Experience

Caledon Community Services

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Bilingual Settlement Worker / Administrator (Funded by IRCC)

  • Dec 2020 - Present

  - Collaborate and coordinate with internal and external stakeholders to ensure all activities are aligned with the project's initiative to reach IRCC targets, by collaborating with community partners and leaders in the industry to bring to the clients the best information, education and training possible in the form of guest speakers who lead workshops;- Host and participate in learning opportunities, and professional development activities related to the improvement of services provided to the newcomers populations; Show less

• Office and Facilities Coordinator

  • May 2016 - Dec 2020

  - Provided IT troubleshooting, technical support, and training, acting as a liaison between staff and IT consultant; - Ordered office equipment and supplies as required, researching pricing and options, coordinating delivery, and installation processes;- Maintained inventory records of agency property & equipment provided to staff for their use, including office keys, computers, and reporting to the Manager;- Made recommendations to F&I Manager regarding office relocations and renovations;- Administered phone system, office equipment and, rental contracts to ensure requirements are met;- Provided ongoing training and support to staff in the use of new equipment, ensuring to address problems promptly and effectively so they can continue their daily task effectively in-person or online; Show less



Grand Getaways

• South Africa
• Hospitality
• 1 - 100 Employee

• Collections Manager

  • Sep 2007 - Sep 2012

  - Calculated, prepared and issued documents related to accounts such as bills, reports and account statements; - Managed clients inquiries and maintained outstanding customer relationships; - Assisted with daily tasks (daily report, bank deposit, updating customer and cash post) on Mercury Payment System; - Followed-up with clients for overdue payments and accounts; - Resolved collection issues by making payment arrangements by telephone, email or in person; - Calculated, prepared and issued documents related to accounts such as bills, reports and account statements; - Managed clients inquiries and maintained outstanding customer relationships; - Assisted with daily tasks (daily report, bank deposit, updating customer and cash post) on Mercury Payment System; - Followed-up with clients for overdue payments and accounts; - Resolved collection issues by making payment arrangements by telephone, email or in person;