Experience

TCI, LLC

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Systems Administrator/Analyst

  • Apr 2017 - Present

  Working at a midsize business like TCI allows me to be a part of all aspects of their infrastructure and business systems. These aspects include:- Maintaining our ERP system (Epicor 9) -- Screen updates (adding/removing fields) -- Dashboard and report requests for Sales, Marketing, Engineering, and Purchasing -- Advanced troubleshooting -- Automation- Extracting data from our ERP system’s Progress database to create external dashboards and reports using Power BI, Python, PySpark, SQL, and Excel- Maintaining our Shipping Software and advanced troubleshooting (Epicor Manifest with UPS and FedEx)- Creating and maintaining product and box labels using Teklynx CENTRAL- Salesforce support- Server hardware maintenance (HP ProLiant, EMC VNXe, EMC Data Domain)- Server software maintenance (HP iLO, vSphere, Windows Server 2003-2016, WSUS)- Workstation hardware and software maintenance (HP, Microsoft Surface, Windows 7-10)- Active Directory and Microsoft Exchange management- Automating tasks using Windows PowerShell- Cisco Sourcefire web filtering and Cisco Ironport email filtering management- Maintaining and troubleshooting our phone system (Cisco Unified Communications Manager)- Networking using multiple subnets- Keeping the IT Helpdesk organized while allowing end users to submit issues and requests using the Spiceworks ticketing system Show less

• Information Systems Generalist

  • May 2015 - Apr 2017

• Help Desk Specialist

  • Dec 2014 - May 2015

• Information Systems Intern

  • Apr 2014 - Dec 2014



University of Wisconsin-Milwaukee

• United States
• Higher Education
• 700 & Above Employee

• Help Desk Technician

  • Jan 2012 - Apr 2014

  - Promoted from Level 1 Consultant to Level 2 Technician in August 2012 after 8 months of employment - Assist students and faculty with logging into their accounts as well as working with the Identity & Access Management team - Handle confidential information and perform password resets - Assist users with Windows and Macintosh operating systems and applications - Troubleshoot WiFi on a campus-wide WPA2-Enterprise level - Troubleshoot Desire2Learn issues with instructors and students while working with UWM's Learning Technology Center - Work directly with the Mail Team to increase users' quotas, manage and prevent compromised accounts, and troubleshoot POP3 and IMAP forwarding - Attend Professional Development courses pertaining to customer service and the software used at UWM (see courses section) - Coach and shadow new hires before and while they are taking their first calls in the call center - Articulate complex tasks in a way that anybody can understand on the phone or in person - Organize each ticket in FrontRange Solutions HEAT Database Show less



Sentry Foods

• United States
• Retail
• 1 - 100 Employee

• Stocker

  • Oct 2008 - Aug 2010

  - Prepared the store for an ownership change in Fall of 2009. I worked directly with the old and new owners to make sure the change was as smooth and timely as possible - Prepared the store for an ownership change in Fall of 2009. I worked directly with the old and new owners to make sure the change was as smooth and timely as possible