Experience

ZOA

• Netherlands
• Non-profit Organization Management
• 400 - 500 Employee

• National Country Manager of Program Quality

  • Jan 2022 - Present

  - Responsible for the quality and consistency of program planning and implementing (10 regions and 13 offices) - Management of donor relations including proposal writing, monitoring & reporting - Developed, implemented & maintained MEAL tools including visibility and communications strategy - Developed training tools based on context and needs - Developed Country Strategy and Annual Plan - Responsible for the quality and consistency of program planning and implementing (10 regions and 13 offices) - Management of donor relations including proposal writing, monitoring & reporting - Developed, implemented & maintained MEAL tools including visibility and communications strategy - Developed training tools based on context and needs - Developed Country Strategy and Annual Plan



On the Ground International

• Colombia
• Civic and Social Organizations
• 1 - 100 Employee

• Country Program Manager

  • Feb 2020 - Feb 2022

  A grassroots NGO providing humanitarian aid in the Venezuelan refugee crisis based in Colombia. - Coordinated transport, shelter, food aid and medical programmes within Norte de Santander - Designed, launched and implemented protection programmes with local (5) and international (3) partners providing basic social services - Identified new refuge locations, setting up new shelters and aid points - Established a transport programme serving 400+ individuals weekly over a distance of 45km+ - Coordinated logistics and supply chain for 3 shelters - Systematically reviewed programmes and adapted approaches based on needs assessments and monitoring of partner activities - Managed a diverse team - Coordinated with international and national agencies - Represented the organisation in coordination with local and national stakeholders Show less



Self-employed

• Remote

• Business Operations Consultant

  • May 2019 - Feb 2022

  - Created brand awareness and business growth, gaining a revenue growth of 200% in 18 months - Developed and implemented streamlined services and processes thus growing one business from a 2 person team to a 8 person team, 2 new offices and 40% more business - Revolutionised customer journey, gaining an unprecedented amount of published positive feedback from customers and positive buy in from staff - Trained team and built capacity within small businesses and teams in order for business growth - Regularly monitored and reviewed business systems to maximise efficiency and company growth Show less



Otra Cosa Network

• Peru
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer Coordinator

  • Sep 2019 - Dec 2019

  - International and national volunteer recruitment and programme induction and training - Organised events and activities to promote social inclusion and fundraising - Liaised with local community projects to assess needs and mitigate risks - Oversaw community projects and ensured quality service delivery - Taught English and Environmental classes in Spanish - International and national volunteer recruitment and programme induction and training - Organised events and activities to promote social inclusion and fundraising - Liaised with local community projects to assess needs and mitigate risks - Oversaw community projects and ensured quality service delivery - Taught English and Environmental classes in Spanish



ACH Refugee Integration Services Provider

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Junior International Project Manager

  • Aug 2018 - Sep 2019

  - Implemented and coordinated 5 regional and international projects promoting refugee and migrant livelihoods, education and integration all of which included beneficiary outcome tracking- Grant writing, project cycle management and report writing for national (4) and international donors (3) including Erasmus+, World Bank & Creative Europe of budgets exceeding £500,000- Managed 5 projects through the project management cycle from design phase to close-out- Conducted research through field work to develop future projects, embed into ongoing projects and to influence national policy- Developed educational curriculums for refugees and migrants across Europe and designed and delivered livelihood curriculum and workshops for a national pilot employment programme in Somalia- Managed a diverse team of 10 including trainers, researchers, coordinators and consultants Show less

• Refugee Support and Integration Officer

  • Apr 2017 - Sep 2019

  - Provided case management to 150+ people including provision of social and emotional support, advice on welfare benefits, education, training and employment- Undertook and regularly reviewed needs and risk assessments- Updated service records to meet legislative requirements and the needs of other agencies/funding bodies, including the local authorities- Carried out interagency referrals and partnership development- Developed 6 programmes and secured funding for activities focused on creative wellbeing, integration and employment- Planned, delivered and ran wellbeing workshops and teaching English to adults- Supported with the set up of new sites and trained of staff on processes, systems and effective case management Show less

• Careers Service Team Leader & Training Officer

  • Mar 2016 - Mar 2017

  - Established, developed and implemented the infrastructure and strategy to manage new career service contracts in the West of England- Developed a succesful outreach programme with support service providers as well as local and international employers (Starbucks, First Bus,Co-op)- Managed a team of qualified career advisers and local volunteers- Met targets and deadlines as forecasted using beneficiary outcome tracking- Ensured high level of service quality, which was rewarded by a successful Ofsted inspection- Designed employment-based workshops, courses and 1-2-1 and community services, focused on migrant and refugee populations- Created teaching materials, adhering to set curriculums to teach adults English and employability skills with English as a second language- Monitored & reported on projects, ensuring all outcomes were on track and risks mitigated- Report writing for a variety of funders (ESFA, European Socail Fund, Big Lottery Fund, etc) Show less

• Training Officer & Tutor

  • Oct 2015 - Mar 2016

  - Developed and ran employment and training activities based on employment market needs- Produced training manuals, workbooks and assessment papers for culturally responsive training services- Conducted training courses and workshops to adults with English as a second language- Monitored and evaluated effectiveness of training programmes- Set up a successful community Job Club to provide vital support to hard to reach groups of society

• Marketing and Communications Intern

  • Jul 2015 - Oct 2015

  - Created, developed and implemented internal and external marketing strategies to gain marketing collateral- Developed, researched and designed the companies first annual social impact report



