Experience

Real Estate Council of Ontario

• Canada
• Real Estate
• 1 - 100 Employee

• Instructional Designer

  • Nov 2021 - Present



Centennial College

• Canada
• Higher Education
• 700 & Above Employee

• Course Developer and Professor

  • Sep 2020 - Present

  Developed the course outline and evaluation scheme to meet program and course learning objectives. Worked with subject matter experts to write and develop online courses for Centennial College’s cannabis cultivation and processing program. Administrate the course and monitor user progress on the learning management system. Communicate with students via email, weekly updates, discussion boards and office hours. Mark student assignments, tests, and other evaluations and calculate their final grade. Show less



Lift & Co.

• Toronto, Ontario, Canada

• Senior Instructional Designer

  • Apr 2018 - Sep 2021

  Designed and developed the CannSell Standard and CannSell Expert Programs. Oversaw the implementation of two learning management systems (Docebo and Totara). Provided administration of the learning management system and reported on user progress. Worked with the Nova Scotia Liquor Corporation (NSLC) and the Alcohol and Gaming Commission of Ontario (AGCO) to create cannabis safety and responsible sale training for cannabis retail staff. Worked with subject matter experts and stakeholders to deliver accurate and effective training solutions and update existing training. Developed and facilitated in-person and online workshops and training sessions. Created and edited video, audio, and images for new training solutions and LMS improvements, and created more than 20 e-learning courses. Show less



Millennium 1 Solutions

• Canada
• Outsourcing/Offshoring
• 200 - 300 Employee

• Training Specialist III

  • Jul 2014 - Apr 2018

  Onboard new call centre staff. Conduct training classes of 4-25 people. Update training material with improvements and updates to policy and procedures. Prepare feedback on performance and reports on KPIs. Coach agents on best practices and monitor their growth. Onboard new call centre staff. Conduct training classes of 4-25 people. Update training material with improvements and updates to policy and procedures. Prepare feedback on performance and reports on KPIs. Coach agents on best practices and monitor their growth.



Canadian Professional Sales Association

• Canada
• Professional Training and Coaching
• 1 - 100 Employee

• National Account Executive

  • Apr 2014 - Jun 2014

  Maintain customer accounts. Maintains call cycle to ensure customer satisfaction, execution of account development strategies and prospecting. Contact potential leads and convert them into clients. Build and maintain sales pipeline. Maintain customer accounts. Maintains call cycle to ensure customer satisfaction, execution of account development strategies and prospecting. Contact potential leads and convert them into clients. Build and maintain sales pipeline.



Modern Air Filters

• Etobicoke, ON

• National Sales Manager

  • Dec 2013 - Apr 2014

  Set sales goals and create performance based incentives. Prepare long term forecasts of acquisitions and new business. Contact potential leads and convert them into clients. Delegate tasks to sales team. Maintain positive relationships with existing clients. Handle all telephony requests for service and sales. Set sales goals and create performance based incentives. Prepare long term forecasts of acquisitions and new business. Contact potential leads and convert them into clients. Delegate tasks to sales team. Maintain positive relationships with existing clients. Handle all telephony requests for service and sales.



HGS - Hinduja Global Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Workforce Analyst

  • Jun 2013 - Oct 2013

  Prepare daily/weekly operational schedules. Review and edit schedules to ideally meet client needs. Input of daily schedule changes, absences etc. Prepare long term forecasts of productivity for business plans. Review contact centre performance using key performance indicators to map trends of productivity and meet client targets. Performing intraday queue occupancy management and service levels monitoring, including analysis of current queues, agent and group assignments. Implementing training initiatives that support department and client objectives. Managing all telephony requests that relate to staffing, outages etc. Show less



Lids

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Jul 2012 - Jun 2013

  Operate Point of Sale machine and complete customer transactions. Provide returns and exchanges for customers. Verify returns and exchanges of other employees. Close the store and complete any daily paperwork. Inventory all merchandise and investigate loss. Provide clients with information on our selection of merchandise. Operate Point of Sale machine and complete customer transactions. Provide returns and exchanges for customers. Verify returns and exchanges of other employees. Close the store and complete any daily paperwork. Inventory all merchandise and investigate loss. Provide clients with information on our selection of merchandise.



Thriftys Family of Brands

• Canada
• Retail
• 200 - 300 Employee

• Manager

  • Jun 2011 - Jun 2013

  Close the store and complete any daily paperwork Delegate duties to other staff and monitor their performance Promote sales to existing clients and also identify and solicit potential new clients Arrange merchandise to visual standards Operate Point of Sale machine and complete customer transactions Provide returns and exchanges for customers Answer inquiries from clients, investigate complaints and resolve issues regarding goods, services and policies Close the store and complete any daily paperwork Delegate duties to other staff and monitor their performance Promote sales to existing clients and also identify and solicit potential new clients Arrange merchandise to visual standards Operate Point of Sale machine and complete customer transactions Provide returns and exchanges for customers Answer inquiries from clients, investigate complaints and resolve issues regarding goods, services and policies