of all departments (technicians, kennel, and reception). Responsible for Client Services, payment contracts, and review of hospital cases.



Town & Country Veterinary Hospital

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Client Services Manager

  • Oct 2014 - Apr 2019

  Processing of patient visits lists (invoices) for all Hospitalized, Emergency, and Urgent Care patients to include review of treatment sheets vs. doctor medical notes vs. actual charged services. • Participation in morning rounds between overnight Doctor and day-shift staff (incoming Doctors and their Assistants). Provide daily email recap of all in-hospital cases to appropriate staff. • Review daily audit trail of all the prior days invoice activity for billing accuracy to include any… Show more Processing of patient visits lists (invoices) for all Hospitalized, Emergency, and Urgent Care patients to include review of treatment sheets vs. doctor medical notes vs. actual charged services. • Participation in morning rounds between overnight Doctor and day-shift staff (incoming Doctors and their Assistants). Provide daily email recap of all in-hospital cases to appropriate staff. • Review daily audit trail of all the prior days invoice activity for billing accuracy to include any invoices for services rendered to animals belonging to employees. • Manage and process all approved payment contracts with clients on unpaid balances at the time services were rendered (more specifically related to emergency/hospitalized cases). • In/out process all deceased pets for either cremation or disposal services. • Audit monthly service bills for outgoing lab work and pet cremation services. • Submit monthly Rabies tag report to local treasurer's office. • Attend quarterly Doctor's meetings. • Manage social media platforms and Loyalty Program/Interactive Client App. Files pet insurance claims Show less Processing of patient visits lists (invoices) for all Hospitalized, Emergency, and Urgent Care patients to include review of treatment sheets vs. doctor medical notes vs. actual charged services. • Participation in morning rounds between overnight Doctor and day-shift staff (incoming Doctors and their Assistants). Provide daily email recap of all in-hospital cases to appropriate staff. • Review daily audit trail of all the prior days invoice activity for billing accuracy to include any… Show more Processing of patient visits lists (invoices) for all Hospitalized, Emergency, and Urgent Care patients to include review of treatment sheets vs. doctor medical notes vs. actual charged services. • Participation in morning rounds between overnight Doctor and day-shift staff (incoming Doctors and their Assistants). Provide daily email recap of all in-hospital cases to appropriate staff. • Review daily audit trail of all the prior days invoice activity for billing accuracy to include any invoices for services rendered to animals belonging to employees. • Manage and process all approved payment contracts with clients on unpaid balances at the time services were rendered (more specifically related to emergency/hospitalized cases). • In/out process all deceased pets for either cremation or disposal services. • Audit monthly service bills for outgoing lab work and pet cremation services. • Submit monthly Rabies tag report to local treasurer's office. • Attend quarterly Doctor's meetings. • Manage social media platforms and Loyalty Program/Interactive Client App. Files pet insurance claims Show less