Superact

• Bristol

• Junior Project Manager

  • Sep 2015 - Apr 2017

  - Coordinated and delivered both national (3) and Erasmus+ international (2) programmes - Wrote funding bids, reports and monitored projects - Created and implemented PR and marketing strategies - Networked to build brand awareness and develop partnerships - Coordinated and delivered both national (3) and Erasmus+ international (2) programmes - Wrote funding bids, reports and monitored projects - Created and implemented PR and marketing strategies - Networked to build brand awareness and develop partnerships



Kathmandu

• New Zealand
• Retail
• 700 & Above Employee

• Local Marketing Coordinator

  • May 2013 - Mar 2015

  - Established contact and links with local organisations and companies- Communicated with local agencies about exclusive offers- Organised VIP nights and community events- Attended welcome meetings at other organisations and companies to introduce and increase brand awareness- Administered customer loyalty scheme through CRM and AX - Worked closely with STA Travel – acting as guest speaker at travel talks

• Sales Assistant and Administrator

  • Sep 2012 - Apr 2013

  - General Customer service- Replenished stock- Took the daily bookings- Data Entry- Thorough up to date training and knowledge of stock



Oxfam Ireland

• Ireland
• Non-profit Organizations
• 1 - 100 Employee

• Public Engagement Communications Intern

  • Oct 2014 - Dec 2014

  - In 1 month achieved over 30 regional prints, 6 radio interviews and 2 TV slots - Supported the Media Team and retail network in the implementation of national PR campaigns for retail and fundraising initiatives, with promotion of Christmas at - Oxfam activities and initiatives in regional broadcast and print - Liaised with Shop Managers to ensure they are receiving adequate PR/media support, in terms of events, stock donation drives or volunteer recruitment - Gathered content for media materials including testimonials from volunteers and customers - Implemented real-time disaster PR response Show less



Campus Group

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Team Leader of Promotional Staff

  • Jan 2014 - Oct 2014

  Promoting brand awareness for various major commercial companies. Promoting brand awareness for various major commercial companies.



Spirit Public Relations

• United Kingdom
• Public Relations and Communications Services
• 1 - 100 Employee

• Public Relations Intern

  • Jul 2014 - Aug 2014

  - Monitored and collated media coverage and activity reports - Handled enquiries from the media and various other organisations - Conducted research for clients - Worked in both consumer facing campaigns and business to business in a range of sectors from property, technology, charity and public sector - Kept up to date with both national and local press daily - Monitored and collated media coverage and activity reports - Handled enquiries from the media and various other organisations - Conducted research for clients - Worked in both consumer facing campaigns and business to business in a range of sectors from property, technology, charity and public sector - Kept up to date with both national and local press daily



Encounters Film Festival

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Marketing Assistant

  • Jan 2014 - Apr 2014

  - Set up and managed clients database - Aided with recruitment promotion via social media, newsletters and website - Assisted with social media campaign and keeping website up to date - Corresponded with design agency about company brand and website improvement - Set up and managed clients database - Aided with recruitment promotion via social media, newsletters and website - Assisted with social media campaign and keeping website up to date - Corresponded with design agency about company brand and website improvement



Shelter

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Youth Volunteer & Children's Mentor

  • Jun 2013 - Sep 2013

  - Organised and coordinated annual summer event for over 300 service users - Managed recruitment of long term volunteers - Supported and organised youth group monthly meetings - Developed creative wellbeing workshops for children in temporary accomodation - Supported children 1-2-1 with development of confidence with reading and writing E Learning Trained: DSE Training Equality and Diversity Essentials Data Protection Boundaries confidentiality and safeguarding - Organised and coordinated annual summer event for over 300 service users - Managed recruitment of long term volunteers - Supported and organised youth group monthly meetings - Developed creative wellbeing workshops for children in temporary accomodation - Supported children 1-2-1 with development of confidence with reading and writing E Learning Trained: DSE Training Equality and Diversity Essentials Data Protection Boundaries confidentiality and safeguarding



Hatty Blue Recruitment

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Temporary Staff

  • Sep 2010 - May 2012



Joyce Guiness 020 7589 8807

• United Kingdom
• Human Resources Services
• 1 - 100 Employee

• Temporary Staff

  • Sep 2010 - May 2012



Anderson Hoare Limited

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Temporary Staff

  • Sep 2010 - May 2012



Crabtree & Evelyn

• United Kingdom
• Personal Care Product Manufacturing
• 200 - 300 Employee

• Receptionist

  • Mar 2012 - Apr 2012



Mirabaud Securities Limited

• London, United Kingdom

• Receptionist

  • Jul 2011 - Sep 2011

  Managing Busy Switchboards Meeting and Greeting Guests Managing Multiple Busy Meeting Rooms Diary Management General Administration and Clerical Support Taking and Relaying Accurate Messages General IT Support Running Errands Data Input Managing Busy Switchboards Meeting and Greeting Guests Managing Multiple Busy Meeting Rooms Diary Management General Administration and Clerical Support Taking and Relaying Accurate Messages General IT Support Running Errands Data Input



Together For Sudan

• Khartoum, Sudan

• Project Monitoring Intern

  • Jan 2011 - Mar 2011

  - Monitored & evaluated Projects - Proof read and assisted with report writing - Assisted with project proposals and funding bids - Monitored & evaluated Projects - Proof read and assisted with report writing - Assisted with project proposals and funding bids



Wetherell

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Team Assistant

  • Oct 2010 - Dec 2010