Experience

Integritive

• United States
• Design Services
• 1 - 100 Employee

• Chief Operating Officer

  • Feb 2019 - Present

  Asheville, North Carolina Area

• Project Manager

  • Mar 2016 - Jan 2019

  Asheville, North Carolina Area Project Management - Manage new client website projects from concept to completion. Gather assets from clients and creates information architecture that guides the project. Conduct new client kickoff meetings. Track the progress of multiple projects making sure they are on time and budget. Customer Service - Communicate with clients effectively and efficiently regarding projects. Lead client-training sessions on Wordpress. Hold regular meetings with project team. Resolves and/or… Show more Project Management - Manage new client website projects from concept to completion. Gather assets from clients and creates information architecture that guides the project. Conduct new client kickoff meetings. Track the progress of multiple projects making sure they are on time and budget. Customer Service - Communicate with clients effectively and efficiently regarding projects. Lead client-training sessions on Wordpress. Hold regular meetings with project team. Resolves and/or escalates issues in a timely fashion. Communications - Participate in weekly team status meetings. Keep project team informed of project changes that affects our operation and direction. Understand how to communicate difficult/sensitive information tactfully.



Dirxion, LLC

• United States
• Online Media
• 1 - 100 Employee

• Publisher Account Manager

  • Jan 2012 - Jan 2016

  Project Management – Managed all new projects, site conversions, product launches and enhancement requests. Communicated project schedules and requirements with internal teams to ensure that all aspects of projects were done accurately and on time. Initiated process changes to satisfy the needs of the customer while adhering to company goals. Customer Service – Dedicated account manager for 7 local search sites. Developed relationships with new and existing customers. Conducted… Show more Project Management – Managed all new projects, site conversions, product launches and enhancement requests. Communicated project schedules and requirements with internal teams to ensure that all aspects of projects were done accurately and on time. Initiated process changes to satisfy the needs of the customer while adhering to company goals. Customer Service – Dedicated account manager for 7 local search sites. Developed relationships with new and existing customers. Conducted regular meetings to review account updates and provide technical support and training. Created sales and marketing aids to help customers understand products. Multitasking – Maintained solid knowledge of customer markets, advertising programs, rapidly changing products, features and applications. Performed routine tasks and managed major projects simultaneously for multiple accounts on a daily basis. Generated monthly billing reports based on customer’s revenue share model and product offerings. Managed Google Analytics for all customer properties including user access, creating dashboards and answering questions for local search, newspaper, magazine and catalog customers. Content Generation – Wrote weekly blog post for senior citizen’s savings site (sciddy.com) and managed daily social media posts to Facebook and Twitter. Assisted publishers and their customers with writing copy for their websites. Sourced, edited and reformatted images in Photoshop and Microsoft Office. Show less



Innovectra / Immersifind

• Publisher Services Manager

  • May 2010 - Dec 2011

  Houston, Texas Area Customer Support - Trained new and existing customers to use and sell the products on the local search site both in person and via web conference. Provided technical support and served as a liaison between customer and development team. Created sales presentations and order forms. Documented instructions for using products and features of local search platform. Sales Support - Presented new products and features available. Worked with vendors to integrate additional products into the… Show more Customer Support - Trained new and existing customers to use and sell the products on the local search site both in person and via web conference. Provided technical support and served as a liaison between customer and development team. Created sales presentations and order forms. Documented instructions for using products and features of local search platform. Sales Support - Presented new products and features available. Worked with vendors to integrate additional products into the platform based on customer need. Generated monthly billing reports. Tracked customer details to identify new revenue opportunities. Project Management - Assisted customers with regular data updates for their websites based on publication schedules. Reviewed site content for accuracy. Set up sites for new customers and converted customers to new versions of the platform. Organized and prioritized support tickets to meet customer deadlines and expectations. Show less



ypOne Publishing

• Book and Periodical Publishing
• 1 - 100 Employee

• Production Manager

  • Jan 2006 - Aug 2009

  Sugar Land, TX Project Management – Created publishing schedule and work assignments for graphics and data teams. Participated in daily staff meetings to review projects and adjust assignments to meet deadlines. Maintained project reports for department heads to ensure each directory was within or under budget. Sales Support – Analyzed data sources, marketing plans and the scope of market area to compile data for sales leads. Created lead assignments that identified high potential advertisers to… Show more Project Management – Created publishing schedule and work assignments for graphics and data teams. Participated in daily staff meetings to review projects and adjust assignments to meet deadlines. Maintained project reports for department heads to ensure each directory was within or under budget. Sales Support – Analyzed data sources, marketing plans and the scope of market area to compile data for sales leads. Created lead assignments that identified high potential advertisers to maximize sales efforts. Quality Assurance – Utilized software tools to maintain accurate data for directories. Reviewed premium graphic spots for the covers, inserts and onsets to ensure optimal printing results for each book size. Professional Writing – Documented policies and procedures to create consistency and better communication between company departments. Developed policies that effectively met business needs. Created training material to simplify complex concepts for staff.

• Customer Service Manager

  • Apr 2004 - Dec 2005

  Sugar Land, TX Established customer service department and developed policies to effectively resolve complaints and maintain customer base while protecting revenue. Revised contract terms and conditions to reflect the new policy. Documented complaint resolutions in letters to customers. Provided internal feedback to reduce errors and create quality control standards for production and sales teams.



My Sunshine Media

• Advertising Services
• 1 - 100 Employee

• Production Manager

  • Jan 2002 - Apr 2004

  Metairie, LA Supervise data entry and graphics department staff of 15 employees. Oversee processing of advertising orders, proof reading ads and listings, and train key employees to serve as team leaders.

• Database Systems Manager

  • Aug 2000 - Apr 2004

  Metairie, LA Acquire directory data from keying vendors and telephone companies for publishing and lead generation. Import and standardize data to merge with advertisers for various proof reading processes. Paginate yellow and white page sections and output files for delivery to printer.



Dixie Directory

• Production Manager

  • Mar 1999 - Jul 2000

  Hattiesburg, Mississippi Area Supervise data entry and proof reading staff of 7 employees. Hire seasonal help for production. Perform data compilation/output and supervisory duties of processing orders and listings noted above at SunShine Pages.

• Production Assistant

  • Jan 1995 - Feb 1999

  Hattiesburg, Mississippi Area Proof read listings and advertising orders. Verify data entry accuracy. Complete data entry of and listing corrections. Assist with pagination. Organize and maintain ad files by heading for manual paste up of directory pages. Key lead data from competitor directories. Print and prep leads for sales.