Senior System Engineer

• Mar 2022 - Present

Technical Consultant

• Mar 2018 - Mar 2022

Escalation point for Help Desk and System Engineers in a busy fast paced environment as well as consultant to a subset of ABT’s 290+ business customers with over 5,000 endpoints. ABT operates Australia-wide as a leading Managed IT Services, Security and Cloud Solutions provider to the small and medium business market.Duties: Microsoft & Office 365 deployment, configuration and support Network, Cloud and Server configuration and troubleshooting Escalated Level 1 & 2 Help desk support for server, network, cloud and desktop related issues Capacity planning, installation, configuration of Windows Server and Network Solutions Project engineering during installations System documentation and maintenance Remote monitoring of systems at network and systems levels Coaching L1/2 agents Manage over 10 ABT web servers Manage portfolio of over 550 domain namesSpecialties: Advanced email flow troubleshooting and best practice solutions (DKIM/DMARC) Linux server deployment, management and administration. Domain and DNS management.Technologies used: Microsoft Teams, 365 and Azure. Windows Server / Hyper-V / SQL Server / Exchange ConnectWise Manage, Automate, Control Barracuda firewall and cloud security products. StorageCraft products. Show less

IT Support Analyst L3/Service Team Leader

• Sep 2016 - Feb 2018

Helpdesk Analyst / IT Technician

• Apr 2011 - Nov 2015

Steve was employed at Secure Access as a analyst/technician, a role which required onsite and desk-side support for managed and casual clients. Working across varied business types on the Sunshine Coast QLD, Steve earned the trust of his clients to keep their IT infrastructure running at it’s best and he took the time to explain when and where things could or needed to be improved or upgraded to achieve a reliable outcome. Steve’s experience at SAIT included: Technical and user support, maintenance in network infrastructure, hardware, software architecture and associated operating components including Windows, Office 365, Mac OS X Server and workstation, Firewalls, internet capabilities and office productivity applications. Server upgrades and migrations, virtual environments including Hyper-V and vSphere. Server, PC and Mac replacement, troubleshooting and repair. Technology worked with day-to-day: • Acer Servers, PC’s and Laptops • Dell Servers • IBM Servers • Apple Laptops, Mac Mini’s and iMacs • Apple iPhones, Android Devices • SonicWall • Netgear Routers, Access Points, Managed Switches • D-Link Managed Switches, Access Points Microsoft: • Exchange (to 2016) • Active directory • Server (to 2012 R2) • Small Business Server (To 2011) • Hyper-V • SQL Server • Sharepoint • Windows (To 10) Show less

IT Consultant

• Jul 2009 - Apr 2011

Steve provided on-demand IT support to business clients by phone, email and remote access. He also visited sites when necessary to carry out installations and maintenance. He installed, implemented and troubleshot Windows 2003 & 2008 servers, Windows XP, Vista and 7 workstations. He also installed, configured and troubleshot Wyse ThinClients, Apple notebooks, workstations, mobile devices and also NAS devices, routers and ADSL modems. Steve built and project managed CMS websites for clients. Also managed and implemented domain names, dns and web hosting for clients. He built and maintained the company website and social media presence on both Facebook and Twitter. He designed company marketing materials such as flyers, documents and business cards using Adobe Creative Suite products. Steve is competent in Joomla, InDesign, Illustrator, Photoshop and Dreamweaver which were used to achieve these tasks. During his employment at Country Consulting he progressed to Senior Technician reporting and advising directly to the Managing Director. Steve worked with clients in a wide range of industries including: medical, automotive, accounting and finance, professional services, law. Brands used in day to day work included: IBM, Acer, ASUS, Wyse, ZyXEL, NetComm, Netgear, D-Link, Microsoft, Apple, Symantec. Show less

IT and Multimedia Contractor

• 2005 - 2008

Steve delivered on-site and off-site support services to the Queensland Taxi Council and Australian Taxi Industry Association including desktop, laptop, application and network support, managed and maintained peer-to-peer network consisting of 5 Windows XP Professional and Windows Vista computers and peripheral devices to 6 users onsite and remote. He designed and managed the TCQ, ATIA and other business websites built on HTML, PHP, JavaScript, XML and MySQL technologies. Other duties included event management, graphic and print design, multimedia recording/editing and publishing. Show less

Operations / Project Manager

• Apr 1999 - Sep 2004

Steve was responsible for the start-up of the contract meter reading business unit, (electricity/gas/water). He lead a team of managers, supervisors and meter readers to deliver world class and innovative services to electricity, gas and water utilities. Steve developed work methods and systems to manage the operations and provide management tools to the managers and supervisors. These systems heavily relied on analysing daily meter reading data to produce a range of management and performance reports. He also developed training resources and courses for the meter reading staff. Resources included manuals, trainers guides, video dvds and simulation software. In year three Steve's role focused more on Business Development. He built relationships, tendered for new work, costed and won a number of meter service contracts in Queensland and New South Wales. Show less